From March 1, the NetbyNet provider switches to daily subscription fee collection. Thus, if you use a tariff for 300 rubles per month, 10 rubles per day will be debited from your account. That is, now in order to continue working on the Internet, it is not necessary to have the full subscription fee for the billing period on your account. It is worth noting that Netbynet will only apply this principle in our region for now. Also, from March 1, a new version of the Offer agreement for NetbyNet subscribers comes into force.

Questions and answers:

How will the write-off take place? Money from my personal account?
Funds will be written off on a daily basis, based on the cost of one day of service provision in the current month.
The cost of one day is calculated as 1 subscription fee, divided by the number of days in a month.
Will the subscription fee change?
No, the subscription fee will remain the same.
It turns out that I can pay for services only on those days when I need them?
No. The new system for charging subscription fees implies the ability to make payments to renew services not for a whole month at once, but on a daily basis. But as soon as payment is suspended, the full monthly subscription fee will be required to resume the service.
At what point will my system for debiting funds from my account change?
Daily debiting of funds will begin on March 1, 2013.
What will be the billing period?
The billing period for using the services remains a calendar month.
What happens if at least one day is not paid?
Services will be suspended. To resume access to services, you must pay off the debt (if any) and top up your personal account balance with one full subscription fee. In this case, the subscription fee will be charged on a daily basis.
I want to renew access to services, how much do I need to pay?
To resume access to services, you must pay off the debt (if any) and top up your personal account balance with one full subscription fee. In this case, the subscription fee will be charged on a daily basis.
I have rented equipment, how will it be written off?
Equipment rental fees are written off in full on the 1st day of each calendar month.
Can I at new system payments to use the “Promised payment” service?
Yes, you can use the “Promised Payment” service. During the validity of the “Promised Payment” service (5 calendar days), you will need to deposit into your account an amount equal to the amount of debt (if it was at the time of ordering the service) and a subscription fee covering 5 days of using the “Promised Payment” service, as well as sufficient amount for subsequent debiting of the subscription fee.
I connected (resumed access) on the 20th, until what date will my service work if there was exactly one subscription fee on my account?
Let’s say the subscription fee for your tariff is 300 rubles, and you paid it on the 20th. There are 30 days in a month. The calculation will be as follows:
We divide 300 rubles by 30 days in a month, we get 10 rubles - the cost of one day. Write-offs occur on the 20th, 21st, 22nd, 23rd, 24th, 25th, 26th, 27th, 28th, 29th and 30th. Total 11 days for 10 rubles = 110 rubles. The remaining 190 rubles are transferred to the next month, where the cost of one day is also calculated, and daily write-offs continue.

1. General provisions

1. The operator sets as its most important goal and condition for carrying out its activities the observance of the rights and freedoms of man and citizen when processing his personal data, including the protection of the rights to privacy, personal and family secrets.
2. This Operator’s policy regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator can receive about visitors to the website https://site.

2. Basic concepts used in the Policy

1. Automated processing of personal data – processing of personal data using computer technology;
2. Blocking of personal data – temporary cessation of processing of personal data (except for cases where processing is necessary to clarify personal data);
3. Website – a collection of graphic and information materials, as well as computer programs and databases that ensure their availability on the Internet at the network address https://site;
4. Personal data information system - a set of personal data contained in databases and ensuring their processing information technologies And technical means;
5. Depersonalization of personal data - actions as a result of which it is impossible to determine without using additional information ownership of personal data by a specific User or other subject of personal data;
6. Processing of personal data – any action (operation) or set of actions (operations) performed using automation tools or without the use of such means with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
7. The operator is a government agency, municipal body, legal or individual, independently or jointly with other persons organizing and (or) carrying out the processing of personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;
8. Personal data – any information relating directly or indirectly to a specific or identified User of the website https://site;
9. User – any visitor to the website https://site;
10. Providing personal data – actions aimed at disclosing personal data to a certain person or a certain circle of persons;
11. Dissemination of personal data - any actions aimed at disclosing personal data to an indefinite number of persons (transfer of personal data) or to familiarize with personal data of an unlimited number of persons, including the publication of personal data in the media mass media, posting in information and telecommunication networks or providing access to personal data in any other way;
12. Cross-border transfer of personal data – transfer of personal data to the territory of a foreign state to an authority of a foreign state, a foreign individual or a foreign legal entity;
13. Destruction of personal data – any action as a result of which personal data is destroyed irretrievably with the impossibility of further restoration of the content of personal data in information system personal data and (or) as a result of which material media of personal data are destroyed.

