Internet banking— many banks provide their clients with the opportunity to manage accounts and cards through their personal account. An online store can issue an invoice for payment to the client’s Internet banking, which will allow the payment to be made quickly and safely. A browser is used to perform operations, that is, there is no need to install the client part of the system software. Internet banking is often available through a bank-client system using thin client technology.

Internet banking:

• Alfa Bank

  Alfa Bank is an online banking system that allows Alfa Bank clients to carry out various operations from paying for mobile communications to exchanging currencies, managing their bank accounts and deposits and quickly monitoring all payment transactions.

• Russian Standard Bank

  Internet bank "Russian Standard Bank"- an Internet banking system that allows clients of Russian Standard Bank to make various online payments, manage their bank accounts and cards and control all payment transactions.

• VTB 24

  Internet bank VTB24-Online is a multifunctional tool with which VTB24 Bank clients can not only receive information about their products, but also carry out a wide range of operations: from loan repayment to utility payments.

• PromSvyazBank

  PSB Retail is an Internet banking system that allows Promsvyazbank clients to remotely conduct banking transactions on ruble and foreign currency accounts of legal entities and individuals, and receive information about the status of accounts, loans and deposits.

• Sberbank Online

  Sberbank Online is a system that allows Sberbank clients to manage their accounts, deposits and cards, make payments and transfers, pay for goods and services without leaving home.

Please note that the tariffs for accepting payments through electronic payment systems presented on the page are indicative. Your individual commission rate for accepting payments using electronic wallets will be provided to you by your personal manager. To receive an individual offer and start accepting payments, you need to submit a connection application.

Internet banking– an electronic system for servicing bank clients, namely plastic card holders. This system allows you to use a wide range of services and make a large number of different payments without visiting a bank branch and without using an ATM or payment terminal.

Payment for services via the Internet is convenient and popular for various reasons:

• Remote access to bank card funds allows its holder to save time. Long standing in line is one of the main reasons for negative attitudes towards visiting bank and post offices. In today's world, companies that demonstrate respect for their customers' time are highly successful among consumers.
• Having round-the-clock access to bank card transactions does not entail the need to arrange a work and personal schedule taking into account visits to a bank branch.
• Not having to leave home is an important argument in favor of remote access. For people who have difficulty moving, or who suffer from phobias associated with the need to be in public space, this service allows them to be independent and included in society.

The deadline for paying utility bills does not depend on what payment procedure the client chooses. In any case, all payments must be made no later than the 25th day of the month following the reporting month.

How to pay for utilities in Belarus through Internet banking

Paying for utilities via Internet banking Belarusbank is quite simple:

1. You must log in by entering your username and password.

2. In the menu at the top of the page you need to select “payments and transfers”

3. In the pop-up menu, you must select “System “Calculation” (ERIP)” to get into the Unified Calculation Information Space

4. Select the necessary one from the proposed geographical names

5. In the menu on the right, from the suggested items, select “utility payments”

6. Select the required type of utility payments (gas, electricity, home telephone, etc.)

7. Enter the necessary data depending on the type of payment chosen (current account number, address, telephone number, full name of the citizen who entered into the agreement, etc.)

8. Enter the payment amount (when paying for electricity or gas, meter readings are entered, and the amount is calculated automatically; when paying for some other services, you do not need to enter the amount, since it is already registered)

9. At the bottom of the page, click on the “Pay” button

In order to be able to use the described service, you must register in the Belarusbank Internet banking system. After this, paying for utilities will take much less time and will be available 24 hours a day on almost any device with an Internet connection.

What is Internet banking?

Internet banking– a service provided by JSC JSB Belarusbank (hereinafter referred to as the bank) for monitoring, managing accounts and carrying out banking transactions via the Internet.

The “Internet banking” system of OJSC “JSSB Belarusbank” (hereinafter referred to as the “Internet banking” system or system) is a software and hardware complex that ensures the functioning and provision of Internet banking services.

System requirements

To work in the Internet banking system, you will need a computer with a modern Web browser that supports 256-bit encryption (Internet Explorer 8.0 and higher, Firefox 22.0 and higher, Opera 11.0 and higher, Safari 5.0 and higher, Google Chrome 24.0 and higher) and Internet access.

If you encounter difficulties when logging into the Internet Banking system, we recommend updating your browser to the latest version.

Registration in the Internet banking system

To use the Internet Banking service, you must register it. You can contact the bank directly or fill out the registration form on the bank’s website, as well as register using your MSI account.

A client of the Internet banking system, like a bank client, is unique, that is, one bank client can have only one account to access the Internet banking system.

Attention!

One client of JSC "JSSB Belarusbank" can have only one account in the Internet banking system.

Registration at a bank institution

If you register with a bank institution, you need to:

1. Contact the Central Management Office of the head office, regional (Minsk) department, branch, branch or banking services center of JSC "JSSB Belarusbank" (hereinafter referred to as the bank establishment) with an identification document and a bank payment card issued by the bank (hereinafter referred to as the card);
2. Inform the person in charge of the SMS code received on your mobile phone number.
3. Sign the application form for banking services to the client using the Internet banking system.
4. Get Username (login), password (password);

Online registration

When filling out the Application Form via the online registration service on the bank’s website, you need to:

Attention!

