I'll give it three - internet 5, support 0. Total - 2.5, round up to 3, so be it, I'm not as greedy as they are. In general, there are almost no problems with the Internet. For the last two or three years, there have been no outages at all, the Internet is fine and everything is fine. BUT! if, God forbid, something happens and you need to contact them directly - this, given their procedures and regulations, is a whole problem. 1. It was a long time ago: One day my Internet went off... It was getting dark... I called and they said they would come during the day of such and such and fix it, if it was their problem, it would be free. I wasn't happy with the date - it was a good idea to fix it during the day on weekdays. Otherwise, working people have a lot of time to wait for their workers on the date specified by them without specifying a specific time. It is unlikely that they will compensate for time off for solving their problem. I said no, they asked when. Fortunately, after 2 weeks I had a vacation, I had to live without the Internet for two weeks and sacrifice one day of vacation and wait for the master. He came and fixed it, the problem was outside the apartment, i.e. their problem. I, rather out of principle, for two weeks without the Internet and one day of vacation, called and demanded money for these two weeks of inaccessibility. He was politely sent, with the words “well, you yourself refused to repair it two weeks ago.” Yes, I refused... On a weekday, in the middle of the week, without specifying a specific time. Holy shit Soviet Mosenergo, they have little competition in the industry. Summary: the problem was THEIR fault, they gave me a time convenient for THEM to solve THEIR jamb, and when I logically refused and delayed the repair for two weeks because of their magical work schedule, they refused to compensate me for these two weeks. I can live without 150 rubles, but actually this is disgusting in our “wonderful” world of the “Ideal Free Market”. 2. Recently, without personal notice, they unilaterally changed the tariff and fee towards, of course, an increase. Marketers serve their homeland! Vivat! I didn’t even need the previous speed, they charged me twice as much and also paid them extra. I didn’t pay and gave a little ultimatum in the style of “would you mind...”. Don’t worry - for now, that’s the point, I looked at other providers and still don’t understand their impudence with tariffs. 3. And they have until the application is reviewed three days! I love their regulations! Three days later they responded, then called me and clarified that I would then switch to a different tariff - cheaper. They promised to connect me last night and... Naturally, they burst out so that life wouldn’t seem like honey to me. If they didn’t connect, I called “we’ll make an application, the decision period is from three hours to THREE DAYS.” Again their jamb is my problem! We're waiting, sir. But what to expect! Maybe it’s easier to go to MGTS? Summary on all of the above points: their stupid regulations, rules of interaction with the consumer of services and oversights DEFINITELY turn their problem into your problem. According to my experience, there are no options! Happiness is if you don’t have to deal with their support. The feeling of communicating with the Soviet bureaucratic, periodically crooked structure of the 1980 model, the eternal “signs are being removed from us by another team” and other excuses, only more polite. Although, it seems like it’s time to wake up, but they still can’t do it, their sleep is, in the process, lethargic... Either become ideal, business-wise, and don’t mess up, or be more flexible in matters of support, especially when you mess up yourself, otherwise it’s already nonsense. It's very unpleasant to be with you. I am holding on to you with all my strength because of my conservatism, but righteous anger is rising more and more from the depths of my soul...

How to connect Internet and TV from QWERTY?

The networks of the Internet provider KVERTI cover a fairly large territory of Moscow and the Moscow region. To clarify the possibility of connection, you need to fill out the above application form. After completing your application, specialists will contact you within a few hours. If your home is connected to KVERTI networks, a technician will come to you within a few days to carry out work and set up the equipment. If your home is not connected, then do not despair, our specialists will select the optimal Internet provider especially for you.

How to set up QWERTY Internet?

Setting up an Internet connection for this provider is quite simple. You need to configure the network and router to automatic receipt all parameters from the provider.

How to configure a router (router) for QWERTY?

