In order not to be mistaken in the estimated delivery time of the parcel, you should know what this or that status means. On this page, we will consider in detail all possible statuses so that you do not experience difficulties in determining the location of the package.

Postal statuses when tracking shipments from abroad

Reception.

This status implies that the sender has completed all required forms, including Form CN22 or CN23 ( customs declaration), and the parcel is accepted by the postal or courier service employee. Simultaneously with the receipt of the shipment, an identification number is assigned, according to which tracking takes place in the future.

Arrival at MMPO.

MMPO is a place of international mail exchange. At this stage, the parcel is customs control and registration. After that, the service employees prepare a grouped international shipment.

Export.

One of the longest periods in the delivery of postal items. This is due to the fact that it is unprofitable to send a partially loaded aircraft, so you have to wait until a sufficient number of parcels are sent to one country.

In addition, in order to optimize logistics processes, shipments can be delivered in transit through other countries, and this also delays the delivery time.

It is impossible to name the exact duration of the parcel's stay in export. But on average, it ranges from two weeks to one and a half months. Moreover, on the eve of the holidays, this period may further increase. But if more than two months have passed since the receipt of the "Export" status, and there are no changes, you should contact the postal service that performs the delivery with a statement about the search for the item.

Import.

This status is assigned to a shipment in the Russian AOPP (Aviation Mail Transportation Department), where it enters from the aircraft. Here, according to the service regulations, parcels are weighed, the integrity of the package is checked, a barcode is scanned to find out the place of departure, the flight number is fixed, and it is determined to which MMPO the parcel should be sent. The duration of an international shipment in AOPP depends on the degree of workload of the branch and its employees, but on average it is 1-2 days.

handed over to customs.

After sorting, the parcels are sent for customs inspection, where they pass through an X-ray scanner. In the event that employees customs service there are suspicions of illegal transportation of prohibited substances or items, the shipment is opened and examined in the presence of an inspector and a responsible operator. After that (if the fact of transportation of prohibited goods was not confirmed), the parcel is packed again, an inspection report is attached and sent along the route.

Delayed by customs.

This status is optional. It is assigned to a shipment only in cases where customs officers detect a weight exceeding the allowable norm, a value of more than 1,000 euros, and other violations. In this case, the recipient will have to pay additional fees. If there are no violations of customs legislation, the parcel bypasses this status.

Customs clearance completed.

After receiving this status, the parcel is again transferred to the place of international postal exchange, where it is processed by the branch staff. In some cases, this status may be replaced by “left MMPO”.

Arrived at the sorting center.

From MMPO, the shipment arrives for sorting. There are postal sorting centers in all major cities. As a rule, the parcel is sent to the center closest to MMPO, where logistics service employees develop the best delivery route to the point of issue.

Left the sorting center.

This status means that the parcel went along the delivery route. The time it takes for it to arrive at the recipient depends on several factors, including traffic congestion, remoteness of the region, etc.

There are sorting centers of the Russian Post in all major cities.

Arrived at Sort Facility N.

Upon arrival in the recipient's city, the parcel is delivered to the local sorting center. From here, the goods are distributed to post offices or other points for issuing orders. Delivery speed is affected by: traffic congestion, weather conditions, distance. For example, delivery in the city takes no more than 1-2 days, and in the region, the shipment can be delivered in about a week.

Came to the place of delivery.

After the shipment arrives at the nearest post office, it is assigned this status. Further, postal employees are required to issue a notice and deliver it to the addressee within 1-2 days. In fact, this period may be slightly delayed, so it is better to use the My Parcel tracking service. As soon as you see the status "arrived at the place of delivery", you can go to the post office. It is not necessary to wait for a notification, since postal employees are required to issue a shipment using an identification code (tracking number). Upon receipt, you must have a passport with you.

Delivery to the addressee.

This status is assigned to the parcel after it is received by the addressee and means the end of the journey.

Domestic Russian shipments are assigned the same statuses, with the exception of those related to customs stage and MMPO. Therefore, the information will also be useful for those who make purchases in Russian online stores or expect a package from loved ones living in another city or region.

Now you know the interpretation of each status and you can not only determine the actual location of the parcel, but also roughly calculate the delivery time.

The national postal operator of the Russian Federation "Post of Russia" receives, sends and delivers mail in the territory Russian Federation and other states. In the branches of this national postal operator, the dispatch and receipt of both domestic and international parcels are processed.

If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identification number consisting of numbers, and for international shipments, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned, similar to RA123456789RU.

Both numbers comply with the S10 standard of the Universal Postal Union and both the sender and the recipient of the postal item can track the parcel on them.