OJSC "JSSB Belarusbank" is not responsible for the theft of confidential information, its disclosure by you, including the use of malicious programs (viruses, spyware) running on the personal computer from which you access the Internet banking system, as well as in the case of working with the Internet banking system without using a trusted SSL certificate.

Login to the Internet banking system

To log into the Internet banking system you need:

1. In the address bar of your Internet browser, type: either one of the addresses of the bank’s corporate website: http://www.asb.by/ and follow the link “Internet banking”;
2. Enter the Username (login) and password (password) in the appropriate fields, click the “Login” button;

Attention!

When logging into the system for the first time, change the password issued during registration at the bank!!!

Attention!

If you enter the wrong password three times, logging into the system will be blocked!!! If it is not possible to unlock your account via SMS, you can use the “Forgot your password?” service. (password change with automatic unlocking) or contact the Contact Center operator by phone 147 , on weekdays from 08:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee the user name and code word you specified during registration.

Attention!

When logging into the Internet banking system, a situation may arise when you need to re-enter authorization data. The source of such situations is the incorrect termination of a session in the system on the client side (closing the browser without logging out).
As a solution, we suggest clearing your web browser cache and deleting cookies, and then refreshing your browser page. You can view the procedure for this operation in the Google search engine by typing “clear cache and cookies.”

Linking a mobile phone number to receive a one-time SMS code (authentication code)

To activate the ability to log in to the system using a one-time SMS code, you must select the menu item “My Profile” → “Personal Data” → “Change Data”. In the dialog box that opens, specify the desired mobile phone number to receive SMS codes, the telecom operator (MTS, A1, Life) and select the “Use mobile phone when logging in” option. Next, click the “Save” button.

Login using a one-time SMS code (authentication code)

To log in to the system using a “One-time SMS code”, you must enter your login and password in the appropriate fields, select the “One-time SMS code” authentication type located under the authorization data entry form, and click the “Login” button. At this moment, it is checked whether the client’s mobile phone is configured in the Internet banking system to receive SMS codes. If not configured, a message appears asking you to set up a phone number to receive codes. If the verification is successful, a code will be sent to your mobile phone number, which must be entered into the SMS code entry form. If the client successfully enters the login, password and SMS code, the system is logged in.

Attention!

The SMS code contains Latin lowercase letters and numbers!!!

If the code sent to your phone was not received or was lost, then you need to click the “Cancel” button in the SMS code entry form and repeat the authentication again.

If you make a mistake THREE times when entering your login, password or one-time SMS code, access to the service is automatically blocked.

In the case of a 3-fold blocking of a user in the system, provided there is no successful login between blockings, you must go to any bank institution and fill out an application to unblock the client in the Internet banking system or use the “Forgot your password?” service. (password change with automatic unlocking). When contacting a bank institution, you must have an identification document with you.

Available operations in the Internet banking system

In the Internet banking system you will be able to carry out the following operations:

1. View account balances.
2. Opening, replenishment and early repayment of deposit accounts.
3. Repayment of loans.
4. Purchase of securities.
5. Insurance.
6. Payments to service providers (utilities, communications, electricity, etc.):
6.1. Arbitrary payments (payments based on details provided by service providers).
6.2. Payments in favor of service providers under direct banking agreements.
6.3. Payments in favor of service providers using the “Settlement” system (AIS ERIP).

Attention!

The "Calculation" system (AIS ERIP) is an automated information system of a single settlement and information space created by the National Bank of the Republic of Belarus. Information about the location of the service in the Service Tree and the procedure for paying for the service can be clarified by contacting the Contact Center of the Calculation system. Phone: 141, e-mail: [email protected].

7. One-button payment.

• List of templates.

• Personal data (editing contact details);
• Password settings;
• Pay slips.

Attention!

The list of available operations can be changed and supplemented!!!

Online stores and online services that accept payment through the Internet banking system of OJSC ASB Belarusbank

OJSC "ASB Belarusbank" provides the opportunity to securely pay for orders from online stores and online services that have entered into an agreement to accept payments:

• payment for tickets of the Belarusian Railway (https://poezd.rw.by/);
• purchase of coins sold by JSC "ASB Belarusbank" (http://shop.asb.by);
• payment for services of the National Library of the Republic of Belarus (http://nlb.by);
• payment for services Central Scientific Library named after. Y. Kolas NAS of Belarus (http://edd.bas-net.by).

Setting up a card to use as the default when making payments in the Internet banking system

To speed up and simplify the procedure for making payments without constantly asking for the source of funds, a “Default” card can be assigned in the system.

To use the “Default” card when making payments, you must select the “Accounts with card” or “Accounts” section on the main page → “Accounts with card” → “Account No. ХХХХХХХХХХХ” → “Card” with which you want to make payments. Next, opposite the card number, select “Operations” and click on the “Select by default” button.

Changing the account and card name

To change the account name, you need to select the account whose name you want to change in the list of your accounts and click on the “Change account name” button located opposite the account number. Fill in the “Account name” column and click the “Change name” button.

To change the name of the card, you need to select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to change the name, select in the “Operations” section, opposite the card number, the “Change name” service, fill in the “Card name” column and Click the “Change name” button.

Viewing information on current accounts

In order to view information on current accounts, you must select the “Accounts” → “Accounts with card” section on the main page. The window that opens will display information (account number, account balance) on the client’s accounts.

