This publication discusses some errors that occur when working with cash register devices “with data transfer”, and the procedure to take when error messages appear.

Procedure when error messages appear when working with cash register devices “with data transfer”

Cash registers “with data transfer” (fiscal registrars) do not have a special indication on the case that allows you to visually determine whether there is a connection between the computer and the online cash register, and what state the cash register is in: is the cash register shift open or closed.

Therefore, when working with a fiscal registrar, various service messages or error messages often appear in the program. Let's look at some of the most common situations that cause these messages, look at what they may be associated with and what actions need to be taken in a given situation.

Message "Shift not open or expired"

With this message, the system informs that the cash register shift has not yet been opened on the fiscal device.

To fix it you need to do the following:

• save document Check by button Write down ;
• open shift by button Open shift In chapter Bank and cash desk – Cash desk –, and the fiscal registrar will display Shift opening report;

• close fiscal device control processing;
• click in document Check button Accept payment and print the receipt.

Message “The check has already been punched on the fiscal device”

With this message, the program protects against double punching of the same cash receipt.

For example, if you need to fix errors in document Cash receipt transaction type Payment from buyer, for which a check has already been punched, you must:

• based on document Cash receipt enter document Cash withdrawal type of transaction Return of payment to the buyer, for the same amount as the foundation document;
• hold a document Cash withdrawal ;
• punch a check with the type of transaction Return to buyer;
• generate a new correct document Cash receipt .

The message “An error occurred when connecting the equipment: The device could not be connected. Port not available"

This message indicates that the program has no connection with the cash register.

Let's look at the reasons why this error may occur and how to correct them.

• First of all, you need to check whether the fiscal device is turned on and whether power is supplied to it.
• It is necessary to check whether the fiscal registrar is connected to the computer. If the fiscal registrar is connected to a computer (wired or wireless) local network, you should make sure that the network is working;
• You should check the fiscal registrar connection settings specified in the program.

In this example, the connection port COM6 is specified in the settings. If you search for equipment using the KKM utility , it can be seen that the fiscal registrar uses the COM5 port for connection.

After correcting errors, you must run Device test in the cash register card through the section Administration – Connected equipment – ​​CCP “with data transfer” and make sure that the program has a connection with the fiscal registrar. If the test is successful, the program displays a message "Test completed successfully".

Message “Cashier shift exceeded 24 hours”

Since, according to legal requirements, the duration of a cash register shift cannot exceed 24 hours, the system will not allow cash transactions until the previous cash register shift is closed using the button Close shift through processing Fiscal device management In chapter Bank and cash desk – Cash desk.

Message “An error occurred while performing the operation: The shift is open - the operation is impossible”

With this message, the system informs that the fiscal registrar is in open shift mode.

To correct the situation, you need to close processing Fiscal device management and proceed to the formation of documents from which will be punched cash receipts. No other special steps are required.

In the process of setting up the SHTRIKH-M-01F CCP for FZ-54 for UT 11.2, a number of technical errors were resolved. These subtleties may be useful to you for setup.

1. ERROR: " An error occurred while printing the receipt. The receipt is not printed on the fiscal device. Additional description: An error occurred while performing the operation: FFFFFFF8h, Shift is open, tax programming is not possible"

SOLUTION: It is necessary that the data on tax rates coincide with the data on taxes in the tables of the fiscal registrar.

1. You need to go to the KKT driver test. Go to "Tables"

2. Find table 6 "Tax rates"

3. In accordance with the tax table in the driver test, it is necessary to similarly set tax rates in the CCP settings in 1C

2. ERROR: " An error occurred while printing the receipt. The receipt is not printed on the fiscal device. Additional description: An error occurred while performing the operation: 37h, The command is not supported in this implementation."

SOLUTION: Do not use the latest version of the KKT driver. KKT driver required 4.13_562(link to the official website of Shtrikh-M) On later implementations, the driver does not work correctly.

3. ERROR:"After some period, the cash register stops sending data to the tax authorities. A problem was detected in sending data to the tax authorities. The cash register outwardly works properly, there are no obvious signs of an error, except for the information in personal account OFD. The OFD did not receive sales data . "

SOLUTION: Turn off the cash registers after each shift, and also control the information that goes into the OFD. The cash registers did not turn off, they were online all the time. After rebooting the cash register, the data began to be sent to the tax office again

Note: OFD - fiscal data operator

• Fiscal registrar Wiki Print 57F is stitched like a regular UTII receipt printer (ChMP mode) (firmware + instructions https://help.dreamkas.ru/hc/ru/articles/115002520569-Wiki-Print-in-UTII-mode-ChMP-). The FN is not installed in it, but after the firmware the shift on the fiscal one opens and through the RMK it allows you to sell with the printing of receipts.

When selling through RMK, my product costs 210 rubles. for 1 kg, I want to sell 0.354 kg and the amount is in kopecks:

On the forums they suggest reinstalling the 1C driver for Wiki Print 57F, but after updating the driver, the fiscal officer is defined as “cash register with data transfer” and after that the shift in the RMK does not open, it writes an error (the elimination of this error is closer to the end of the article).

P.S. If you want to reinstall the hardware driver for the fiscal registrar in 1C, then the best thing to do is: close 1C, go to the folder and delete the driver file there DKViki_1C8.dll

After that, go to 1C and go to: "Administration" - "Connected equipment" - "Connected equipment"- button "Hardware Drivers..."- button "Add new driver from file"- choose .zip driver archive. For my Retail 2.2 I used driver version 4.02 for Wiki Print 57F from here https://help.dreamkas.ru/hc/ru/articles/360000248865-Viki-Print-K-UTII-1S

If you remove rounding, there will be no error in receipt printing. Need to go to "NSI" - "The shops"- select a store and click "Change"- there will be a line "Procedure for rounding the check amount" you need to remove the value up to how much you round:

The error when selling through Wiki Print 57F will no longer appear, but receipts will be with kopecks.

On another fiscal SHTRIH-FR-K, which also works as a NIM without FN, a similar problem was not observed with automatic rounding - discounts of kopecks in favor of the buyer.

The right solution to the problem found on another point of sale, where also due to the discount (rounding of kopecks in favor of the buyer) the error: “The receipt was not printed on the device...” True Wiki Print 57F here connected to OFD(as required by law 54-FZ) in contrast to the previous example, where the FR worked as a printer. To fix the error, you need to connect Wiki Print 57F in 1C as "KKT with data transmission", via driver DKViki_1C8-v1.2.0.923.zip

In the added driver in 1C via file .zip CCT, it should look like this:

If the version shown is older, then the driver not updated. Needs to be removed from the folder C:\Users\User\AppData\Roaming\1C\1cv8\ExtCompT driver file DKViki_1C8.dll and restart 1C. In my case, after this in the field "Installed version" an error appeared "Type not defined: AddIn.PiritF", Nov ignored it and added it to the workplace and the driver was still updated. Now rounding can be reversed by removing pennies from the check amount.