You can connect digital home TV quickly and at a minimal cost by contacting OnLime. We offer our customers two connection options: digital and interactive. Interactive or digital TV over the Internet is the newest thing in telecommunications. In addition to the quality characteristic of the digital format, interactive TV gives you complete control over viewing and the ability to access the Internet directly from the TV screen. To install digital TV, you must have a powerful Internet channel, a modern TV and set-top box.

What additional options does iptv digital television provide?

If you decide to connect IPTV, then many additional options will be available to you, namely:

• You will be able to control the process of watching your favorite movie or TV show. Pause if you need a distraction or turn on rewind if you missed something important in the plot.
• If necessary, you can record a movie, new issue educational program or a football match and then watch them when you have free time.
• You can use the archive to find programs you haven't watched or recorded.
• Using iptv through a set-top box, you will get access to a huge library of the most popular films. Choose and watch whatever you like.
• You can surf the Internet directly from your TV screen to chat with your friends online. in social networks, check the weather forecast or watch the TV program guide.
• You can control the content your children watch by setting limits on certain topics.
• Using a set-top box for watching digital TV, you can arrange karaoke at home and entertain your guests by having fun with it to the fullest.
• Another interesting feature is the combination of screens of several devices to view a particular program.

How to connect interactive digital TV in Moscow?

Using the offer of such a well-known provider as OnLime, you can connect your home digital television at a bargain price.

To do this, you need to purchase a prefix from us or rent it.

Our master will come to you at a convenient time to install and configure interactive television. If you need digital TV for two TVs, you will have to purchase two set-top boxes and install them on each of them.

OnLime offers installation of digital TV set-top boxes in Moscow, regardless of where you live. Both in the center and in remote places, we provide high quality connections and great service.

You can also buy digital TV from us via the Internet by filling out a simple order form on our website. You will not need to waste your time to come to our office.

You can learn how to set up digital TV from our guide and do it yourself. The procedure is very simple and everyone can do it.

The cost of digital TV service without wires will depend on which package you take. You can choose by the number of channels included in it, or you can focus only on topics that interest you, for example, sports, movies or adult channels. OnLime offers several options for pricing solutions, among which you are sure to find the best one for yourself.

Interactive television is the future of telecommunications. Use new technologies, and your life will become more diverse and brighter.

It distributes in its networks over a computer cable (fiber optic or twisted pair) or a conventional antenna cable, about two hundred digital channels, including high-definition HD images. At the same time, digital television by Rostelecom can be received via the Internet at home. computer network to a special prefix, and then it is Rostelecom Interactive TV 2.0, or received on an antenna television cable laid in the apartment through the Onlaym Rostelecom prefix or directly to a modern TV with a special access card installed in it.

Viewing is possible both on a special set-top box Online Rostelecom, installed next to the TV, and without using an additional unit. This feature is available for modern TVs that have a pcmci card slot. A special decoding card is inserted into it. The same slot is also available on the Rostelecom onlime prefix. Thus, in both cases of connecting digital television from Rostelecom, a conditional access card purchased in advance is required, Personal Area on the site www.onlime.ru, and a paid package of television programs.
Features of watching television channels of Rostelecom Online television using a special set-top box and without it are summarized in a table.

Online Rostelecom

What's happened online rostelecom ? Almost always, this is a phonetic mistake: the Rostelecom division that provides services to the public, including the connection of analog and digital television, is called Online, not Online.

Interactive TV Online

What's happened Interactive TV Online? This is also a mistake. Rostelecom provides two services to connect the population to television various services: Interactive TV and Online TV. The order of a particular service is highlighted by separate branches on the website of Online Rostelecom www.onlime.ru

Online Rostelecom phone

They often call us to find out Rostelecom phone- a company that has been transmitting conventional analog television to apartments for many years. The transmission of analog and digital television signals is carried out by Rostelecom Online. Support phone 8-800-707-12-12, connection service Rostelecom phone 8-800-707-80-38

Online Rostelecom

Digital TV and interactive TV Rostelecom, what's the difference? As already mentioned, the difference is in the connection method. Rostelecom onlime digital television is connected to the antenna network, and interactive to the computer network.
The differences between Online and Interactive TV by Rostelecom are summarized in a table, while connecting to a modern TV with a slot for a conditional access card and a high-speed HDMI video channel port is considered.