Generating a report on account transactions for the period for transactions using the card

To receive a report on account transactions, you need to select the account for which you want to receive a report in the list of your accounts and click on the “Get report on account transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХ” button. In the window that opens, you must select the period (no more than 90 calendar days) for which you want to receive a report and click the “Continue” button. Next, when you click the “Open in PDF” button, the generated document opens in pdf format and makes it possible to work with the report in the specified format (save, print, view).

The start of the reporting period cannot be more than 90 calendar days from the current date.

A list of previously requested account reports will be displayed on the page with account and card numbers.

Generating a mini-statement for a card

To receive a mini-statement for a card, you must select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to receive a mini-statement; in the “Operations” section, opposite the card number, select the “Mini-statement” service.

A mini-statement for the card displays information on outgoing and incoming transactions made using the card details, in the amount of 10 transactions over 7 days.

Information about rejected and pending transactions on an account with a card or on an additional payment card to another person’s account.

To receive a report on transactions on a card account, taking into account rejected and pending transactions, you must select the account for which you want to receive a report in the list of your accounts and click on the “Report on account transactions, including rejected and awaiting transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХХ” area.

To receive a report on transactions on an additional payment card to another person’s account, taking into account rejected and pending transactions, you must select the card for which you want to receive a report in the list of your additional cards, and select “Report on transactions” in the list of transactions.

Information about transactions, including rejected and pending transactions, will be displayed on a new page. When you click the “Open in PDF” button, the resulting report will open in pdf format, which will make it possible to work with the report in the specified format (save, print, view).

The report includes rejected, pending processing and bank-confirmed transactions for a period not exceeding 15 days from the date the report was generated.

The report on account transactions, taking into account rejected and pending transactions, is for informational purposes only and is not a document.

Attention!

The completed operation will be displayed in the report approximately within 2 hours (no later than 5 hours) after its implementation. During short periods of data processing, pending transactions may not be reflected in the report. For pending transactions, the transaction fee amount is not displayed separately, but is included in the amount in the account currency.

Quick access to frequently made payments

Quick access to payments is provided from the Home page.

For quick access to frequently made payments, you can add saved payments to the Home page. To add a payment, click the “Add your saved payments to the page” link. On the page that opens, select the required service and service provider, then select one or more saved payments and click the “Save Changes” button. The payments you select will be posted on the Home page. To make your favorite payment, click on the icon of the desired payment.

For quick access to payments made in the ERIP “Settlement” system, use the “ERIP Personal Payments” section and select the payer number from the list. The drop-down menu will display all payments made through the ERIP “Settlement” system using the selected payer number. To make a payment, click on the link with its name.

Payment planner

Scheduler - the ability to create and maintain a personal payment calendar with a reminder function (view event reminders; create a reminder about events linked to a payment; create a reminder about events without a link to a payment; edit a previously created event; delete a previously created event; set up an event notification on the day of the reminder by email; creating a reminder about the event from the list of saved payments; viewing reference information in the modules of the Internet banking system.)

The main page of the Internet Banking system displays an information panel with the number of scheduled events for the current day.

You can view scheduled events by clicking on the “Events for today” element.

To create a payment reminder, you need to select the desired day in the calendar, click “Add event”, then select a payment from the tree of saved payments, fill in other information about the reminder. If desired, a reminder can be sent by email.

A reminder can be created not in connection with any payment; for this you need to “Add an event” → “Add an event without reference to a saved payment”.

To edit a previously created event, you need to select the desired day in the calendar, select the event in the events table, and click the “Edit” button.

To delete a previously created event, you need to select the desired day in the calendar, select the event in the events table, and click the “Delete” button.

Payment by details

To make a payment using the details, you need to select the menu item “Payments and transfers” → “Payments by details” → “New payment”. Next, carefully read the information and click the “Continue” button. In the dialog box that opens, enter the payment details and click the “Continue” button.

The fee for this service is charged in the amount of 0.75 BYN. rub. for each payment (from 01.08.2019; clause 3.8.4 of the Collection of Rewards). Payments to the budget are made without charging fees.

Opening a deposit in the Internet banking system

To open a deposit, you need to select the section “Accounts” → “Deposits (deposits)” → “Opening a deposit” on the main page, select the type of deposit account from the proposed list and click the “Open deposit” button, then read the public offer for concluding a fixed-term agreement bank deposit “Internet Deposit” and click the “I accept the terms of the agreement” button, select the card from which funds will be debited to open a deposit and click the “Continue” button. In the dialog box that opens, check all the data and click the “I confirm account opening” button.

Opening a loan in the Internet banking system

To open a loan in the “Internet banking” system, you need to select the “Accounts” section → “Internet loans” → “Loan application” on the main page, select the type of loan you are interested in from the list provided, fill out the application electronically, and then read with the application status in the “Opening a loan” section. After a positive decision on your application, confirm your agreement with the terms of the loan.

One-click payment

In order to use the “One-button payment” service you must:

• go to the section “Payments and transfers” - “One-button payment”;
• select, from those previously saved in the Internet banking system, the services that you want to pay for;
• click the “Continue” button;
• fill in the “Payment Data” fields one by one;
• click the “Continue” button;
• in the “Confirm payment data” window, check the correctness of the payment data;
• click "Pay".

