Below are answers to typical questions regarding the provision of information about state (municipal) services to the State Automated System “Management”:

1. What access rights to GAS “Management” must be assigned to the user to transmit information about state (municipal) services in the “1-GU” and “1-MU” forms?

To transmit reports in the form “1-GU” and “1-MU”, the user of the GAS “Management” must be assigned the “Specialist” authority.
The request for access authority is carried out in accordance with Appendix E "" GAS "Management".

1. Where in the closed part of GAS "Management" you can find input forms for transmission information about state (municipal) services in forms “1-GU” and “1-MU”?

A user who has access permission with the “Specialist” role must click on the “Information Services” button. At the end of the list of information services, you must select “Monitoring of state (municipal) services.”

1. When entering the GMU monitoring, an error occurred when searching for the OGRN of the user's authority in the Federal State University database. How can I fix this error?

Initially, it is recommended to refresh the page by holding down the Ctrl+F5 buttons at the same time. If the error remains, then you need to check the presence of the correct OGRN of the authority in the federal register database public services(FRGU). To do this, it is recommended to contact the authorized government body of the constituent entity of the Russian Federation responsible for the formation and maintenance of the regional State Administration, as well as sending this information to the Federal State Administration. If there is no information about the responsible authority, it is recommended to contact the support service of the regional or federal RSU.

If the OGRN of the government authority is missing or is indicated incorrectly in the consolidated register of the Federal State University, then it is necessary to correct the relevant information. Data is updated in SASU from the Federal State University once a day. Therefore, after the adjusted entry of the organization is checked and agreed upon, as a result, in the consolidated register of the Federal State University it will receive the status " Published", after 1 day it is necessary to re-check access to the “Monitoring of state (municipal) services” in the closed part of the State Autonomous Institution.

If after 2 days the error remains, it is recommended to contact the State Autonomous Inspectorate support service regarding this problem. When applying, it is recommended to indicate the full name, OGRN and identifier of the organization in the Federal State University, and you must also send a screenshot of the error when entering the “Monitoring of state (municipal) services”. The appeal must indicate how much time has passed since the organization’s record in the Federal State University was edited.

1. When entering the GMU monitoring, a message appeared stating that the user’s authority is not responsible for the provision of state (municipal) services. How can I fix this error?

Initially, it is recommended to refresh the page by holding down the Ctrl+F5 buttons at the same time. If the error remains, then it is necessary to check the availability of registered services provided by the authority in the Federal State University database. To do this, it is recommended to contact the authorized government body of the constituent entity of the Russian Federation responsible for the formation and maintenance of the regional State Administration, as well as sending this information to the Federal State Administration. If there is no information about the responsible authority, it is recommended to contact the support service of the regional or federal RSU.

If the government authority does not have records of state (municipal) services in the Federal State University, then it is necessary to correct the relevant information. Data is updated in the State Autonomous University of Ukraine from the consolidated register in the Federal State University once a day. Therefore, after the adjusted records of the organization’s services are checked and agreed upon, as a result, in the consolidated register of the Federal State University they will receive the status " Published", after 1 day it is necessary to re-check whether the records of the state (municipal) services provided by the relevant authority have appeared in the “Monitoring of state (municipal) services” in the closed part of the State Administration of Ukraine.

If after 2 days the error remains, it is recommended to contact the State Autonomous Inspectorate support service regarding this problem. When applying, it is recommended to indicate the full name and OGRN of the authority, identifiers necessary services to the Federal State University, and you must also send a screenshot of the error when entering “Monitoring of state (municipal) services.” The appeal must indicate how much time has passed since the relevant records of services provided by the authority were uploaded to the Federal State University.

1. Who should fill out information about state (municipal) services in the State Automated System “Management”?

Information about the state (municipal) service is filled out by the organization (federal executive authority, regional executive authority, local self-government body) responsible for providing the service, according to information published on the Federal State Administration.
Information about the state (municipal) service for which the state (municipal) institution is responsible is provided by a higher organization (federal executive authority, regional executive authority, local self-government body).
If the organization responsible for providing the service does not have the technical ability to work with GAS "Management", then its superior organization enters information about state (municipal) services for it.

1. When entering the GMU monitoring, a message appeared stating that an error occurred when searching for the user’s organization, or that the authority had been identified, but a blank page was displayed. How can I fix it?

