An out-of-court procedure for settling disputes may be established by law or by agreement. In these cases, sending a claim by mail to the subject that violated the rights of the applicant is mandatory. In addition to the mail channel, there are other ways to send a complaint. These include:

• filing a claim in person;
• through the Internet.

Claim work can also play another role: in particular, it helps in solving practical problems. For example, if one of the participants in a legal relationship does not perform or improperly performs its obligations, the party whose rights have been violated has an urgent need to solve problems to stimulate its counterparty to fulfill its obligation. In this case, it is necessary to record the fact of a violation by the party of the terms of the contract, to find out the opinion of the participant on an issue that is controversial for both parties. This will help you submit a claim. e-mail or through other communication channels.

Form and type of claim

There is no unified form for writing a claim. But the document must reflect certain provisions:

1. Claim addressee.
2. Information about the applicant.
3. The essence of the complaint on the merits of the case.
4. A clear statement of the requirements for the person who violated the rights of the applicant.
5. An indication of the applicant's intentions if his requirements are not satisfied within the agreed time.
6. The date of writing the document, the signature of the person who compiled it, the transcript of the signature.

The date and signature of the document are mandatory details, without them the claim is invalidated. The claim is drawn up in two copies: one is transferred to the person who violated the rights of the applicant, the second remains with the compiler of the complaint, on which the persons who accepted it leave a signature. But what if the claim is not submitted in person, but through the mail?

postal channel

How to send a claim by mail? The law allows you to send a complaint by postal service. It is not necessary to send a statement through the mail in a simple letter, since there is a high risk that it will not reach the addressee, or the addressee will deny receiving the claim in court. Post presents various options sending letters. How to send a claim by mail? In the following ways:

• notification letter;
• valuable letter;
• a valuable letter with a description of the attachment;
• a valuable letter with a description of the attachment and notification.

Claim by registered mail with notification. The recipient of the document signs for it, so in the future it will not be possible to refer to the fact that the recipient is not familiar with the claim. However, it is better to send a claim by a valuable letter, but with a description of the attachment. The sender will spend a little more time on this compared to the first option. But this type of postal correspondence will be in the post office until the recipient comes to the post office and picks up the letter against signature. Although there is no guarantee that the addressee will necessarily take the document addressed to them.

The best option

If you list all the options for sending the document in question through the mail, then the best of them is to send a valuable letter with an inventory and a return receipt. In this situation, the recipient will be notified that the letter has arrived to him, in addition, he can familiarize himself with its contents. The process for submitting a claim with a description of the attachment and notification is as follows:

1. You need to prepare two copies of the application.
2. For the inventory of the attachment, the mail issues the bank of the unified form F-107. Fill out the form at the post office.
3. Form F-107 records the address, index of the recipient, name of the organization, list of papers attached to the claim. In the "declared value" field, you can put a dash or specify the amount.
4. The sender of the claim must sign each of the forms and hand them over to the postal officer. It is in his competence to check the correspondence of the inventory and data of the recipient. If the inventory corresponds to what is stated in the attachment, the postal employee certifies the acts with a signature, a seal of the post office.
5. One copy of the act in a certified form is enclosed in a letter, which is sealed. The second copy is sent to the sender.

For the service of compiling a reconciliation and notification of receipt, the post office charges a fee. The amount is small, but if the sender decided to compensate for his expenses, then he can recover them from the person who violated the terms of the transaction. When the addressee picks up the letter, the applicant will receive a notification about it. This will serve as evidence that the other party is aware of the requirements set out in the complaint.

Why send a registered letter with acknowledgment of receipt? Usually, a registered letter with notification is sent when the sender needs to know when the correspondence sent by him will be delivered to the addressee. Consider, how to send registered mail with acknowledgment of receipt and talk about the cost of this service.

A registered letter in a notification implies delivery to the sender of a notification of receipt of the letter sent by him to the addressee. At the same time, you can order the delivery of a notification not only to the sender, but also to any person that the sender indicates when sending the letter.

Who is in charge of sending registered letters with acknowledgment of receipt? You can send a registered letter with notification through the Russian Post office. Where is the nearest branch to you, the easiest way to find it on the Russian Post website, for which you need to enter your address or the postal code of your address, for such a search query you will be given a post office where you can send a letter.