Payment transactions for selected services are processed by the system one by one in the order in which they were displayed to the client in the final form.

After making payments, a form is displayed with the results and details of all payments made. Next to each successful payment there is a “Print” button to print a receipt. If all payments are successful, one general message “Payments completed successfully” (green) is displayed. Payments for which an error occurred during the payment process are highlighted in red and there is no “Print” button. For unsuccessful payments, error messages (red) are displayed in the format “Name of saved payment: Message”.

When you subsequently use the “One-button payment” service, payments for which payment was made the previous time will be automatically selected in the form for selecting saved payments.

To edit the list of payments in the “One Button Payment” template, you must: on the Main page, select the “One Button Payment” section. In the list of saved templates that appears, you must select the one in which you want to delete or add the payment of interest. Next, click the “Edit” button and select the required payments with a checkmark. When finished, click the “Save” button.

To delete saved payments in the Internet banking system, you need to select a service provider in the Payments and Transfers section. In the proposed list of saved payments from this supplier, select the payment that you want to delete and click the “Delete” button. After which this payment will be removed from the “One-button payment” section.

Voluntary insurance against accidents and illnesses while traveling abroad

To conclude an agreement on “Voluntary insurance against accidents and illnesses while traveling abroad,” you must select the section “Payments and transfers” on the main page → menu “Insurance” → “Voluntary insurance against accidents and illnesses while traveling abroad.”

The procedure for concluding a contract consists of the following steps:

Step 1. Choosing a territory of stay

By default, in the “Contract Territory” table, the “Schengen Area Countries” option is selected, with the policyholder being able to select from the proposed options.

Step 2. Selecting an insurance option from the list of services

Step 3. Indication of the validity period, age and number of insured, contract currency, choice of contract amount

* The “Multiple departure” bird sets the duration of the trip (the duration of the contract) equal to a calendar year and the duration of the trip equal to 90 days.

The “Visa Insurance” checkbox adds 15 calendar days to the end date of the trip without changing the duration of the trip. No fee will be charged for this increase in the duration of the trip (duration of the contract).

Step 4. Preliminary calculation of the amount

Step 5. Preliminary calculation of the amount

Step 6 Entering data of insured persons

* The “Matches the policyholder” checkbox will allow you to fill in the data for the insured person with the policyholder data specified in the previous step. In this case, the data of the insured person will not be edited.

Step 7 Choosing a source of funds for an operation

Step 8 Offer page

Step 9 Payment page

Step 10 Payment result

On this page you can send the concluded insurance contract by email, send a check by email, view the insurance contract and view the payment receipt.

*Questions with pop-up windows

If you are unable to open a previously concluded insurance contract, the problem is most likely due to the fact that the settings of the browser you are using have blocked the ability to open pop-up windows. For example, the Chrome browser blocks pop-ups by default.

You can enable pop-up windows in your browser settings. For example, in the Chrome browser this can be done as follows:

• In the top right corner of the screen, click on the “Customize and manage Google Chrome” icon Settings.
• Below select Additional.
• In the Privacy and Security section, click Site settings (content settings).
• Click Pop-ups and redirects.
• Click Pop-ups and redirects.
• At the top of the screen, set the switch to Allowed.

You can also set permission to show pop-ups only to certain sites. For example, in the Chrome browser this can be done as follows:

• Launch Chrome on your computer.
• Open a site that blocks pop-ups.
• In the address bar, click "Site Information".
• In line "Pop-ups and redirects" select "Allow".
• Reload the page to apply the new settings.

Translations "Western Union"

1. To send a Western Union money transfer in the Internet Banking system, you must select the “Payments and Transfers” section on the main page → the “Western Union Transfers” menu → Send a transfer. Read the terms and conditions for the provision of the Western Union money transfer service, at the end of which put your consent (tick) - I have read and agree with the terms and conditions for the provision of the service for transferring funds to Western Union → click the “Continue” button.

Before starting to process a money transfer, make sure that the “Sender’s phone number” field is filled in and confirm that the personal data registered with the Bank is correct and up-to-date. If there are changes or errors in personal data, you need to contact the Bank institution where the card account maintenance agreement was drawn up to make changes. If all the data is correct, put two consents: “I agree with the data provided” and “I agree to the processing of personal data” → click the “Continue” button.

If the transfer is sent for the first time, you must select New recipient, click the “Continue” button; when sending the transfer again, you must select the recipient from the list, click the “Continue” button and enter the following data:

• transfer sending currency – US dollars for all countries and Russian rubles/US dollars for the Russian Federation. Please note that if the transfer currency does not match the payment currency, Western Union independently determines the exchange rate of the sending currency into the payment currency;
• The recipient's name format is standard or Spanish format (used extremely rarely if the Recipient has a Spanish name consisting of three parts);
• select the transfer destination country. For transfers to the USA/Mexico, you must additionally indicate the State of the destination country;
• select the purpose of the transfer from the drop-down list or select other and indicate your option in the “Other purpose of transfer” field, click the “Continue” button;
• enter the Promo Code if available;
• the recipient's surname is typed in Latin according to the recipient's identity document;
• the recipient's name is typed in Latin according to the recipient's identity document;
• the recipient's patronymic name is filled in if the recipient's identity document contains a translation into English;
• when sending a transfer to the Russian Federation, it is recommended to indicate the patronymic of the recipient of the transfer if it is in Russian in the recipient’s identity document;
• select the type of amount - Amount to be sent (the amount that you want to send) or Amount to be paid (the amount that the recipient should receive);
• indicate the transfer amount (amount to be sent/amount to be paid depending on the selected option).

