This is a popular direction of both education and development of the country. Many people think about what kind of education to get for successful work in this area. Understanding this issue is not as difficult as it seems. In fact, it is enough to know just a few features of training. But choosing a place to receive an appropriate education is more difficult. There are a lot of various institutions that allow you to work in the hotel and restaurant business after graduation. And an ignorant person can simply get confused in the choice.

What is the work

So, the first step is to understand what a citizen who decides to work in a direction called "hotel and restaurant business" has to do. It is not entirely clear what needs to be done in this or that case.

The thing is that upon graduation from a particular institution, a person will become a restaurateur. Or, as he is also called, the manager of the hotel and restaurant business. The tasks of such an employee are varied.

Among the main occupations are:

• quality control of work;
• management of hotels or restaurants;
• organizing the supply of items necessary for the functioning of the business;
• marketing planning.

In other words, such a manager is a universal worker in the hotel and restaurant business. Most often found as an administrator in a particular institution.

Ways of learning

Did the definition scare you away? Then you should think about training. Where can one master such an activity as a hotel and restaurant business? Where should a person go to get the appropriate education? There are a lot of options. Everyone chooses one or another institution to build their career and get an education in the hotel and restaurant industry.

If we briefly list all possible places of study, we can single out the following organizations:

• universities in Russia and outside the country;
• colleges;
• organizations offering retraining;
• private training companies.

Each training option has its own characteristics. They will be discussed further. What to pay attention to in this or that case? How to become a restaurateur without any problems?

Retraining

Perhaps we should start with the least common scenario. It's about retraining courses. They are usually organized either by the employer or by specialized labor exchanges.

The training period is on average 2-3 months. No entrance examinations are required. Upon graduation, a citizen receives a certificate of retraining as a restaurateur. From now on, he will be able to work in the hotel and restaurant business.

Private centers

The next training option is to contact private training centers. This good way additional education, as well as self-development. With the help of specialized courses, you can easily master the hotel and restaurant business. It is recommended to inquire about the programs offered by certain private educational institutions.

They usually study for about a year. In rare cases, the training is several months or years. After listening to lectures, it is usually required to pass a final test, pass an exam. And after that, a person is issued a certificate stating that he is now considered a restaurateur. The document usually lists acquired skills.

Interested in the hotel and restaurant business? What subjects will I have to take to study in private centers? None. And it pleases. Entrance tests in private educational centers missing. It's enough just to pay for your education.

Universities

A more serious approach is to study in the universities of the country. Modern universities offer several options for mastering the specialty of a restaurateur. You can study at a university on the basis of secondary vocational education or get a higher education. In the first case, education will be received. It is not highly valued by employers. In the second, the graduate will receive a diploma of higher education. It is he who attracts many employers. Although, as practice shows, the hotel and restaurant business allows you to successfully build a career with a diploma of secondary specialized education.

Depending on the chosen type of education, you will have to stay as a student either 2 years, or 3, or 4. In the first two cases, we are talking about secondary specialized education based on grade 9 or 11, respectively. Higher mastered 4 years.

A distinctive feature of education in universities and colleges is the presence of entrance examinations. To be admitted as a student, you will need to pass some exams. About them a little later. First, you should find out where exactly in Russia you can go to study as a restaurateur.

Universities for education

There are a lot of higher educational institutions in Russia. Where are they trained in the direction of "hotel and restaurant business"? Universities in Russia that offer to become restaurateurs include the following:

• Plekhanov University;
• RSUH;
• MGI named after Sechenov;
• Russian State University of Tourism and Service (Moscow).

This is not all educational institutions. In almost every humanitarian university, you can become a restaurateur. Only the above places, as students say, are best taught in the chosen direction.

College

Interested in the hotel and restaurant business? College is the most common option for getting an appropriate education to start a career. Usually, admission to specialized schools is considered after the 9th or after the 11th grade.

Depending on the chosen institution, entrance tests either present or absent. Where exactly do you go to study? You can choose a liberal arts college. And there to see if there is a direction of interest to the applicant. As already mentioned, after grade 9 they study for 2 years, after 11 - 3.

Where specifically to go? You can pay attention to:

• management and hotel and restaurant business;
• College of Small Business #48;
• food college in Moscow;
• Krasnodar Trade and Economic College.