Because of huge amount routers on sale, we find it difficult to give a definite answer. The essence comes down to one thing - bringing the settings of your computer and router to a number of parameters under which the equipment will automatically receive IP addresses, DNS servers and some other parameters. You can use some of the instructions given on this page or use our service of connecting and setting up a connection to the networks of the Internet provider KVERTI.

Is QWERTY a good internet provider?

The KVERTI provider is included in the Moscow rating of TOP-5 providers. Like any other company, even the best in terms of service quality, sometimes there are certain problems, but most often the problems are on the side of the subscriber, not the company.

What to do if QWERTY does not work?

The Internet may not work for many reasons: viruses, errors in the operation of equipment or programs, cable breakage, etc. You can find out the reason why the Internet is not working by contacting us for help. Our specialist will come to you, diagnose the equipment, software and network, after which it will configure the operation of your equipment.

Which Wi-Fi router should I choose for a QWERTY provider?

On average, there are about a hundred different Wi-Fi routers. Most of them meet the provider's requirements. Which router to choose from such a huge number? - high-quality and not exactly cheap because, as you know, the stingy pays twice! You can always contact us for help in this matter.

The main problems of the QWERTY provider

The real headaches for clients of this provider are: frequent connection interruptions, problems on the provider's backbone networks, difficulty in reaching technical support operators and the disgusting quality of the equipment offered by default (routers).

Technical support KVERTI subscribers

We provide technical support to KVERTI in the following areas: network diagnostics and configuration and correction of errors in the operation of the Internet connection, programs and equipment. In addition, we provide an almost exhaustive range of IT services that can satisfy the most demanding person.

Basic instructions for setting up Online

• QWERTY Media Center Quick Start Guide (Version 1)
• QWERTY Media Center Quick Start Guide (version 2)
• User's Guide for setting up the remote control for AmiNET (View A)
• User's Guide for setting up the remote control for AmiNET (View B)

• My neighbors decided to save money and still get the service best quality. Who doesn't dream about this? It's their right. It's logical. But... as they say, there were some nuances.

  So, my dear neighbors, on my advice, have been buying Internet for several years now from the Akado company, which, of course, has complaints. Well, where would we be without this? I myself have been their client for 7-8 years and can literally list the shortcomings in their work on my fingers. That is, of course, everything is not ideal, but on the whole it is tolerable and for normal money. Communication is of satisfactory quality, connection does not happen very often. Sometimes for years everything works like clockwork (I use the Internet every day, and therefore I am responsible for my words). From time to time, “bad things” happen in the form of a lack of communication, sometimes for several hours or even days. We won’t look far for examples - in September Akado was in such a fever that no one thought it was enough. At the same time, it was simply impossible to get through to the support service. Either you have to wait on the line indefinitely, then short beeps are heard at any moment, then the multi-line phone is busy right away and that’s it... But I repeat, this happens extremely rarely. And this is not a reason to immediately switch to other providers. After all, where is the confidence that everything will be different there?

  But because of the September problems, my neighbors decided to look for a replacement Internet provider. And they found it, because this matter is not so complicated, since at least once or twice a week calls are usually heard on the phone, during which, vying with each other in praising themselves, all the Internet providers in Moscow are trying to find out whether you use the Internet, and how many people use it , but are you satisfied with the current provider, and look how much he rips you off, but, they say, everything is cheaper and faster with us, etc. And they call the same people over and over again, which raises suspicions about the insanity of the customer acquisition services. And from QWERTY they called me personally 3 times. But it’s not so easy to persuade me, especially since I immediately start asking such questions technical issues, which more than one manager, due to his incompetence, cannot answer. But the neighbors bought it. They were promised a 3-month grace period in payment, and most importantly - high speed Internet connection.