Russian Post tracking mail

Russian Post tracking works for both domestic and international shipments, including EMS express shipments. Shipments across Russia have a tracking number consisting of 14 digits, the first 6 of which are the sender's postal code. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.

How to track a parcel in Russia?

In Russia, the parcel is easy to track. To do this, you need to know the track number of the parcel. Only 14 digit numbers of domestic parcels and 13 digit numbers of international shipments can be tracked at the Russian Post.

Enter your departure number in and our service will track your parcel at the Russian Post through the official website, and also check all the necessary foreign delivery service websites.

Russian Post tracking parcels by postal ID number

Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, however, Russian Post only supports tracking for two types, these are international shipments of the International Postal Union, and tracking shipments within the country.

The parcel identifiers of the International Postal Union consist of 2 letters of the Latin alphabet, in which the type of shipment is most often encoded, followed by 8 digits and the last 9 digit is the checksum, at the end there are 2 more letters, and this is always the code of the country of departure.

Shipments within Russia are assigned a 14-digit numeric code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.

How to find a parcel by Russian Post tracking number

The parcel is easy to find by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the department from which the parcel was sent and looks like 39401900000000.

International incoming and outgoing parcels can be tracked by a special number accepted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel, letter, followed by 9 digits and the last 2 letters indicate the country code of departure.

ZA..LV, ZA..HK, ZJ..HK parcel tracking

Shipments with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail - a type of postal item created by Aliexpress together with the Russian Post to reduce the cost of delivering inexpensive goods from Aliexpress.

Shipments with type tracking numbers ZJ 000000000 HK- a type of postal item, created by Joom Logistics in conjunction with the Russian Post, to reduce the cost of delivering low-cost goods from Joom.

Such parcels have only 3 statuses:

• Accepted at the post office
• Came to the place of delivery
• Received by recipient

Parcels are not tracked at all stages of the journey, but the entire important information is present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and by the number ZA..LV, ZA..HK the parcel will be found and issued at the post office.

Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are in China, so it takes some time until the order is transported from the seller's warehouse to the Latvian or Hong Kong post office.

The service site collects information on the delivery time of 1.5 million shipments on a weekly basis and uses this statistics to predict the delivery time of a parcel in Russian cities with an accuracy of +/- 2-4 days.

How long is a parcel or letter stored in the Russian Post office or storage periods?

The shelf life of postal orders and written correspondence, which also includes international small packages, is 30 days. Other postal items - 15 days, unless a longer storage period is provided for by the contract for the provision of postal services. Items marked "Judicial" are stored for 7 days.

The start of the storage period begins on the next business day of the post office following the day the item or postal order arrives at the place of delivery.

After the expiration of the storage period, registered items (parcels, registered and valuable letters, registered and valuable parcels, registered postcards, EMS express mail) are sent to the return address at the expense of the sender. If the sender does not pick up the returned item within the storage period, the item is considered "unclaimed" and is stored for 6 months, after which it is destroyed

Receiving shipments by SMS code at the Russian Post without a passport

It is very convenient to receive shipments without a passport and filling postal notice by SMS code. To do this, you just need to issue a simple electronic signature, at any branch of the Russian Post or through the State Services.

Thanks to this service, you no longer have to fill out paper notices and show your passport. Upon receipt of a registered letter or parcel at the office, it is enough to give your last name or the number of the departure, as well as the telephone number specified during registration. An SMS will be sent to this number with a code that must be called to the operator in order to receive the shipment.

Receiving shipments at the Russian Post

Simple letters, postcards and small parcels are delivered to the recipient's mailbox.

The postman brings registered letters to the house and hands them to the addressee against signature upon presentation of an identity card. If the addressee is not in place, the postman leaves a notice in the mailbox and returns the letter to the office.

Parcels and other registered items can be collected at the branch or ordered for home delivery.

To receive the shipment at the branch, you need to present a notice (it can be filled out on the website) or a track number, as well as an identity card. Or connect a simplified receipt and confirm your identity with an SMS code.

If you do not have a notice or a track number, upon presentation of an identity card, you can ask a Postal employee to find the shipment by the name and address to which it was sent.

Russian Post search for missing parcels

Check the status of your letter or parcel by tracking number. If there is no information on the status of the shipment, or the status has not been updated for a long time, your letter or parcel has not been delivered, and the forwarding time has expired, you can initiate a search for the shipment.

To start the search, you need to submit an application on the pochta.ru/claim page or submit it at any branch of the Russian Post:

• an application for the search for a shipment in Russia or an international shipment;
• a check issued along with the shipment, or a copy of it (the check is issued at the time of sending);
• identification.