All this is just the beginning. The list can be very long. Interested in the hotel and restaurant business? College in St. Petersburg on the embankment 154a is considered the most successful choice among the residents of St. Petersburg.

Tests

What's next? Now it is important to understand what tests will have to pass. As already mentioned, technical schools are sometimes accepted simply by application. All you have to do is show your high school diploma, ID card and application for enrollment.

And if the university will master the hotel and restaurant business, what to take? The required exams include:

• Russian language;
• mathematics.

Both subjects must be passed at the basic level. But on the profile you will have to take social studies. In some cases, they may also request the USE or GIA for English language. These are all the exams that you have to pass. And then it will not be difficult to enter a hotel and restaurant business college or university.

What is a Hospitality Specialist? The same manager, administrator. In general, he has the same responsibilities as managers in restaurants or large shopping centers.

Demand

Payability

Competition

entry barrier

prospects

Story

The first mention of hotels was found in manuscripts dated 1700 BC: the famous code of laws of the Babylonian king Hammurabi instructs tavern owners to inform on their guests. Functions service personnel in ancient hotels, the owners of these establishments and their families took over. The more prosperous could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all countries of the world, slaves and families of owners of inns, taverns, taverns, etc. worked in the hotel service. Sometimes, in leadership positions (in modern terms, "managers"), hired managers worked. After civilization began to abandon explicit slave labor, the hotel staff was filled with hired workers from among the most needy segments of the population. Today, work in hotels of large cities, among the same lower strata, is even considered prestigious.

Description, pros and cons

The hotel staff is engaged in full service of the functioning of the hotel - cleaning the rooms and other premises, taking orders and delivering food, shopping, assistance with unloading / loading luggage, cooking, cleaning clothes and much more. The hotel service specialist controls the work of the staff, gives valuable instructions, monitors compliance with internal rules and sanitary and hygienic standards, listens especially dissatisfied customers(if there are, God forbid, there is), solves the problems that have arisen for them, if this is within the scope of his competence. Also, the specialist conducts conversations with newcomers, instructs them, selects the candidates he likes the most. In addition, a specialist manager monitors the general mood in the team, resolves internal conflicts, gives advice, develops ways to optimize labor, improve conditions and productivity. staff work.

1. Leading position. Experience in management, later, can be useful in any other job, in any business area.
2. Good salary. Tips for hotel service specialists are not often received, but the salary is many times higher than that of maids and doormen.
3. Perspective. A hotel service specialist is a very good start for a career. A year or two of successful work and you are guaranteed a promotion.

1. Nervous work. The hotel is a big organism, each member of the staff is human and tends to make mistakes or give free rein to emotions. In addition, boors, brawlers and drunkards are often found among the guests. Dealing with their antics and resolving possible conflicts, controlling order - all this takes a lot of effort.
2. Often irregular working hours. Often there are no days off. Even when you are on vacation, at one in the morning, a frightened novice doorman on duty who does not know what lies where and how to act in this situation can call you. In order to prevent aggravation of problems, you, "reluctantly", will have to consult him over the phone.

Education

Abroad, for example in Poland, there are even academies of hotel business (WSHiG). There are also educational institutions in the Russian Federation where you can learn this profession. The specialty can be called "Hotel business management", or "Hotel service". You can get it both in trade universities and in specialized colleges, such as the Tyumen College of Economics, Management and Law.

Examples of universities:

1. RGTEU;
2. RSUH;

Specialist Responsibilities

1. Organize customer service with maximum efficiency.
2. Participate in solving strategic, organizational tasks.
3. To create the most comfortable conditions for staying in the hotel.
4. Advise consumers hotel services control the quality of service delivery.
5. Control consumer placement.
6. Manage the emotional atmosphere in the team.
7. Consider claims, take all measures to satisfy them.
8. Supervise the work of staff, maintaining cleanliness and order on the territory of the complex.
9. Monitor compliance with labor protection rules.
10. Be able to use modern office equipment, the latest software and communications.
11. Use leading information technologies in professional activities.
12. Know everything about regulatory documentation and legislative acts regulating hotel services.
13. Have a detailed understanding of service activities, the nuances of the work of personnel.
14. Keep statistics, study statistical data, make suggestions to improve the service.

Career and salary

This profession is suitable for pragmatic people who are prone to rational thinking and have leadership qualities.