In the search results, you will see the address of the post office, the opening hours of the office and the telephone number for communication. To facilitate the search, a map will be presented on the page, on which post offices are located.

Shipping Details registered letter To send a registered item, it is enough to go directly to the selected post office and contact the postal employee for clarification.

They will definitely help you and take your documents for sending.

An envelope for sending a letter can be purchased immediately before sending, the envelope must be sealed, the address data of the sender and recipient of the letter are recorded on the envelope.

How is the delivery of the sent registered letter with acknowledgment of receipt. Upon arrival of the letter at the post office serving the addressee, he is sent a notice of the arrival of a registered letter at his address. The notice indicates the address of the post office where you can pick up the letter, and its schedule.

When handing the letter to the addressee, he must confirm his identity by presenting his passport and sign for the receipt of correspondence. At the same time, a notification is sent to the sender's address that his letter was delivered to the addressee of such and such a date.

How to send a registered letter with acknowledgment of receipt with an attachment description? If the letter contains several documents, an inventory of all the papers enclosed in the envelope is usually compiled.

In this case, the inventory of the forwarded documentation must be drawn up in two copies.

The first copy is sent along with the letter for the addressee, so that he checks the inventory upon receipt, and the second remains for the sender so that he can prove that these documents were actually sent to the addressee.

The inventory of attached documents must be drawn up in accordance with form No. 107. The Russian post office must have a sample of filling out the inventory of attachments, if you can’t find it, just ask to see it for you.

Registered mail price, how registered mail is calculated The price of registered mail is calculated based on the selected type of mail, the weight of the sealed envelope with the letter and the way it is sent.

Delivery time for registered mail

We figured out the question of how to send a registered letter with a notification of receipt. What about delivery times? Definitely, the distance of departure is of decisive importance for the period during which the letter will be in transit. In one municipal district, the delivery of a letter with a notification takes a maximum of 3 days. Thus, registered letters play their role as official means of correspondence, and notifications can be presented as evidence of the fact of transmission, and the inventory of papers left by the sender shows which documents were delivered.

At least once in a lifetime, each of us is forced to send letters somewhere through the mail, so the question “how to send a registered letter” is asked by both secretaries and ordinary citizens. What is a registered letter and how does it differ from a simple one? Why can't you just drop the letter in the mailbox? What to say in the mail? What to do next? How to track the shipment? Postal educational program in the article.

How is a registered letter different from others?

All important documents, especially if there are any disputes, you need to send registered mail. Simple can easily be lost and no one will answer for it. The registered postal items are monitored by the post office: no one needs trouble.

How to make an envelope template in Word to print envelopes quickly and easily -!

How to send a registered letter

To send a registered letter, you need to come along with it to the post office. If there is no envelope - immediately buy it, fill it out and give it to the operator with the words "Please send it by registered mail". Nothing else is required from the sender, the operator will do the rest. There is no need for a passport.

But it's too early to leave. The operator will weigh the letter right there in front of you. The cost of the item depends on the weight and how the item will be registered: as a letter or as a parcel. If there are a lot of documents in the envelope, then maybe this is a parcel: it all depends on the weight. But there is no particular difference, and a registered letter and a registered parcel follow the same path.

After weighing, you will be told the amount of the shipment, and when calculating, they will give you a receipt. It's better not to throw it away. This is a kind of contract with the mail, confirmation that the letter was sent.

Reading the receipt

In the picture - the usual receipt for sending a letter that I sent registered the other day (the picture is clickable). The receipt shows that my letter was pulled out by weight on a parcel post: there were a lot of documents. The information that is important to the sender is marked:

How to track a letter

There is a service for tracking postal items on

According to the Internet, Russian Post is an "evil corporation". Her creed is chaos. Break everything and lose for your money! One branch - one window. Got in line? Write a will. Yes, just in case. “There are many of you, but I am alone” is the most polite thing you can hear from a postal employee. And why don't they still hang the portrait of the "haml of the month" in a conspicuous place?

But maybe it's not all that bad? Not everything is lost?