3. The Operator may process the following personal data of the User

1. Full Name;
2. Phone numbers;
3. Address of actual place of residence and registration at the place of residence and (or) place of stay;
4. The site also collects and processes anonymized data about visitors (including cookies) using Internet statistics services (Yandex Metrica and Google Analytics and others).
5. The above data below in the text of the Policy are combined general concept Personal Information.

4. Purposes of processing personal data

1. The purpose of processing the User’s personal data is to provide the User with access to services, information and/or materials contained on the website; checking the technical feasibility of connecting the User to the communication network of Net By Net Holding LLC and/or other partners of the Operator; filling out an application to connect the User to the communication network of Net By Net Holding LLC and/or other partners of the Operator; transfer of the completed application to Net By Net Holding LLC and/or other partners of the Operator.
2. The Operator also has the right to send notifications to the User about new products and services, special offers and various events. The User can always refuse to receive information messages by sending an email to the Operator [email protected] marked “Opt-out of notifications of new products and services and special offers.”
3. Anonymized data of Users, collected using Internet statistics services, serves to collect information about the actions of Users on the site, improve the quality of the site and its content.

5. Legal grounds for processing personal data

1. The Operator processes the User’s personal data only if it is filled out and/or sent by the User independently through special forms located on the website https://site. By filling out the appropriate forms and/or sending his personal data to the Operator, the User expresses his consent to this Policy.
2. The Operator processes anonymized data about the User if this is allowed in the User's browser settings (saving cookies and using JavaScript technology are enabled).

6. The procedure for collecting, storing, transferring and other types of processing of personal data

1. The operator ensures the safety of personal data and takes all possible measures to prevent access to personal data by unauthorized persons.
2. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of current legislation.
3. If inaccuracies in personal data are identified, the User can update them independently by sending a notification to the Operator at Email Operator ti [email protected] marked “Updating personal data”.
4. The period for processing personal data is unlimited. The User may at any time withdraw his consent to the processing of personal data by sending a notification to the Operator via email to the Operator's email address [email protected] marked “Withdrawal of consent to the processing of personal data.”

7. Cross-border transfer of personal data

1. Before the start of cross-border transfer of personal data, the operator is obliged to ensure that the foreign state into whose territory it is intended to transfer personal data provides reliable protection of the rights of personal data subjects.
2. Cross-border transfer of personal data to the territory of foreign states that do not meet the above requirements can only be carried out if there is written consent of the subject of personal data to the cross-border transfer of his personal data and/or execution of an agreement to which the subject of personal data is a party.

8. Final provisions

1. The User can receive any clarification on issues of interest regarding the processing of his personal data by contacting the Operator via email [email protected].
2. This document will reflect any changes to the Operator’s personal data processing policy. The policy is valid indefinitely until it is replaced by a new version.
3. The current version of the Policy is freely available on the Internet at https://site/policy/.

From time to time I remember that I initially wanted to blog more about sociology and marketing, and PR. And we have to correct ourselves. Unfortunately, I cannot write about my clients. This is unethical. Especially if you promised not to advertise your relationship. But as a marketer, I can express my expert opinion on the situations I encounter.

There is such a Moscow Internet provider Netbaynet. And they have a "promised payment" service. If you have run out of money and are too lazy to run to look for an ATM right now, then you can press the button and delay the inevitable for a few days. Pay a little later.

http://www.netbynet.ru/internet/additional-services/pay/

"Promised payment
If there are not enough funds in your personal account and it is not possible to make a payment, use the “Promised Payment” service. At your request, you will be credited with a temporary payment for a period of 5 days, which will allow you to avoid blocking your accounts. You can read more about it on the website Help.NETBYNET
Your caring provider
NETBYNET

Unfortunately, this wonderful service does not actually work. It’s especially unpleasant when you come across such a dull marketing approach while writing a report that needs to be urgently submitted.