Employment is not so easy. This specialty enjoyed wide popularity among applicants, in last years. Therefore, there are many inexperienced graduates. In the labor market in this segment, supply significantly exceeds demand. However, if you initially agree to a lower position, there is a chance that, having gained some experience, having studied this “kitchen” from the inside and at the same time, constantly replenishing your specialized knowledge, you will receive a referral to advanced training courses, and after that, you will get a raise.

Wage a hotel service specialist in Moscow is from 25,000 rubles / month.

Nowadays, more and more young people are interested in the specialty of hotel business, because with such a profession there is every chance to really quickly climb the career ladder and have a big income. However, before opting for hotel business, it is necessary to clearly understand what exactly this profession is, what duties it carries, its nuances and features.

Specialty hotel service

Graduating from a university with a degree in hotel service (specialty code 43.02 11), and after working on it, the graduate must:

• monitor the creation of comfortable conditions in hotels,
• solve organizational and strategic tasks,
• to organize really comfortable conditions for clients and consumers,
• keep clean and tidy,
• work with customer reviews and complaints, and promptly eliminate them.

So, working in the specialty hotel service is really an outstanding and serious matter.

Specialty hotel service - colleges

The opportunity to receive secondary vocational education in this specialty is provided by:

• Sestroretsk Lyceum S. I. Mosin;
• Nizhny Novgorod College of Small Business;
• Sergiev Posad College;
• Tuapse Social and Pedagogical College;
• Regional College of Entrepreneurship, Perm;
• Rybinsk Industrial and Economic College;
• Ural College of Business, Management and Technology of Beauty, Yekaterinburg;
• Rostov College of Fashion Industry, Economics and Service;
• Perm College of Professional Technologies and Design.

Moscow colleges with a specialization in hotel service

• College "Podmoskovye", Klin (Moscow region, Klin district);
• Hospitality and Management College No. 23, Moscow;
• College of Urban Planning, Transport and Technology No. 41, Moscow;
• Polytechnic College No. 50, Moscow;
• Educational complex "South-West", Moscow;
• Moscow College of Management, Hotel Business and information technologies"Tsaritsyno".

Specialty hotel business in St. Petersburg

• St. Petersburg Technical College of Management and Commerce;
• Leningrad Socio-Pedagogical College;
• Petrovsky College, St. Petersburg.

Hospitality specialty

This job includes duties such as:

• control of accommodation services, managers,
• organization of staff work,
• control of service and booking services, the work of the company's logistics center.

Of course, all these responsibilities can vary and depend on the specific position. In any case, you need to understand that the hotel business is a specialty that requires dedication and great self-control.

Hospitality specialty

This specialization includes:

• solving issues of customer accommodation and their comfort,
• solving money issues
• management of employees and control of the work of all services related to booking, accommodation, as well as maintenance.

In addition, an expert in the hotel business must be attentive and communicative, easily resolve any issues and have nerves of steel.

Universities specializing in hotel business (hotel service)

Those who have already made their choice are most likely worried about the question: - "Which university is it better to enter?". If you are attracted by the specialty of hotel business, Moscow universities conduct an annual recruitment for it. So, you have every chance to enter such institutions as MGIIT or the Academy of Law and Management. But those who want to get a specialty in hotel service after the 9th grade will open the doors of the college of small business number 48 or the college of hotel management. When choosing universities in Moscow with a specialty in hotel business, you can pay attention to the Moscow State Institute named after E.R. Dashkova, who produces real experts.

Universities of Moscow with a specialization in hotel business

Get higher education in this specialty provide:

• Russian State University for the Humanities;
• Moscow State Institute of Tourism Industry named after Yu.A. Senkevich;
• Russian New University;
• Russian State Social University;
• Institute of Tourism and Hospitality (Moscow) (branch) of the Russian State University of Tourism and Service;
• Gzhel State University;
• Russian State University physical culture, sports, youth and tourism;
• Moscow State University of Communications of Emperor Nicholas II;
• Moscow Humanitarian and Technical Academy;
• Moscow Humanitarian University;
• Peoples' Friendship University of Russia;
• Moscow Humanitarian Institute named after E.R. Dashkova;
• Academy of Labor and social relations;
• Domodedovo branch of the Russian New University;
• Moscow University of Public Administration.

What to work after graduating from high school?