Digital TV Rostelecom

In order to connect digital TV Rostelecom with onlime telecard, you must first check the technical ability to connect to your address. Almost all residential premises, including those in housing cooperatives and housing associations, have such an opportunity.
Next, you need to select the tariff for connecting digital TV to Rostelecom. In 2017, the tariff line is represented by four options with payment costs from 320 to 1700 rubles per month.
The next step is the choice of equipment. Onlime telecard with a conditional access card will cost 3,000 rubles.

No rating

Pros:
1. Almost uninterrupted communication. For 6 years there were no more than 4 breaks lasting up to 4 hours. About technical support at this time - I will describe in the minuses.
2. The speed declared, or close to it. Everything is good here.

Minuses:
1. From item 1. when contacting technical support in the absence of the Internet, as I understand it, the workers there have their own list on a piece of paper: 1) carry out all the points for testing the connection, in the case of a router, restart several times, etc. 2) if the user screams and swears that already called several times and how everyone got him stupid with stupid diagnostic tips, then poke the mouse for a minute (sapper or scarf) and say that (allegedly) maintenance work is really taking place in this house.
Any user can call and get absolutely identical result, is there real work or they didn't exist.

2. Bonuses (points). Previously, when connected, everything was super, the so-called. fish bait. For 4 months of use, you could get 1 month of free use for points. Then, over time, it became possible to pay with points for only half a month, then more points were required for this, then even more, then even more ... it has now come to the point that you deposit 4k r, and these points for the maximum percentage are enough for you for a maximum of half month. And points for using the services from the same 4k p are enough for the second half of the month. I have a gold status (6 years is still .. term!) It's ridiculous to hysteria compared to what it was before. In the VK group they are trying to organize some kind of competitions for points, but I spat on this matter when the moderator for the school task gave out points for the wrong answer. To admit that the answer is wrong, of course, he did not.
The most important thing at the end.

3. Tariffs. From the moment of connection I paid 300r per month. I understand that time passes, everything becomes more expensive. But what *** cost for 1 year rises in price by 50% to 450r?! This is not just an increase in tariffs, this is called cheating users. It's a scam because:
Go to your personal account, take a look possible options to change rates.
And then:
Go to the site online, see the tariffs when connected.
Yes, they are on horseback!

4. Failure to notify users. Many (I wanted to say companies) trade this. They just do not write that the cost (I wanted to say the tariff) is increasing. In December, they sent an SMS (oh my God, what a generosity - fork out to all users for SMS!) About raising the tariff by 50 rubles. There was no mention of the previous times when the cost of the tariff was increased. Just random news on a random day among" new office opened", "we already have 10,000,000 users", "joy everyone, happy holiday", "rate increase", "some other holiday". This is a disgusting practice used by those who want to dishonestly deceive customers without providing up-to-date information, hiding behind the fact that "everything is on the site." Yes, there are a lot of things on the site that are considered just useless spam!

DEAR USERS READING THIS REVIEW:
Look for alternative providers with less expensive rates and better connection speeds. At the time of writing, they are. Or call online and demand a change to a less expensive tariff! For me it was strange, but it is also an effective way.

Portal administrator 16.01.2019 10:59

Thanks for the feedback. We accept without evaluation, as you describe the stated conditions.

OnLime 01/08/2019 17:21

Hello Dear Tyfyh!
Thank you for your kind words about the quality of services, but I would like to dispel doubts. To at least bring some clarity:
1. There is a list. And everyone has it major providers. They are called "Procedures and Regulations". Operators need to walk through them for diagnostic purposes. I may surprise you, but they were compiled empirically, which means that approximately 70-80% of the same questions are solved by such "stupid diagnostic tips";
Users can only get an identical response if they have identical cases. It's like in the rules of the Russian language - then and only then ...
2. Points. Change in the bonus system, for all the time, we had one. Yes, after it the number of bonuses received could really change. The higher the status and amount of funds spent, the higher the percentage of bonuses received. So now it is possible to get even more points than before, but this requires a status;
3. Not true. Our tariff has never gone up by 50%. If there was a rise in price, then by 50 rubles, and there could not be three indexations in a year. If I have your account, I will be able to unlock what, where, when;
We don't do cheating. Existing clients and new clients not in equal conditions. Often, old clients have even better conditions and, moreover, they have an impressive bonus account, which, compared to a new client, has greater advantages. With all other customers, we find individual solutions, you just need to contact us. This is not a scam. And you don’t need to demand, but it’s better to politely ask
4. About notifications, in such cases, all companies produce notifications in any convenient way. The company website is one such way. The company can also notify customers via SMS and personal account. We fulfill our obligations.
I hope for your understanding and thank you for your patience in reading this great message.