  I don’t know what they were told on the phone, but my neighbors told me the following - we will have Internet 3 times faster and 3 times cheaper than in Akado. Not bad, I think, well, let them connect and we’ll see. But I ask myself, what will happen to them in 3 months? How will all this work sustainably? It seems like QWERTY is a project of the Central Telegraph, i.e. serious company. But on the other hand, for all of them, technical specialists arrive very quickly only when they are connected, and in case of technical problems you can wait for weeks for them (Akado, by the way, has the same song, but... in 7 years I called them only a couple of times, which, you see, is tolerable). Those. you have to try and see what happens.

  And then on the appointed day, 3 clowns come to my neighbors in a painted car. My neighbors invited me to attend. I came up and looked after these comrades, and they immediately began to laugh at Akado’s equipment and cables, saying that all this was already 10 years out of date, and that’s why everything works so slowly for you. But now we will connect this to you, your Internet speed will not be 1500 Kbps, as Akado gives, but as much as 10 Mbps! I started getting hysterical. Why aren’t you confused, I ask? No, they say, 10 megs and that’s it – we are specialists, we are responsible for our words. Well, well, I say, but I myself checked the speed that Akado gives using the speedtest.raketforskning.com service. Measured it 3 times. The result was at least 900 Kbps. I think we'll see what the QWERTY will produce. Naturally, I don’t even count on 10 megs, because it’s all complete nonsense. At the same time, my explanation to the clowns is that the connection speed is local network You can’t sell it to clients, like the speed of the Internet channel, it didn’t work - they laughed at me and that’s it. I showed them this service for determining the speed of downloading from the network, showed them the speed of Akado. They nod their heads, saying, that’s how slow it is. Now in a couple of minutes everything will be flying.

  But everything didn’t fly not only after a couple of minutes, but even after a day. Since they were unable to connect to the Internet right away, and then they blamed everything on their own employees in the office, complained that they had a lot of work and small salaries, and then quickly ran away. But their cheerfulness naturally diminished towards the end of the work. Apparently that’s why they left a cloud of garbage in the corridor, threw a cable on the client’s apartment on the floor, and, moreover, it was so short that you couldn’t even lay it along the baseboard. In addition, the latch on the jack was broken (this, by the way, is the worst thing in terms of stability of operation), they did not replace it and evaporated.

  My neighbors spent a day on the phone, communicating with the new provider and... lo and behold! The Internet appeared only in the evening of the next day.

  At the same time, the speed measured through the service speedtest.raketforskning.com was not 6000 Kbps declared on the QWERTY website (where is the magic 10 Mbps that the installations repeated like a spell), but only 300 Kbps c (took a maximum of three measurements). Those. As a result, the neighbors received Internet one and a half times cheaper than Akado, but 3 times slower. Plus destruction in the apartment and a day of hemorrhoids on the phone. And this is only at the beginning of use. What will happen next?

  I'll stay with Akado for now. I think that the neighbors will soon return to them.

  Since the beginning of 2019, they began to issue false invoices for the provision of Internet access services via ADSL with penalties for non-payment. In fact, the service is not provided. For example, I signed an agreement 15 years ago with Central Telegraph OJSC. Since then I have already changed a couple of providers. The company itself, OJSC Central Telegraph QWERTY, was acquired in 2017. A massive phenomenon. As far as I understand from communication with technical support, invoices are issued to all clients of Central Telegraph OJSC who have ever...
  
  The Internet was turned off all the time and I spent whole weeks without Internet. And I paid the money in advance. As soon as another provider appeared, she immediately left the querti. I do not recommend using the services of this provider. Just one hassle.
  
  In November I encountered such disgusting service that for a long time I could not believe that this really happened. As a result of some external accident, I was left without the Internet, and do you know how much time passed after I called the support service and registered a repair request? A WEEK AND A HALF. I called technical support every day, at the end of this week and a half - 5-6 times a day, and every day they answered me: “Your application has been accepted, wait for a call from the installers.” And the installers didn't call back...
  