I’m sitting there, not bothering anyone, when I suddenly realize that the Internet will be cut off tomorrow. Then I click the “promised payment” button and get a five-day head start. Well, that's what I thought at that moment. The service works, supposedly. There is a note about this in your personal account.

But the next day the Internet is cut off. In your personal account, you can simultaneously see an inscription about the activation of the service, the promised payment and the lack of money in the account. As a decent user, I try to take advantage of their technical chat. The ticket warns me that the answer will be within three days. Hmm, I just needed a few days, waiting without the Internet for an answer via soap is not an option. You have to call their support line.

After a series of switches, I end up with more of a misanthrope than I am. He asks me about my problem. I tell you about the service - the promised payment. He finds out the contract number and disconnects me mid-sentence. Like, waiting for the computer to find my contract.

Then everything repeats itself. He asks me about my problem. I’m talking about the promised payment again, to which he states that I don’t have enough money in my account. Yokarny babay, if I had money in my account, why would I use this service? I ask him if he knows the meaning of this service? He arrogantly, like a British aristocrat, wonders: “Do I know?” And again he says that you cannot use this service if there is no money in your account.

You can look at the text above and see the absurdity of the situation.

Here I broke down, said that everything with him was clear to me and passed out. I went to the ATM and paid. The Internet is working. Glory to Heaven!

The next day I received a letter via email:

"Hello! Thank you for contacting technical support. Please clarify, is the high-speed connection available, but there is no Internet access? Or do you get an error when trying to connect?
--
Sincerely,
NETBYNET support service."

And I wrote to them that the service does not turn on, well, you already understand what it is. And these guys, without checking anything, are talking about cable when they needed to figure out their system for enabling services.

This is where marketers are usually criticized. Well, what do marketers have to do with it? It's not that these are my colleagues. Some marketer came up with an excellent service that is really very convenient and is a competitive advantage for the Netbaynet company. And here are them technical support- sucks and slag. The answers both by phone and by soap are an amazing example of incompetence. I tell them about Yakov, they tell me about everyone.

Eventually competitive advantage turns into an excellent reason to change the provider, fortunately there are a lot of them and the same Beeline did not bully me like that.

Always like this. There's always a bunch of idiots trying to blame it on marketers. It's about management. This is where the biggest problem of Russian business lies.

APD. If Netbaynet employees finally get to this post, then I will explain the essence of the problem. The service worker, not the user, had to figure it out. Apparently, if you use the “promised payment” service before the payment deadline for the previous period expires, the system begins to glitch.

Example, you paid for internet before the 5th of the month. Three days before the account ran out of money, they decided that they needed to quickly renew the Internet and turned on the “promised payment”. Exactly on the 5th, the system will cut off your Internet, since it continues to believe that you paid only until 5, and does not take into account the included “promised payment” service.

And it turns out that despite the fact that, according to the terms of the “promised payment” service, you still have a few days, the Internet actually stops working. This is exactly what your employee could not understand, but tried to tell me some nonsense about the lack of money in the account.

For the last 24 hours I have been getting acquainted with the technical support of the Moscow superprovider Netbynet.ru. Briefly, they say that the guys stole my money, disconnected me from the network and ask me not to worry about this, but to wait, for example, “for three days” until their specially trained people deign to pay attention to me.

I love this.

The Netbynet office first bought up small and proud regional networks, to which you could always come and have a row in the office if you were really stuck, and which often valued their reputation, because they had nothing else besides it. Then she sold herself to the miracle telecom operator Megafon. As a result, no one knows who is responsible for the quality of Netbynet’s services, it’s located no one knows where, the technical support staff is filled with yawning people who know how to say “Hello” and “Thank you for the call,” and basically nothing else.