If such an error occurs, it is recommended to refresh the page by simultaneously pressing the Ctrl+F5 buttons. If the error remains, then you need to check the presence of an authority record in the Federal State University database. To do this, it is recommended to contact the authorized government body of the constituent entity of the Russian Federation responsible for the formation and maintenance of the regional State Administration, as well as sending this information to the Federal State Administration.
If the data is entered correctly in the Federal State University, it is recommended to contact the service technical support SASU on this issue. When applying, it is recommended to indicate the full name, OGRN and identifier of the organization in the Federal State University, and you must also send a screenshot of the error when entering the “Monitoring of state (municipal) services”. The appeal must indicate how long it took to last edit the record of the authority in the Federal State University.

1. When you enter GiMU monitoring, only monitoring filters are displayed. In this case, no more information is displayed under the filters. How to fix this problem?

Most probable cause This problem is the use of Internet Explorer version 8 to work with GAS “Management”. In this case, it is recommended that you familiarize yourself with the requirements for the browsers used to work with GAS "Management", which are given according to.

1. Our government body is responsible for the formation and maintenance of the regional register of public services (RRGU), as well as for sending RRGU information to the federal RGU. How can I access the forms for entering the entire list of organizations in the region in the monitoring of State Medical University in the closed part of the State Automated System “Management”?

It is necessary to send information containing the full name of the authority, its OGRN and legal acts or a link to the legal acts, in accordance with which the corresponding powers are assigned to this authority, to the email address of the technical or methodological support service of the State Autonomous University of Ukraine. The appeal must indicate that this authority must be provided with full access to the “Monitoring of state (municipal) services” in the closed part of the State Administration of Ukraine. At the same time, users from this authority still need to be given an access authority with the “Specialist” role in the authority’s profile in the Unified Identification and Automation System.

1. Why are there no lines in sections 1 and 4 in the forms for entering reports for the reporting quarter in the “Monitoring of state (municipal) services” in the closed part of the GAS “Management”?

In accordance with Rosstat Order No. 217, data on sections 1 and 4 of reporting forms 1-GU and 1-MU are provided only in the annual report. In quarterly reports, it is necessary to transmit data only for sections 2 and 3.

1. In the monitoring of State Medical Services, the authority displays an incomplete list of services provided. How can I fix this problem?

It is necessary to check the correctness of the list of registered services provided by the authority in the FRGU database. To do this, it is recommended to contact the authorized government body of the constituent entity of the Russian Federation responsible for the formation and maintenance of the regional State Administration, as well as sending this information to the Federal State Administration. If there is no information about the responsible authority, it is recommended to contact the support service of the regional or federal RSU.

If the government authority does not have records of some state (municipal) services in the Federal State Register, then it is necessary to correct the relevant information in the Federal State Property Statement. Data is updated in the State Autonomous University of Ukraine from the consolidated register in the Federal State University once a day. Therefore, after the adjusted records of the organization’s services are checked and agreed upon, as a result, in the consolidated register of the Federal State University they will receive the status " Published", after 1 day it is necessary to re-check the compliance of the list of services provided by the authority, which are displayed in the State Autonomous Institution, with the list of registered services provided by the authority from the Federal State University.

If after 2 days the list has not changed, it is recommended to contact the SASU technical support service about this problem. When applying, it is recommended to indicate the full name, OGRN and identifier of the organization in the Federal State University. It is also necessary to indicate the identifiers of services in the Federal State University, which are not displayed by the authority in the list in the State Autonomous University of Ukraine. The appeal must indicate how much time has passed since the change in the relevant records of services provided by the authority in the Federal State University.

1. In the government's monitoring of public health services, the list contains services that are no longer provided. How can I fix this problem?

If such a problem occurs, it is recommended to refresh the page by simultaneously pressing the Ctrl+F5 buttons. If the problem persists, then it is necessary to check the correctness of the list of registered services provided by the authority in the Federal State University database. To do this, it is recommended to contact the authorized government body of the constituent entity of the Russian Federation responsible for the formation and maintenance of the regional State Administration, as well as sending this information to the Federal State Administration. If there is no information about the responsible authority, it is recommended to contact the support service of the regional or federal RSU.

If in the Federal State Register the authority has records of state (municipal) services that are no longer provided by this authority, then it is necessary to correct the relevant information in the Federal State Property. Data is updated in the State Autonomous University of Ukraine from the consolidated register in the Federal State University once a day. Therefore, after the adjusted records of the organization’s services are checked and agreed upon, as a result, in the consolidated register of the Federal State University they will change their status from " Published"on status" Deleted", after 1 day it is necessary to re-check the compliance of the list of services that are displayed by the authority in the State Autonomous University of Ukraine with the list of registered services provided by the authority from the Federal State University.