Those who are going to get a specialty hotel service, who to work after completing their studies, are primarily interested in. Where to work in the specialty of hotel service? Having received such an education, you can work as a hotel administrator or porter. But those who have completed their studies in the specialty of hotel business can get a job as a manager of a hotel, hotel or restaurant. You can work as a deputy or general manager. And those who are specialists in the hotel business can hold various managerial and administrative positions in hotels or restaurants.

The most common entrance exams are:

• Russian language
• Mathematics (basic level)
• Social studies - a profile subject, at the choice of the university
• History - at the choice of the university
• Informatics and information and communication technologies (ICT) - at the choice of the university
• Foreign language - at the choice of the university

The popularization and mass expansion of tourism in the world, cooperation with foreign partners and other factors require qualified specialists who are well versed in the hotel business and tourism business management in general. That is why this specialty attracts many applicants who (subject to good training) are guaranteed to be successfully employed.

The most common entrance exams

To enter the specialty "Hospitality", applicants are invited to take exams or count the results of the Unified State Examination in three subjects. The profile exam is social science, since training involves the study a large number social disciplines.

Other required exams are Russian and History. Some universities are replacing history with computer science and ICT. At the discretion of the school, a foreign language exam may be offered.

Brief description of the specialty

A specialist in this area can be engaged in organizational and managerial or production and technical professional activity. Students study a number of disciplines that allow them to form professional competencies. However, an important role in the training of specialists is given to the formation of the culture of the future hotel employee. Therefore, among the disciplines you can find conflictology and psychology. business communication. In the process of learning, students participate in various trainings, undergo several practices, including abroad (depending on the particular university), study two foreign languages.

Major universities

The most famous educational institutions that train specialists in the specialty 43.03.03 "Hospitality"

• Russian State University of Physical Culture, Sports, Youth and Tourism;
• Voskresensky Institute of Tourism (branch) of the Russian International Academy of Tourism;
• Moscow State Institute of Tourism Industry named after Yu.A. Senkevich;
• Academy of Labor and Social Relations;
• Russian State University of Tourism and Service.

Terms and forms of training

Training involves the following forms: full-time, part-time and part-time. The duration of full-time study is 4 years, on other forms - from 4 years 4 months to 5 years. After receiving a bachelor's degree, you can continue your studies in this specialty in the master's program.

Subjects studied by students

In the process of learning, students master six cycles of disciplines and separately physical culture.

These are the following cycles:

• humanitarian,
• social,
• economic,
• mathematical,
• natural science,
• professional.

Each of the above cycles includes the base and profile parts. The disciplines of the basic part of the cycles include philosophy, logic, history, psychology, life safety, economics, marketing, a foreign language, computer science and others.

Thanks to the profile part, the student receives a good vocational training and the possibility of successful further education. Such disciplines are determined by the university depending on the specific profile of education.

Profile disciplines can be the following:

• logistics, hotel industry technologies,
• hotel animation,
• public relations in the industry,
• basics of entrepreneurship,
• hotel personnel management,
• business planning and others.

A number of disciplines are offered to students to study to choose from, depending on what directly interests them in the hotel business. These can be the basics of service science, sales management, marketing in the hotel and tourism industry, and others.

Acquired knowledge and skills

A bachelor in the field of hotel business during the training acquires the following knowledge and skills:

Whom to work

Bachelor graduates are employed in various organizations and companies in the hotel and tourism industry and hold the positions of director, department manager, specialist in sales, planning, development, marketing and advertising departments. Also, the specialty implies a successful entrepreneurial activity.

The next direction of employment is hotels, hotels, sanatoriums, recreation centers, health and resort complexes.

Here graduates can take the following positions:

• supervisor,
• administrator,
• manager,
• head of booking, accommodation, service maintenance,
• personnel manager, etc.

You can find a job both in the resort or large cities of our country, and abroad. The choice of country may depend on the second studied foreign language. Salaries start from 30,000 rubles for service managers and from 40,000 rubles for hotel managers. For large hotels and popular tourist destinations, these numbers almost double.

There is a prospect of building a career vertically (from HR manager to manager) and horizontally (with a transition to larger and more popular hotels).

It is believed that working in the hospitality industry is a great opportunity to see the world, meet with interesting people and make good money at the same time.