Transferring responsibility is easy. But what if we create some of the problems with Russian Post ourselves? What if we just don't know the rules and download non-existent rights?

Calmly! Do not rush to be indignant in the comments: “They don’t know the laws! Stand up for Russian Railways!” Just read to the end. We will tell you how to interact with Russian Post without unnecessary expenses and hassle.

Learning to distinguish a parcel from a parcel

According to federal law No. 176 “On postal communication”, postal items include:

• letters;
• postcards (postcards);
• Money transfers;
• periodicals;
• small packages;
• parcels;
• parcels.

In the 21st century, many of them seem irrelevant. We do not read newspapers, but news agency tapes. We communicate and build business by email. We send money from card to card. But even geeks have to deal with small packages, parcels and parcels. What without them?

small package- international mailing, containing small items. The maximum weight is 2 kg. Does not require special packaging.
Parcel- postage with an attachment in the form of printed publications (books, magazines, newspapers), business papers, manuscripts, photographs. The maximum weight is 2 kg. For parcels consisting exclusively of books - 5 kg.
Package- postage for sending things. Minimum dimensions: 114 x 162 mm or 110 x 220 mm.

All shipments are divided into simple And registered. Simple ones are accepted and delivered without any receipts and signatures. I bought an envelope with a stamp, sent a letter, and the addressee will look in the mailbox and receive it. In the second case, everything is documented: the sender receives a receipt, and the recipient receives a notification.

Registered postal items are:

1. Custom(letters, postcards, parcels, small packages) - delivered against signature, if desired, you can order a notification of delivery.
2. Valuable(letters, parcels, parcels) - when sending, an assessment of the cost of the investment is made, sometimes an inventory is drawn up.
3. With cash on delivery- Shipping fee is charged from the addressee upon receipt.

Why all these details? It’s just that the conditions, terms and cost of shipping depend on the type of shipment.

Pechkin knows his stuff! It's just that, as you understand, current rules You can’t send a poker by parcel post (only written correspondence and documents), and a parcel can weigh less than a kilogram. For example, you decide to send your beloved grandmother a book (500 grams) and a box of chocolates (300 grams) as a gift. Due to the sweet content, the shipment will be considered a parcel: it will be packed in a special plastic bag or cardboard box. And if there was only a book, it would pass for a parcel post.

But sometimes “non-standard” attachments are also issued as a parcel. For example, magnets, cosmetic samples or seeds. This is done when the investment is not heavy and every minute counts.

First class vs EMS

There are the following methods of sending postal items:

1. ground- letters and parcels are delivered by rail, road and other land transport.
2. Avia- air delivery.
3. Combined- part of the way the departure travels on the ground, and part flies.
4. Accelerated- delivery times are reduced by a few days.

In domestic mail, air forwarding is almost never practiced. As a result, shipments take quite a long time. The further, the longer. For example, the passage time simple letter from Ulyanovsk to Moscow - five days. Do you want to go faster? No problem! Choose first class.

First class mail- these are expedited domestic postal items, the delivery time of which is 25-30% lower than usual. In addition, the processing and collection of first class shipments is always a priority, and their delivery is not subject to seasonal restrictions. True, they cost more.

In other words, first class shipments are delivered quickly and anywhere. The main deadlines for their forwarding are in a special table.

But only letters and parcels are sent first class. Not parcels! And here comes the time for exceptions.

Solve the problem. You need to send seeds of rare plants to your forester uncle. But in autumn the road to his taiga village is washed away so that the only available transport is a helicopter. Arrives once a week. Question: how to deliver seeds to uncle without waiting for winter, when the thaw ends? Solution: ask the postal worker to issue the parcel as a first class parcel. Uncle will get the seeds with the first helicopter.

First class should not be confused with EMS delivery.

EMS(Express Mail Service) is a service for express delivery of items. She is engaged in a branch of the Russian Post - the EMS Russian Post service. Domestic express delivery is carried out throughout the country, and international express delivery operates in more than 190 countries around the world.

EMS is door to door delivery. The courier will pick up the parcel directly from your home or office and deliver it to any point. EMS Russian Post has its own transport network, which guarantees safety and makes it possible to insure the shipment against damage or loss. Express shipping is more expensive than expedited shipping.