Money transfer service:

You can use the Urgent transfer service, funds for which will be available for payment a few minutes after sending.

If you send US dollars to neighboring countries (Russian Federation, Ukraine, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan) or Russian rubles to the Russian Federation, you can use the 12-hour Transfer service. In this case, the transfer will be available for payment 12 hours after it is sent.

The maximum transfer amount within the 12 hour Transfer tariff is:

• 100,000 Russian rubles
• US$3,000

Click the “Continue” button.

Select the source of funds for the operation (select the card account from which the transfer amount will be debited) → read the amount of the transfer fee and the total amount for sending the transfer, click the “Continue” button → read the Terms of payment of the transfer in the transfer destination country, click the button "Continue".

In the window that opens, you must check the correctness of the entered transfer data and agree “I have read and agree with the terms of provision of the Western Union money transfer service and the features of payment of the transfer in the destination country. I hereby confirm that all the above information is correct” → click the “Submit Transfer” button → click the “Print” button → “Finish”.

The transfer was sent successfully. The first line contains the transfer control number, which must be communicated to the recipient. (Additionally, the recipient must inform the country of sending, full name of the sender, amount and currency of the transfer).

Tariffs for sending money transfers abroad using the Western Union system can be found here.

Attention!

We draw your attention to maintaining security - only the sender and recipient of the transfer should know about the transfer details.

2. To pay out a Western Union money transfer in the Internet Banking system, you must select the section “Payments and Transfers” → “Western Union Transfers” →Payment of Transfer on the main page. Read the terms of provision of the Western Union money transfer service, check the box - I have read and agree with the terms of provision of the service for transferring funds to Western Union → click the “Continue” button.

• transfer control number;
• country of origin of the transfer;
• the sender's surname is typed in Russian (for transfers sent from the Russian Federation) or Latin according to the sender's identity document;
• the sender's name is typed in Russian (for transfers sent from the Russian Federation) or Latin according to the sender's identity document;
• the sender's patronymic (the field is optional; must be filled out in Russian or Latin according to the sender's identity document, if it was indicated when sending the transfer);
• currency of receiving the transfer (US dollars or Russian rubles);
• expected amount received;
• select the purpose of the transfer from the drop-down list or select other and indicate your option in the “Other purpose of transfer” field.

In the window that opens, you need to check the correctness of the entered data and click the “Continue” button → Select the card account to which the transfer amount will be credited, indicate the consent “I agree with the data provided” → click the “Continue” button. In the window that opens, you need to check the correctness of the entered data and click the “Pay transfer” button → “Print” → “Finish”.

3. To view the status of a money transfer (paid/unpaid) via the Western Union system in the “Internet banking” system, on the main page, select the “Payments and Transfers” section → “Western Union Transfer” → View the transfer status → click the “Continue” button » →dial the Transfer Control Number and select the Transfer Send Currency→click the “Continue” button →Print →Finish.

4. To return a transfer via the Western Union system in the Internet Banking system, you must select the “Payments and Transfers” section → “Western Union Transfers” → Transfer Revocation → “Continue” on the main page, dial the Transfer Control Number and select the Transfer Send Currency → “Continue”, select the card account to which the transfer amount will be returned.

Check the details of the transfer that will be returned, in the Comment field indicate the reason for the return → click the “Continue” button (check the transfer details, get acquainted with the conversion rate at which the amount will be recalculated if the card account currency differs from the transfer currency) → “ Return translation" → "Print" → "Done".

Attention!

To return a sent transfer, you can use the Transfer Revocation service, provided that the transfer has not yet been paid in the destination country. In this menu, only the main amount of the transfer is returned without refunding the fee (commission) for the transfer.

If for any reason you apply for a refund of the fee (commission) for the transfer, you need to apply with an identification document to the nearest Western Union point of JSC JSB Belarusbank, in which you will need to write an application to the customer service center Western Union company.

5. To change the Western Union transfer data in the Internet Banking system, you must select the “Payments and Transfers” section → “Western Union Transfers” →Change transfer data on the main page, click “Continue” →Transfer Control Number and select Currency sending the transfer, click “Continue”.

Check the transfer data to which changes will be made → click the “Continue” button.

Enter new (correct) recipient data: New recipient's last name and New recipient's first name, click "Continue".

If it is necessary to add the recipient's middle name, in the "New recipient name" field after the name, the recipient's middle name is indicated separated by a space.

Check the transfer data, including the Recipient's Last Name and the Recipient's First Name before making changes, as well as the New Recipient's Last Name and the New Recipient's First Name → click the “Change” button → click the “Print” button → click the “Finish” button.

Attention!

The service “Changing transfer data” involves a change in the full name. recipient. No other changes are permitted. There is no additional fee for making changes to the transfer details.

Procedure for registering a 3-D Secure password using the Internet banking system

To register a 3-D Secure password, you need to select the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → “3-D Secure password” → “Registration” on the main page " Next, select the card that needs to be registered in the 3-D Secure system and click “Continue”.