That's right‚ but above all it's work! Such‚ where to find mutual language With different people- capricious and accommodating, stubborn and accommodating, rude and polite. Specialists in this industry need to have certain qualities and, first of all, feel the line that cannot be crossed. So, the willingness to help should not become an obsession, but develop into familiarity. Nevertheless, thousands of people love their job and will not change it for any other, because it has many advantages.

Tourism manager

Profile training can be done at the Moscow State Linguistic University, Moscow State Institute of Tourism Industry. Yu. A. Senkevich and others.

Travel agent

In operating companies, as if in production, they put together all the components of the tour, set a price, and then send the finished product to the “shop” - a travel agency. This is where people come who want to go on vacation! The task of a specialist is to suggest where it is better to go with children, what the newlyweds will like, and where people of the older generation can receive medical treatment.

The agent answers calls from clients, looks for suitable options for them, concludes an agreement and draws up other Required documents. Communication with buyers takes up 70% of his working time, so it is better for closed people to look for something else! You need to be a sociable and charming person, have an excellent memory, do not miss a single detail. First of all, you need to understand what the client wants, and then be able to describe the resort in such a way that the buyer immediately begins to pack his bags. At the same time, the information must be true, otherwise the dispute between the parties will subsequently have to be resolved in court.

A travel agent needs to have iron self-control and a balanced character: he solves all the problems that arise, it is him that clients call for any questions (departure delayed, food or room is not liked, etc.).

Administrator

At the hotel, guests are met by a universal receptionist. He is responsible for the registration and settlement of guests, he can tell the guests where the shops or bus stops are located, what services the hotel offers. His duties also include monitoring the execution of customer requests, informing others hotel services about arrivals and departures. In small hostels, he acts as a cashier, takes phone calls and makes reservations. In large complexes, several administrators can work at the front desk at the same time. By the way, in chain hotels they have the hardest time: there are many corporate requirements- these are the rules of the guests, and the mandatory uniform, etc.

Work successfully in hotel business only a stress-resistant person with impeccable knowledge of etiquette, psychology, and service principles can do it. In no case should you be indifferent to the client, ignore his requests - objectively assessing the situation, the specialist needs to be able to quickly accept necessary measures. Moreover, the administrator must have a share of healthy cynicism, so that in the event of claims being made, he should not take them personally: the dissatisfaction of the guests is usually not directed at an individual employee, they are not satisfied with the service as a whole.

Becoming a hotel administrator can be like people with an average vocational education‚ so and . The main thing is work experience and knowledge of a foreign language. In some cases, there may be age restrictions or requirements for appearance, gender.

All hotels around the clock, in small hotels at night the administrator can replace the porter. If the first is engaged in external activities”(visitor registration), then the second is responsible for the coordinated work of all internal services. He controls the delivery of luggage to guests, the work of messengers, keeps a duty log, submits reports to the accounting department, coordinates many private issues, for example, the number of guests with the restaurant administration, etc.

A person with a secondary education and basic knowledge can be accepted for this position. Before starting work, the employee must familiarize himself in detail with normative documents on service and hotel rules.

It should be noted that the porter will most likely have to deal with conflict situations‚ which often arise in customer service. This means that he needs to have good communication skills and firmness of character in order to be able to smooth out sharp corners and find effective ways conflict resolution. Also useful tact, attentiveness, good memory. Usually porters work in shifts and receive about 35,000 rubles. plus tips.

This specialist accompanies tourists on hikes‚ bus tours‚ cruises‚ excursions. Throughout the route, he tells guests about the sights and traditions of the country, helps them communicate with the local population, for example, in shops when buying souvenirs or in cafes. This work is not easy, because the guide spends most of his time on his feet, being responsible for travelers. So the profession is not suitable for those who love peace - it is for energetic and enterprising people!

A good specialist is sociable, polite, punctual. He has to work with different clients, so you need to have patience and endurance. An excellent sense of humor, resourcefulness, a broad outlook are the qualities necessary for a guide, because sometimes tourists ask rather tricky and unexpected questions. In addition, a lot depends on the personal charm and charisma of a specialist, on whether he loves his job. A negligent, tongue-tied and indifferent guide can spoil the impressions of tourists even about the most beautiful and unusual monuments.

In addition to the local dialect, the guide needs to speak at least two. Elementary knowledge of psychology and medicine will also help in the work. To be successful you need to have specialized education‚ although there are exceptions when emigrants are accepted for a position who have lived in the country for a long time and are able to tell about its culture and customs.