How to determine the cost

Shipping costs are affected by:

1. Type of departure: letter / parcel / parcel; custom / valuable / simple / cash on delivery.
2. Delivery method: regular or expedited.
3. Value.
4. Distance.

In the case of a registered parcel, the payment is taken only for the weight, the distance does not affect the cost. The cost of a valuable parcel, as well as other valuable items, depends on the distance, weight and the amount of the assessment plus 4%. So, if you valued the parcel at one hundred rubles, then four more rubles will be added to the tariff for distance and weight.

Passport and other documents are sent only by valuable letters (parcels) with a mandatory list of attachments.

Senders often deliberately underestimate the amount of the estimate. If there is no difference, why pay more? But there is still a difference. When a parcel is lost, the sender is compensated for the amount of the assessment, regardless of the real value of the investment. One hundred rubles is one hundred rubles.

Do not swear if the operator calls a different amount: this is not a whim. The calculator does not take into account the regional features of the shipment, the cost of packaging and other additional services (more on them below). It is unlikely that you will be “cheated”: the calculation of the shipping cost is carried out by a computer, where the operator enters all the necessary parameters.

How to send

Step 1. Decide on the type of shipment

Parcel or small package? Custom or Valuable? Regular or expedited shipping?

Dance is worth what you want to send. Be careful: some items are prohibited for shipment by individuals. Here is the list. For example, sending a humidor with Cuban cigars to a friend in a neighboring city is no problem. And the same set for a friend abroad is no longer possible.

Step 2. Making out

Parcels sent across Russia without an inventory of the attachment can be collected at home - put things in a box, shift them with a pimply film. At the post office, they will check everything, glue the parcel with branded tape and put down the details. If you want to make an inventory, then it is better not to worry about packaging at all. It is more convenient to collect the parcel directly at the post office: anyway, the operator will carefully check each attachment and enter it into the inventory.

Sending fragile breaking things, you can additionally secure. Ask the employee to put a “Caution!” label on the package. Then, according to the rules, it must be carefully packed and passed from hand to hand without throwing it away. You will have to pay extra for safety - plus 30%.

It is very important to write the recipient's address correctly. How to fill out the "where / to whom" form, read.

Packing mail, filling out accompanying forms, such as customs, compiling inventories of attachments, writing addresses and written messages - all these are additional services. They are paid separately and are not available in all post offices.

In other words, the operator is not obliged to write the address for you or fill out customs declaration. If you cannot do it yourself, they will help you, but you will have to pay extra.

How to track

You can follow the movement of registered mail items. In the international message, there are track codes for this, in the domestic one - a 14-character identifier.

It is on the check issued in the mail. By entering the identifier in a special form on the site, you can find out where the package is.

You can also track postal items using the Russian Post application. Yes, they have an app!

The application is very convenient. You can at any time find out where the package is located, and if its status changes (“Left sorting center”, “Received by addressee”), the application will beep. You can also find the nearest post office, find out the postcode by address, and even chat with the support team! There is also a "unique" service for residents of Moscow and St. Petersburg. But more on that later.

Russian Post has another service that few people know about. These are SMS notifications about the arrival of a registered postal item or its delivery. To activate this service, you need to fill out an application by mail, indicating your phone number. The cost of one SMS is 10 rubles. You can pay for the service upon receipt of the parcel. A fly in the ointment is a one-time service.

How to receive

Step 1. We receive a notification

If a registered mail arrives in your name and address, you will be notified. A piece of paper with good news - a notice - will be dropped into your mailbox. From it it will become clear what kind of shipment was sent to you, when, from where, and also how much it weighs.

Notices are primary And secondary. The primary is issued, as a rule, the next day after the parcel arrives at the department (let's take this type of shipment as an example). That is, if the parcel arrived on the 1st, then the notice will most likely be issued on the 2nd. This is due to the fact that correspondence usually arrives at the departments after lunch and it takes time to process it.