• in the “3-D Secure Password” field, create your own and enter a password (from 9 to 15 any characters);
• in the “Personal message” field, come up with your own and enter a personal message (from 2 to 20 characters), for example: “Good afternoon, Elena”;
• in the “Answer” field – an arbitrary answer (from 9 to 15 any characters) to the Security Question (in the future, the answer to the Secret Question will be used to obtain a new 3-D Secure password in case you have forgotten and/or want to change the 3-D Secure password at the time of confirming the payment transaction with the 3-D Secure password);

Registration/cancellation of SMS banking service

To register the SMS banking service, you need to select the section “Accounts” → “Accounts with a card” → “Applications for cards/Additional services” → “Services” → “SMS banking” → “Registration”. If you agree to the terms of the agreement, you must confirm by clicking the “Agree” button. Next, you should select the card for which the SMS banking service is issued, fill in the appropriate fields and click “Continue”. In the window that opens, you need to check the correctness of the entered data and click “Continue”.

If you no longer wish to use the SMS banking service, you must cancel the service in the “Internet banking” system in the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → “SMS banking” → “Cancel registration”.

The procedure for connecting/deactivating the service for receiving an account statement by email (e-mail)

Changing the password in the Internet banking system

To change your password, you need to select the menu item “My Profile” → “Change Password”. In the dialog box that opens, fill in the appropriate fields and click the “Change Password” button.

Changing your password at a bank institution

To change the password, you must contact any bank institution with an identification document and fill out an application to generate a new (change) password. When a new password is generated at the bank institution, the user is automatically unblocked.
Password requirements:

• The password must contain only Latin letters (lowercase and uppercase) and numbers.
• The password must contain at least 8 and no more than 12 characters.
• The password must contain at least one uppercase letter, at least one lowercase letter, and at least one number.
• The password must contain at least one special character (@ - dog; # - hash; $ - dollar; % - percentage).
• The password cannot contain three consecutive identical characters.

The procedure for blocking/unblocking cards using the Internet banking system

To block/unblock, you need to select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” that you want to block/unblock, in the “Operations” section, opposite the card number, select the required “Block/Unblock” service.

The unblocking procedure does not apply to cards blocked due to incorrect PIN code entry at ATMs/kiosks three times, as well as if the card was blocked by the client by telephone call to the bank processing center.

Editing client contact information

To edit contact information, you need to select the menu item “My Profile” → “Personal Information” → “Change Information” on the main page. In the dialog box that opens, you can edit contact information (phone numbers, email address). Next, click the “Save” button.

Activation of the “Unlock by SMS” service

To activate the ability to unlock an account via SMS, you must select the menu item “My Profile” → “Personal Data” → “Change Data”. In the dialog box that opens, specify the desired mobile phone number, telecom operator (MTS, A1, Life) and select the “Use mobile phone to unlock” option. Next, click the “Save” button.

Exiting the Internet banking system

To exit the Internet banking system, we recommend using the “Exit” menu item. If you are inactive for 10 minutes (not working in the system), you are automatically logged out of the system.

Problems and questions when working in the Internet banking system

Lost code card

If you lose your code card or receive information about the codes by other persons (hereinafter referred to as loss), you must immediately inform the bank by phone. To block your account by phone 147 (on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00, except holidays) You must tell the bank employee the code word you specified during registration).

If the code card is lost or worn out and you do not have the activated ability to log into the Internet banking system using a one-time SMS code, you can contact any bank institution with an identification document to activate login using a one-time SMS code .

Error when entering password

If you make a mistake THREE times when entering your password or session key, access to the service is automatically blocked.

Attention!

If the blocking occurred as a result of three times incorrect entry of authorization data, you can use unlocking via SMS or request unblocking from the Contact Center operator by phone 147 , on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee your last name, first name, patronymic, user name and code word you specified when registering in the application form.

Attention!

Blocking/unblocking as a result of three times incorrect entry of authorization data in the system is possible if the client indicates in the “Online Consulting” service that the code word specified during registration in the application form, last name, first name, patronymic, and user name are fully consistent.

Unlocking the system via SMS

When an account is blocked, a code (contains Latin letters (lowercase and uppercase) and numbers) will be sent to the specified mobile phone number when activating the “Unblock by SMS” service, which must be entered after correctly entering the authorization data.

To unlock your account, you need to follow the link located under the form for entering authorization data, to the “Unlock by SMS” section and fill in all the fields in the dialog box that opens (“Login”, “Password”, “Code from code card”, “Code from SMS sent to your phone") and click the "Unblock via SMS" button.

If the code sent to your phone was not received or was lost, then you need to go to the “Unlock by SMS” section and in the dialog box that opens, fill in the fields “Login”, “Password”, “Code from code card” and click the “Repeat” button SMS." You will be resent the unlock code via SMS.

You can request a code to unlock SMS no more than 3 times in a row.

If the user is blocked 3 times, if there is no successful login between blockings, unblocking via SMS is impossible. In this case, you can use the “Forgot your password?” service. (password change with automatic unlocking) or come to any bank institution and fill out an application to unlock the client in the Internet banking system. You must have an identification document with you.