Applications for the search for domestic and international mail are accepted within 6 months from the date of dispatch. Applications for the search for international EMS shipments are accepted within 4 months from the date of dispatch.

The application can be submitted by both the recipient and the sender or an authorized representative of one of them (upon presentation of a power of attorney).

The Russian Post informs about the results of the search by registered mail to the postal address, or by letter to the e-mail address specified in the application.

The term for considering a complaint or claim and providing a written response is:

• 5 days for claims regarding postal items and postal orders sent (transferred) within the same locality;
• 30 days for all other domestic mail and money orders;
• The term for consideration of claims for international mail can be from 30 to 90 days

In the event that the shipment could not be found, compensation is paid. The sender has the primary right to receive compensation, and he also has the right to refuse compensation in favor of the recipient or other authorized person.

Simple small package tracking

Small package - a small parcel abroad with unbreakable items. A custom small package, unlike a simple small package, has a tracking number. The track number of international shipments consists of 13 characters, it uses Latin capital letters and numbers.

Simple small packages are those that are accepted from the sender without a receipt and handed over to the addressee without a receipt. Simple shipments can be letters, postcards, parcels and "small packages" (parcels less than 2 kg abroad). Regular shipments cannot be tracked. Simple letters in stamped envelopes and postcards with stamps can be self-delivered via the mailbox.

Duty free import

Records mention a messenger system in the 10th century CE. Early letters were sent on a roll with a wax or lead seal; the earliest of these seals dates from 1079 and mentions the governor Ratibor Tmutarakan. The earliest surviving letter was sent in 1391 from La Tana (now Azov) to Venice

By the 16th century, the postal system included 1600 branches, and mail reached Novgorod from Moscow in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.

With the Parcels application, you can find out the exact location of your parcel or postal item delivered by Russian Post in a few seconds.

The work of the Russian Post in Lately significantly accelerated, many regional ACSs (automatic sorting centers) were put into operation. All this is due to the growing volume of correspondence (parcels from China, registered letters, parcels, etc.). Along with this, many questions arise, for example, many people are wondering if it is possible to pick up a package directly from the sorting center.

What's happened

is a multifunctional complex that combines the functions of sorting correspondence and partially a logistics option. There are ACSs of different directions, for example, regional () and customs (). In any case, these enterprises distribute shipments by region-region-post office.

On average, processing and sending a package through such ACS is 2-3 days, but there are also hitches. For example, many recipients, when tracking their packages, may see a picture when their package is stuck in the status “Arrived at “ after which it can stand there for weeks. It was then that the question (desire) arises to intercept the packet directly from the ACS. Especially if such a complex is located in your city.

Can I pick up the package myself?

Unfortunately, the answer to this question is NO. It is IMPOSSIBLE to pick up a parcel from such a center. This is due to the fact that ASCs are closed institutions and do not work directly with clients. Imagine if everyone could receive their package in advance? Great amount people and precedents would be provided. Therefore, you can pick up the parcel only at the place of delivery, which is indicated in the address.

A call in support of the Russian Post only confirmed this, however, as well as a written message. If you study the forums on this issue, then some say that they managed to pick up their shipment in this way. But even if it was, it certainly wasn't. last years, since it was from 2013-2014 that the system of sorting and logistics of mail in the Russian Federation was greatly changed.

If the parcel hangs in such a center for a long time?

If you notice a long idle time of your package through tracking, you have the right to call the number 8-800-2005-888 or write to [email protected] , where you should request the phone number of the problematic ASC. Call there, dictate your track number and ask about the status of your processing, perhaps there were some difficulties with it (damage to the package, problem with reading the code, address, etc.). It is worth noting that this option may not always work and you will be mildly ignored by the operator.

By the way, check out this article too: Stolbishche 420300 - where is the sorting center on the map

If all the stated deadlines have passed, and the parcel has not arrived at the address, you have the right to contact your Russian Post office with an application to search for the item. Since 2017, the rules for filing such applications have become somewhat tougher - now you need to attach an “invoice” (all order data), a scanned copy of the check and a payment receipt to the application. All this should be requested from the seller in advance - describe to him the essence of your problem and attach a list of necessary documents.

It should also be remembered that applications for the search for international parcels (China, Singapore, Korea) are possible only if there is a fully trackable track number (it indicates all forwarding nodes).

Conclusion

Now you know why you can’t pick up a parcel from the Russian Post sorting center, whether it’s your own or another city. Finally, I want to say that I often encounter long delivery times, but I want to note that all packages still reach me. Moreover, even if all the deadlines are out and disputes on orders are won. This is all due to the huge loads that such complexes and logistics services experience.