If after 2 days the list has not changed, it is recommended to contact the SASU technical support service about this problem. When applying, it is recommended to indicate the full name, OGRN and identifier of the organization in the Federal State University. It is also necessary to indicate the identifiers of services in the Federal State University, which are displayed in the list in the State Autonomous University of Ukraine, despite the fact that in the consolidated register of the Federal State University they have the status “Deleted”. The appeal must indicate how much time has passed since the change in the relevant records of services provided by the authority in the Federal State University.

1. In the GMU monitoring, the list of organizations contains records of organizations that have not been deleted from the RGU. How can I fix this problem?

If such a problem occurs, it is recommended to refresh the page by simultaneously pressing the Ctrl+F5 buttons. If the problem persists, then it is necessary to check the correctness of the list of organizations in the Federal State University database. To do this, it is recommended to contact the authorized government body of the constituent entity of the Russian Federation responsible for the formation and maintenance of the regional State Administration, as well as sending this information to the Federal State Administration. If there is no information about the responsible authority, it is recommended to contact the support service of the regional or federal RSU.

In the Federal State University, the organization’s status must indicate “Deleted.” If the status indicates something else, then you need to correct the corresponding organization record in the Federal State University and wait until the status of the organization record changes to “Deleted”. In addition, services registered in the Federal State University for this organization must also have the status "Deleted". Data is updated in the State Autonomous University of Ukraine from the consolidated register in the Federal State University once a day. Therefore, after the changes in the consolidated register of the Federal State University are checked and agreed upon, as a result of which the organization’s record will change its status to “ Deleted", after 1 day it is necessary to re-check the compliance of the list of organizations in the State Autonomous University of Ukraine with the list of organizations in the Federal State University that have the status "Published".

If after 2 days the list has not changed, it is recommended to contact the SASU technical support service about this problem. When applying, it is recommended to indicate full names, OGRN and identifiers in the Federal State University of Ukraine of organizations that in the Federal State University have the status “Deleted”, but are displayed in the State Autonomous University of Ukraine. The appeal must indicate how much time has passed since the corresponding records of organizations in the Federal State University were changed.

1. For what period is it necessary to provide information on forms 1-GU and 1-MU (urgent, quarterly) for the 3rd quarter of 2015: only for the months of the 3rd quarter of 2015 or on a cumulative basis from January 2015 to September 2015?

According to forms 1-GU and 1-MU (urgent, quarterly) for the 3rd quarter of 2015, it is necessary to provide information only for the period from July to September 2015 inclusive.

1. Is it possible to put a dash in the GMU monitoring entry forms?

According to Rosstat Order No. 217 dated May 6, 2015 (as amended by Rosstat Order No. 342 dated July 23, 2015), in forms 1-GU and 1-MU (urgent, quarterly), dashes are placed only in lines 1-11 of section 1, as well as in lines 46-56 of section 4. All other indicators (i.e. lines of sections 2 and 3) in quarterly forms must be filled out; dashes are not allowed in these sections.

1. In the GMU monitoring input forms, you can only specify integer values. Why can't I put decimal places?

According to Rosstat Order No. 217 dated 05/06/2015 (as amended by Rosstat Order No. 342 dated 07/23/2015), in forms 1-GU and 1-MU all indicators must be filled in in whole numbers without a decimal place.

1. In what units of measurement (day, hour, minute) should the value be indicated in line 40 of the State Medical University monitoring input forms?

According to Rosstat Order No. 217 dated 05/06/2015 (as amended by Rosstat Order No. 342 dated 07/23/2015), in forms 1-GU and 1-MU, line 40 indicates the average quantity hours provision of public services. In this case, the value in line 40 is calculated as a weighted average value from the general array of information for the line and greater than or equal to the value of line 41. If the actual period for providing a public service, established by administrative regulations, is calculated in days, when filling out the indicator value a day must be considered 24 hours. If the actual period for providing a public service, established by administrative regulations, is calculated in minutes, it must be taken into account that an hour is 60 minutes; Thus, the value of the indicator when filling out must be divided by 60.

Documentation

A full description of the possibilities of interaction with the IAS MKSU can be downloaded from this link..

Updating the form

Form for regular services: http://dev.site/hershel/current-form/direct

Form for electronic services: http://dev.site/hershel/current-form/electronic

Reception of events

The service is used to register in the IAS MKSU the facts of citizens’ appeals to territorial bodies authorities in order to obtain public services. The response of the web service when providing a valid message will be the identifier of the event package in the IAS MKGU.