From the moment the initial notification is issued, the countdown begins, during which the recipient must pick up the parcel. This is five business days. If for some reason you didn’t have enough of them and you didn’t pick up the parcel (you left, fell ill, there was no time), then a secondary notice will be written out in your name. It also happens that a person did not come, because he did not receive the initial notification. After all, it can fall out of the mailbox, it can be stolen, it can go unnoticed, sticking to the wall of the box.

If you come for the package on the day of receipt of the secondary notice or the next morning, then no storage fee will be charged. But if you show up only on the 15th or 22nd, you will have to pay 5 rubles for each day of “downtime”.

Step 2. Go to the post office

The recipient must fill out the reverse side of the notice, indicating their passport details, surname, and putting a number and signature. At the post office you will need to present a notice and a passport.

According to the law, the main document proving the identity of a citizen Russian Federation on the territory of Russia, is a passport (birth certificate). Equal legal force has a temporary identity card of a citizen of the Russian Federation (form No. 2-P). Passport, driver's license, record book, pension certificate and the like are not identity documents.

The postal employee will check the correctness of filling out the notice and the correspondence of the passport data. Then he will bring the parcel, weigh it in front of you (permissible error is 70 grams) and hand it over.

Many mistakenly believe that they can open the package on the spot and, if something is damaged inside, immediately demand compensation for harm. De jure, you can open a parcel at the post office in two cases:

1. Parcel with attachment description. In this case, the operator, with the consent of the client, must open the box and check if all the items are in place.
2. The outer shell is broken. If there are “traces of hacking”, you can ask to open the package. In this case, the head of the post office is invited and a special act is drawn up. If it turns out that something is missing in the package, an investigation begins.

We write a power of attorney

You can receive a registered postal item in person or through a trusted person. But, of course, they won’t just give the parcel to the post office, even if it’s your wife / mother / son, and even if they come with your passport. You need a power of attorney.

The power of attorney must be in writing. Write: “I, such and such, residing there, passport data such and such, trust such and such, residing there, passport data such and such, to receive registered mail coming in my name.”

It is better to write exactly "registered mail". If you specify a parcel, then a small package or letter will no longer be given, and the power of attorney will turn out to be virtually one-time.

The power of attorney must be authenticated. You don't have to go to a notary! You can certify the power of attorney to receive mail at the place of work or study, the place of treatment. It is important that the document is crowned with the main seal of the institution (organization) and endorsed by the signature of the head with a transcript. A power of attorney with a “seal for reference” and a stroke of some accountant will not work.

Will they bring it home?

People who value their time and hate queues can use this paid service Russian Post, like home delivery. There are two options.

1. Delivery of small packages. If the package weighs less than two kilograms, you can call the number indicated in the notice and order delivery. Delivery is made in work time postman at the address indicated on the item. The recipient must present a passport. The cost of the service is 100 rubles.
2. Delivery of parcels by courier. Remember, we said that residents of Moscow and St. Petersburg who use the Russian Post application have a privilege? So, with the help of the application, they can order courier (!) delivery of the parcel. Delivery will be carried out within two days from the date of the application (every day from 9:00 to 20:00). The parcel is handed to the addressee upon presentation of a passport. The cost of the service is 199 rubles.

I will complain!

Lifehacker has already written about what to do, and. Detailed articles - read, do not be lazy. Today we will tell you how to complain about a postal employee if, for example, he was rude to you (oh horror!) Or provided services inappropriately.

Method number 1

Every post office has a book of applications and offers. You can safely roll the slander right there. According to the rules, this book should be checked daily. When a new entry appears, a copy is made and sent to the control and reference service of the Russian Post. The responsible person writes an explanatory note to the application.

Method number 2

Contact the Help Desk directly. Control and reference service Russian Post considers citizens' appeals, provides background information, and searches for postal items. Phone: 8-800-2005-888. Email: [email protected].

A little advice: before writing a complaint, remember that on the other side of the barricades there is a person with a very unenviable salary. But if your rights are really violated, be sure to defend them!

There is a great joke about Russian Post. But not everyone gets it.

Russian Post is more than just an organization. Nobody denies that there are problems. Big problems. But before scolding mail, try to make friends with it. As you can see, the rules there are simple. You will master and be able to save time, money and nerves.

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