Unlocking in the system after 3 times blocking

In the case of a user being blocked in the system 3 times, provided there is no successful login between blockings, you can use the “Forgot your password?” service. (password change with automatic unlocking) or you need to go to any bank institution and fill out an application to unlock the client in the system. You must have an identification document with you.

Forgot your password

If you have forgotten your password, you must use the “Forgot your password?” service. (password change with automatic unlocking) or contact any bank institution where you connect to the system and write an application to generate a new password. You must have an identification document with you.

“Forgot your password?” service (password change with automatic unlocking)

To change your password, you must enter your login and follow the link located under the form for entering authorization data to the “Forgot your password?” section. In the dialog box that opens, enter the code from the SMS sent to your phone, fill in all the necessary data and change the password.

This service can be used if a user is blocked from the system. When you change your password, your account is automatically unlocked.

Forgot your username (login)

If you have forgotten your username (login), as well as the case in which it was entered (capital/small letters), call 147 (on weekdays 8:30-20:00, on weekends from 09:00 to 16:00, except holidays ) and provide your identification information:

• passport data (last name, first name, patronymic, identification number);
• code word (answer to the secret question) specified during registration.

Attention!

The Internet banking system does not provide for changing the user name (login).

Change of first and last name

To change your full name, you need to personally contact a bank institution and fill out an appropriate application, presenting an identification document and a document confirming the legality of the change in last name and (or) first name.

When receiving the card, you are required to check the correct spelling first and last name on the card (the first and last name on the card must match the first and last name on the identity document). In case of an error, the card must be reissued.

Attention!

If the first and last names on the card do not match the first and last names on the identity document, this card cannot be activated in the Internet banking system and a message is displayed "Authentication failed"

Confirmation of transactions made in the Internet banking system

If it is necessary for the bank to confirm a transaction made through the Internet banking system, you need to contact the bank institution at the place where the card was opened and the account was maintained. You must have an identification document with you.

Please note that the service is paid. The commission fee for this operation is determined by the collection of remunerations for other operations performed by JSC "JSSB Belarusbank" (clause 2.3.1.4, https://belarusbank.by/ru/deyatelnost/10373/15058)

Consultations

On working with the Internet banking system and issues of blocking/unblocking in the Internet banking system

by phone 147

on weekdays from 8:30 to 20:00

on weekends 09:00 to 16:00 except holidays

For calls from outside the Republic of Belarus by phone +375 17 218 84 31

In connection with the adopted changes, many are looking for information on how to pay for utilities through Belarusbank Internet banking. Currently, bank clients are entered into a single centralized database. Therefore, the user will now be able to register only under one account. It is also possible to pay utility bills online. But many still do not know how to use the system, much less pay for housing and communal services.

Initial actions

Performing these operations is not as difficult as it might seem at first glance. To perform any operations on the system, the following is required:

1. Go through the registration procedure on the official website of Belarusbank.
2. Log in to your personal account by entering your username and password.
3. Find the service you need to pay for.
4. Perform this operation.

Registration consists of completing the following steps:

1. Log in to the virtual resource of a banking institution.
2. Click on “Online registration”.
3. Read the agreement, then check the box next to it and click “Continue.” The same should be done with the next document - the offer agreement.
4. Next, you should enter your personal data requested by the bank.

All that remains is to pay the commission, and we can assume that the client is registered. Then a card with special codes will be sent to the specified address by mail. It is a plastic card that is needed to enter the site. Delivery is carried out within 10 days. When registering, you should write your mailing address very carefully. If it is entered incorrectly, the process will be canceled and funds will not be returned.

General payment instructions

Phone payment method

You can also pay for telephone services through banking. Then the instructions will be as follows:

1. In the menu, select the “Payments and Transfers” item, then click on the “Settlement System (ERIP)” item.
2. Next – “New payment”.
3. Select the “Republic-wide” tab.
4. Then they go directly to the operator and look for their region.
5. Next, click on “Phone”.
6. Enter all the requested data for the number for which payment is being made.

In this case, you can also leave a template to make it easier to perform this action in the future. Templates are displayed on the first page of your personal account.

Important! For Visa and MasterCard cardholders, a mobile banking service is also available. To use it, you need to register with 3-D Secure. This is not difficult to do, and as a result, the user will have an easier opportunity to make payments for any services and purchase goods on the Internet.

ERIP

Not long ago, the ERIP system began to operate in Belarus. With its help, various financial transactions are carried out. You can also pay utility bills online. The use of the system is beneficial, since no commission is charged for making a payment. All more or less large organizations in the country are connected to it. And payment is possible not only through Internet banking, but also through information desks, as well as ATMs.

One way or another, it is possible to pay for electricity through Belarusbank or other utilities using the ERIP.

Payment via EasyPay

EasyPay is the country's first payment system created electronically. It’s convenient to pay for gas, water and other utilities through it, as well as make various purchases. Transactions are carried out in national currency. When replenishing your account, no commission fee is charged. At the moment, the EasyPay electronic account can only be linked to a Belgazprombank card. But Belarusbank has not yet concluded a corresponding agreement with the company. Therefore, his clients do not have this opportunity.

Paying a loan from Belarusbank through ERIP is very convenient if you know all the intricacies of this process. This is what we will do in this article. If you completely master this payment method, you will forget about the rest forever!