  On Friday the connection was lost, on Saturday I contacted support and called a technician on Tuesday from 12 to 15, agreeing to pay for the work if the problem was not the fault of QWERTY. Nobody came or called. At 15.24 I called technical support - they said that the technician allegedly checked the connection to the apartment and left - and with that the request was closed. They can only create a new request, they cannot do anything today, there is no technical possibility to connect with management, the claims department considers claims for 3 days. L/s 1332932768.
  
  They do not return 3,000 rubles after termination of the contract. On February 8, I terminated the contract and wrote for a refund, I had copies of the documents in hand, they said wait for 2 weeks. Today is February 28, there is no money, I’m calling. There is a “parrot duty service” - I can’t help you, you need to come again and write a statement saying that the money has not been received. I call other phones, they ask for the contract number, they leave on the call, they come back, but to no avail, the contract is terminated, has the money been sent...
  
  8720628071 user of your office since 2010. I use the Internet 6 months a year (summer at the dacha). Starting from November this year. d. The quality of the Internet leaves much to be desired. After my calls, the quality improves, but not for long. I asked to send a specialist, since I myself was not able to understand this technique. A “specialist” arrived, sat at the computer for half an hour, tinkered with my router with a ballpoint pen, charged me 2,800 rubles, the Internet worked for 2 days and then stopped again. Just today...
  
  On 12/06/16 I paid RUB 3,786 for the KVERTI promotion for the year. On 12/07/16 I went to the site again and registered my participation in the action (this was necessary). And on 08/18/17 my Internet was turned off - it turns out I’m on some “regular” tariff for 490 rubles/month and I’ve already run out of money. It is impossible to prove anything to them. I already had GPON from MGTS, but to connect to the router via cable you need to call a specialist from MGTS, which takes 2 days. I asked these bastards to connect me for a few days (at least 7 days) until they connect me...
  
  Problems arise with them from time to time. The Internet speed has decreased, we called technical support. We tested it - they said the reason was in the router and we can send a technician who will re-flash the router. Departure 900 rub. The foreman arrived, laughed and said that they don’t do this and left. Where the hell is my 900 rubles now? Did you just give it away? A company of deceivers.
  
  Technical support does not work, they can only take money from you and not answer for anything, do not contact them!
  
  I ordered a tanker set. a watch, a wallet and a pendant were supposed to arrive. They sent me a pendant and a watch that were not the ones I ordered. There was no wallet in the box at all. How to decide? Court? Prosecutor's office?
  
  Hello! A year and a half ago we connected qwerty internet. It worked for a year without problems or failures. But six months ago it became terrible. Frequent network interruptions during the day, and in the evening online games wild delays and that’s how it is at the moment, the 3rd day without the Internet is not the first time. Very sad (Contract number: 4329177819.

  2016-01-11

  
  
  Over 12 years of work (from 2 to 10 hours a day) I have not found any shortcomings. I have been using cable QWERTY since 2002, I have not made any complaints over the years, I work almost every day for 2-10 hours. Shutdown only in case of an emergency, which happens no more than twice a year. The funny thing is that if there is an accident on Saturday or Sunday, the answering machine says: “The time for eliminating the accident is Monday, 17 hours, 13 minutes, 40 seconds.” Apparently, repairmen rest on weekends! The most important advantage: when...
  
  I have been using the services of this provider for a long time (more than 7 years). Quite satisfied with the quality of the services provided. Technical support usually responds quickly and competently; if the employee you come across does not know the answer, they switch to another. Sometimes accidents/scheduled work happen (no more than once every three to four months), then it’s hard to get through to technical support, but they also fix problems quickly. The speed is as advertised, usually even a little higher. For those who have wi-fi, the speed is really...
  
  When I rented the apartment where I now live, Kverti was already connected there. I was frankly too lazy to change anything, so I left it as is and never regretted it one bit. I received relatively cheap and stable Internet with convenient payment methods and a whole range of additional services.
  
  On qwerty for more than 5 years. The speed is fine. In the evenings everything is stable. Rarely occurring problems are resolved promptly. Mitino area!
  