The day before yesterday I paid for their services for the next month, by card, through the website. The money was debited from the card, and the bank indicated the payee. However, Netbynet did not credit the money to my account, and solemnly disconnected me from the Internet. Moreover, at the time of payment home page their website was unavailable - which is very significant, of course. Then the calls, negotiations, applications began - completely meaningless. Netbynet clients apparently have nothing better to do than run after their own money. Most of all, I liked the version that it is not the provider who is to blame, but the Cyberplat payment system, for which there is no alternative on the site, however. A kind “specialist” girl advised me to pay through Euroset terminals for reliability. The hens laugh, of course, at the experts.

Netbynet employees really don't understand what's wrong. Just think, the payment disappeared along with the Internet. Can't you wait? We have a lot of clients, let's get in line. Perhaps we will deal with your question in three days. At the same time, there is no way to go to a higher level and get to employees who can do anything other than yawn on Netbynet - they have a deeply secret website, where everything is focused on “technical support”.

Why not call yourself the provider SovokBySovok? After all, the level of service is completely at the level of our socialist traditions. Except that back then you had to stand in line physically, and not virtually, but then, it wasn’t usually for three days. If you go to " Personal Area» Netbynet, then you will be asked to rate the service, and you cannot refuse this rating; it will pop up every time you go to check your balance.

Dudes, my rating: zero. You are unfit as a professional. You need to be replaced by Tajiks, they will learn faster, I have always been a cosmopolitan. You don’t need to work with people, but to be a provider of a city morgue - where clients definitely won’t care what you do with their money.

And, of course, there is no need to say that if the state blocks a site, then Netbynet is one of the first to be blown up.

And for all this splendor I paid $40 a month. Don't repeat my mistakes.

Good afternoon. I will write a review in the hope that someday it will be read by someone from the company’s management, that is, those who are really interested in the quality work of the company. Because, of course, I won’t go to the office with this. This is not the right money and, fortunately, there are plenty of other providers. Today, I immediately filled out an application to connect to another provider, tomorrow they will connect. This is how “NetByNet” lost a many-year loyal customer. "MegaFon", turning into a giant, as a result - no one needs one individual subscriber. Purely Russian reality of the dying out of service with an increase in work volumes.

And it was like this. Not a single year has regularly received the service to provide home internet. They called and offered to include a package of TV channels for a small increase in the subscription fee. Okay, let's go. Although, in principle, I rarely watch TV and why I needed it is not clear. I couldn’t refuse the pleasant voice of the girl on the other end of the line. And so it began... I paid the required monthly subscription fee. Everything as usual. The Internet began to disappear because amounts ranging from 30 to 60 rubles were written off. From conversations with technical support, it turned out that some kind of discount was entered incorrectly. They'll recalculate, but in the meantime, top up. Refilled. After all, the Internet is like air. Then again... then the promised payment was made by the operator himself, because applications for recalculation are still under consideration...

Once again, for the third time in a month, it turns off. There are insufficient funds in the account. And I paid the agreed amount for this month from the very beginning, NetByNet!!! I'm calling. Yes, the same thing again. They will definitely contact you! By recalculation. I say no one will contact. This isn't the first time I've called. Nobody contacted me. Again a minus. The operator refused to make the promised payment while the applications were being considered, because there was no technical possibility. Well, here, even such a patient client like me could not stand it. You are asking me to top up my account again because of your mistake with incorrect debiting of amounts. Admit the mistake, but ask for a top-up so that the Internet can work! Third time on top of the already paid monthly subscription fee! NoByNo! Stop doing that! Enough! If you also ask for 400 rubles to be given to the courier who will pick up your router, you will have to unleash the dogs on it... They brought it.

This is how NetBineNet connected a new service. I wanted to earn an extra penny a month from one of the subscribers, but in the end I lost it altogether due to negligence and unwillingness to quickly solve my own problems, because of which the client was forced to suffer. Goodbye NetByNet. Hello, another provider.

P.S. If anyone is interested in this company... no, it’s already a desk, my personal account number is 91288507. No recalculations are needed. Leave them for your development. Just understand for yourself who you have become. Either after the takeover by Megafon, or for other reasons. It's a pity. After so many years of hassle-free, uninterrupted communication.