Many clients, especially those of retirement age, prefer to wait their turn at the cashier window instead of mastering more advanced methods of loan repayment. However, Belarusbank focuses on the preferences of all its customers and offers both standard and innovative payment methods.

1. With the help of ERIP.
2. Through mobile banking.
3. Using the organization's information kiosk.
4. Via the phone application.

Thus, you can repay the loan in any way convenient for you. Both in person and remotely. If you are in doubt about which one is more convenient, try them all and decide which one is best for you.

Through a single calculation and information space

Previously, ERIP (the abbreviation in the title) was used to pay for utilities. Therefore, most likely, some have already tried to use this service. But recently, payments for credit services have also come under its influence. We will talk about the loan payment system below. First, you need to register in the BB mobile bank and find the organization’s information kiosk. Then everything is simple:

• log in and find the “Financial Services” section, and then from there go to the “Banks” section;
• register Belarusbank;
• enter the details of the card from which funds will be debited;
• indicate the contract details that the system will require;
• press the “Pay” button.

Important! You can repay the loan not only at Belarusbank, but also at other organizations, which include some Russian banks (VTB, Alfa Bank) and Belarusian ones (Belinvestbank, Belagromprombank, Priorbank and others).

You can also activate the function of remembering the payment type. The system will remember all your details and will fill them in by default during further operations, even through other information kiosks.

Through your personal account

Using online banking is rapidly gaining popularity among people from different countries. There are several reasons for this. Firstly, it saves time, you don’t need to spend it on the road to the branch and standing in line; secondly, you don’t need to adjust to the branch’s opening hours; you can use Internet banking at any time of the day or night; thirdly, you have complete control over your personal account, which eliminates the risk of outsiders interfering in your affairs.

But how to register in the system? You can do this either through a branch employee or online. In the first case, you submit an application, and in return you receive a login and authorization code and a card with passwords for opening or registering your transactions. In the second case, you submit an application remotely and pay for registration in the system. A card with passwords will be sent to the mail at the specified address.

Now that you are an Internet banking user, you can take on the solution of your financial issues. So, how to deposit money on a loan through this service?

1. Sign in. In the login and password fields, enter the data given to you during registration. You don't invent anything yourself!
2. Next, find the “Transfers and Payments” section, and in it the “Loan Repayment” subsection.
3. Immediately after clicking on the last button, an automatic list will pop up in which you will need to select an organization. In our case, this is Belarusbank.
4. If this is your first time conducting a transaction, the system will not be able to select a card or account by default, so click “Select the source of funds for the transaction.”
5. Accordingly, select the card from which you want to transfer money and fill in the payment details: agreement or personal account number, branch number and the last three digits of your passport number.

Important! Transfers can also be made to branches of other banks (Priorbank, for example), but to do this you also need to know exactly the details of the current account, microfinance organization, agreement and loan number and individual tax code of the organization.

Let's use the information kiosk

The information kiosk is a kind of Belarusbank terminal. Therefore, his work system is the same.

1. Identification. Insert your card and enter your PIN. Be extremely careful, as you can make a mistake twice, and on the third the card will be blocked.
2. Selecting an operation. Go to the “Payments” section, and from there to the “Loan payment” section. Select an organization from the list.
3. Loan information. Here you will need to provide information about the agreement (account number, branch number, last three digits of your passport). In addition, at this stage, you can independently indicate the payment period: current payment, closing the entire debt, or payment for a future period (if it is not possible to pay money for some reason in the future).
4. Attention! You will be asked to save the data or not to save. Don't save. It's better to re-enter everything next time than to put your accounts at risk.
5. Next, click “Pay” and choose whether to print a check and where to send it.

That's all! Please note that we were talking specifically about payment using a Belarusbank card.

Via smartphone app

The smartphone application is convenient because, firstly, it saves you time, and secondly, it is always at hand. Apart from this, there are some other benefits: the app processes your account transactions faster and you can perform urgent transactions at any time of the day or night.

Let's say you're waiting in a long line and still need to get to the branch to make your monthly mortgage payment. And the bank is about to close. For such cases, various mobile banking applications have been invented.

Thus, if you have a charged phone at hand, you can always perform some monetary transactions without wasting time and effort. Agree, this is worth a lot. The algorithm of actions in this case is the same as in Internet banking, so we will not describe it in detail again!

Is it possible to pay by installment cards?

Installment cards very quickly began to gain popularity and are still gaining popularity (Magnit, for example). They allow you to make purchases quickly and conveniently and not worry about not having enough money. The above methods of interaction with the bank allow you to make transactions using these cards, for example, pay in installments or top up your account.

In order to use the function, in the section on loan payments, instead of the name of your financial organization, select “Repaying card debt...” or “Replenishing an installment card account.” The following algorithm of actions is familiar to you. Cards that fall under this category also include the Halva card and MTS.

What is the commission

Belarusbank is loyal to its clients, and most of the transactions are carried out without charging a commission. Therefore, you can be sure that any action will be completely free. However, there are some cases where a fee is still charged, and the amount depends on many factors. You can find out more about this on the bank’s website, by phone or at a branch. What are these cases?

1. Making a payment without a card using the details.
2. Transfer funds from one card to another.
3. Request a report on transactions from a bank card.

However, in our article we were talking about closing a loan, and in this case you don’t have to worry about being charged extra money. You will say goodbye only to the amount that will be spent on paying off the debt.