  My sister and I live in different areas. She's on Kverti - I'm on MTS. I struggle with the Internet, there are always problems - she is very happy, there are practically no interruptions. I want to go to Kverti, but I can’t - we don’t have it in our area. It's time for them to expand.

  2013-10-24

  
  
  In our house, everyone from the little brother to the ancient grandfather climbs there. Everyone goes about their own business and everyone freaks out, if there is any problem, they get nervous. But since we connected to Kverti three months ago, the house has become much quieter - the Internet works without jambs, the speed is excellent.
  1. If connecting via additional equipment (switch or router), if possible, connect the PC directly to the main cable.
  2. Disable antiviruses, torrent clients, download managers and other programs that may be blocking Internet access or are currently using Internet access.
  3. Measure your speed:
  4. If the speed does not match your tariff plan, you need to open the command line (see procedure below) and run the command: ping 10.199.199.199 -n 100.
  5. After executing this command, you need to print screen of this window and save it.
  6. On the command line write pathping "resource" (for example: pathping ya.ru) and wait for the command to complete (about 2-3 minutes).
  7. Also print screen of this window and save it.
  8. Send us the results of these actions to email or in form feedback from personal account.
  9. If our recommendations did not help you, or you have any questions, contact technical support at: 8(495)500-00-45.

  ATTENTION!All actions are performed by the "Administrator" user or another with a sufficient level of authority.

  Running the command line on Windows 8/10

  Running the command line on Windows 7

  

  Running the command line on Windows Vista

  Running the command line on Windows XP

  
  

  Diagnose speed issues and connection dropouts (Mac OS X)

  
  

  Procedure

  If connecting through additional equipment (switch or router), if possible, connect the Mac directly to the main cable.

  Disable torrent clients, download managers, and other programs that may be blocking Internet access or are currently using Internet access.

  Measure your speed by going to speedtest.net (if flash is not installed on the system, then go to beta.speedtest.net)

  If the speed does not match your tariff plan, you need to open the Ping tab in the Network Utility (see about the “Network Utility” program below) and run the command: ping 10.199.199.199 -n 100.

  After executing this command, you need to take a screenshot of this window (cmd+shift+4) and save it on your desktop for convenience.

  In the Network Utility, select the "traceroute" tab and enter the address of any resource in the field (for example: ya.ru). Wait for the command to complete.

  Also take a screenshot of this window and save it to your desktop.

  Send us the results of these actions by email or in the feedback form from your personal account, attaching the screenshots you took to the message.

  About the Network Utility program

  
  

  Network Utility is included with your Mac. It provides information and tools for networking. "Network Utility" shows information about each network connections, including the interface's hardware address, its assigned IP address, its speed and status, the number of data packets sent and received, and the number of transmission errors and connection conflicts.

  The following tools are also included in Network Utility.

  Netstat: Check your computer's routing tables by viewing a detailed summary of the types of packets sent and received using common network protocols.

  Ping: Tests the connection between your computer and a computer or other device at a specified network address.

  Lookup: View information provided by the DNS (Domain Name System) server.

  Traceroute: Tracing the path of a message across a network from computer to computer.

  Whois: obtaining information from the whois server about the ownership of the specified domain name.

  Finger: Uses the Finger protocol to retrieve user information based on the specified username and domain address.

  Port Scan: Scan open TCP ports based on a specified Internet or IP address.

  
  
  

  You can find Network Utility on your Mac using Spotlight by pressing Command-Spacebar in any program, or by clicking the search icon in the menu bar

  
  

  Start typing “Network Utility”. If for some reason Spotlight did not find the program, try to find it yourself:

  On OS X Mavericks and later, Network Utility is located in /System/Libraries/CoreServices/Applications.

  In OS X Mountain Lion, Lion, and Snow Leopard, Network Utility is located in the Utilities subfolder of the Applications folder.

  For getting additional information Open Network Utility and select Help > Network Utility Help from the menu bar.