Method: POST
Content type: application/xml
URL: https://site/hershel/events

Example XML request

0.0.0 +79160000000 test@site --- --- --- 79000000000 2012-04-04 14:14:06 +79160000000 test@site --- --- --- 79000000000 2012-04-04 14:14:06

Acceptance of assessments

The service is designed for batch transfer of grades to the MKSU IAS. The service supports two usage scenarios: receiving ratings for an already registered event in the MKSU Information System and receiving ratings along with a new event.

Method: POST
Content type: application/xml
URL: https://site/hershel/rates

Example XML request

0.0.2 1

SMEV services

Documentation

All information about the operation of IAS MKGU services operating through SMEV is posted on the portal of state services, more details:

Survey form update service

SID0003947

Reception of data on the provision of public services

Link to service documentation on tech. SMEV portal: SID0003944

Service for receiving assessments

Link to service documentation on tech. SMEV portal: SID0003954

Service for checking package status in IAS MKSU

Link to service documentation on tech. SMEV portal: SID0003952

Service for issuing short (“folk”) names of government services

Link to service documentation on tech. SMEV portal:

In 2011, Decree of the Government of the Russian Federation No. 861 was approved on the creation of a single resource “Federal Register of State and Municipal Services (functions)”. FRGU was created to control the provision of services to the population by the administration, the Ministry of Internal Affairs, educational and medical institutions, extra-budgetary funds and other departments.

List sections

Summary Information system consists of four sections:

• federal services;
• services of constituent entities of the Russian Federation;
• municipal services;
• reference materials.

The list is regulated by legislative and other regulatory legal acts (LLA), including administrative regulations of local authorities.

Each section contains information about the activities of the relevant departments. The reference block contains information about the location of the organization providing assistance to citizens.

To maintain the Federal Register of State and Municipal Services, the Government of the Russian Federation has appointed an authorized representative to fill out the information register. The placement and updating of data is carried out by responsible employees of the department.

To provide citizens with access to the functions of various departments, regional lists and web portals of the city are being created.

Services

The FRGU must contain the following information about the service provided:

• name of the body;
• legal act;
• method of delivery;
• term of provision;
• applicant's documents;
• intradepartmental and interdepartmental procedures.

The register was created to solve the following problems:

• reduction of government regulation;
• improving the quality of government services;
• increasing the efficiency of administrations;
• information openness for citizens.

Thanks to the creation of the Federal State University, unified requirements for the structure and content of legal acts emerged, regulating the procedure for the exercise of powers by the authorities.

Reference: The main goal of creating the Federal State University was to transfer state and municipal services into electronic form.

Who has access rights

Login to the web portal information society Not everyone can do it. Access is available only to registered users who are responsible for entering information into the Federal State University and have electronic digital key, received in a certain order.

To provide assistance to citizens, a portal www.gosuslugi.ru has been created, which is directly linked to the Federal List.

Regional registry

Administrative bodies of constituent entities of the Russian Federation can create regional registers of state and municipal services, as well as local web portals of state services. In each area assigned structural units, responsible for compiling the list. Information published in the Russian State University is checked by an authorized representative for compliance with legal regulations. It also undergoes automatic formal logical reconciliation within one day. If violations are detected, the data is sent for revision.

Such RGUs contain information about the services provided by local governments. The composition and placement procedure are regulated by the Government of the Russian Federation. Administrative regulations adopted at regional level, must be published on the official website of the region.

Principles of interaction when exchanging information

To ensure the functionality of the portal, the Government of the Russian Federation appoints from among the federal government bodies:

• operator of the joint registry;
• person responsible for maintaining the reference resource;
• authorized organization in the field of digital signature.

Each structure is endowed with certain functions. Operator:

• posts information;
• provides round-the-clock, uninterrupted access for citizens;
• is a member of the commission for the development of methodological recommendations;
• protects information from unauthorized access.

The agency responsible for maintaining information portal, provides:

• checking the entered data;
• development of methodological recommendations;
• monitoring and analysis of government functions.

The organization responsible for issuing digital signature certificates generates and publishes on State Services the names and addresses of certification centers, which citizens can contact to obtain a digital signature key.

Important to know: Recipients of assistance from municipal authorities are individuals and legal entities.

What is transferred to “Government services”

After a function is entered into the Federal or regional register, it must be transferred to the public services portal within three days. The following information is posted on “State Services”:

• registry number;
• Name;
• executive authority;
• category of applicants;
• Required documents;
• information about remuneration;
• term of provision;
• result;
• reasons for refusal;
• place of provision;
• application forms;
• contacts.

In addition, the procedure for pre-trial challenging the actions of officials is prescribed for each function.

In addition to the information from the consolidated list, the operator has the right to publish on the Internet resource www.gosuslugi.ru reference information determined by the Ministry of Communications and mass communications RF.

Additionally