Technical support phone

To prevent customers from guessing how to call, the company offers to use a single line. There are also a number of additional phones to order the connection. From the information provided, you will find the necessary contacts. Hotline Online is available to any resident of Russia from a landline phone absolutely free of charge.

8 800 707 12 12 is a free number that works around the clock. An experienced operator can accept an order for connection, repair work or to consult on solving simple problems. At the same time, he will accept the wishes and comments of the client, take into account the needs and do everything in his power to resolve the issue.

The customer service operates 24/7 and performs the following functions:

• Consultations.
• Applications for connections for business or home. Internet from Online can be ordered in any city in the country. Specialists will select the nearest branch and send a specialist from there.
• Changes the tariff plan.
• They provide detailed information on packages: Online Internet, Home Internet and TV.
• Callback to the subscriber who called the number hotline.
• You can find out the answer to any exciting question: How to rent a router, how to connect additional equipment, how to change the tariff to a more profitable one.

You can send an SMS to a phone number and they will call you back to resolve issues related to the service. The hotline phone is serviced by a sufficient number of staff, so waiting on the line will not take long. Polite and experienced staff is selected for service, so that consultations are as competent and fast as possible.

Main office

The office structure is divided into 2 centers for the convenience of visitors.

The address of the central office No. 1 Onlime in Moscow

Address: st. Arbat, 46, Smolensky district, Moscow, Moscow region, Russia, 119002
Opening hours: Open 09:00–20:30
Phone: +7 999 231-84-29
It is located near the Smolenskoye metro station.

Address of the central office No. 2

st. Suschevsky Val, 26
Marina Grove, the last car from the center
Opening hours: from 09.00 to 21.00 seven days a week (Sunday until 19.00)

Service maintenance:

• Payment in cash for company services.
• Applications are being accepted.
• Consulting and remote technical support.
• Implementation of the moving service.
• Making changes to the contract.

User reviews are the second thing you should definitely read when choosing an Internet provider. First and foremost, read the contract. But most often, official documents are not read at all, and reviews are studied after the occurrence of troubles in order to prove their case. It turns out a vicious circle. In our article, using the example of the Internet provider Onlime, we will consider how to act in problem situations what to pay attention to, how to behave with representatives of the company.

Online ISP: Overview

OnLime is the brand of the largest telecom provider in Russia OJSC Rostelecom, under which it operates in Moscow and the Moscow Region. The merger of the two companies took place in 2008, since then OnLime has consistently topped the rating of metropolitan suppliers home internet, digital television and telephony. According to the company, 3.2 million apartments have Onlime TV and access to the network using FTTB technology.

OnLime has its own backbone network, laid out in accordance with the circular architecture of the capital. district and district significance pass underground, through sewer shafts. From district nodes to individual clusters (about 10 nearby houses), cables run along power lines. Highways cover all areas of the city and suburbs.

All cables, with the exception of the one from the entrance to the apartment, are redundant. Great fault tolerance is also promoted by a circular single break will not cause damage: the backup line will immediately turn on. Only severe accidents can disable TV broadcasting and Internet connection.

The TV signal comes from 10 satellites, which are capable of receiving more than 200 channels, including in HD quality. Alcatel-Lucent's Alcatel-Lucent data center equipment is characterized by high port density and high power.

Onlime: Internet tariffs, connection features

For new subscribers, "OnLime" offers a promotional connection for 290 rubles per month. within 3 months. Next, you are asked to choose a tariff option:

1. "OnLime-100" - unlimited Internet up to 100 Mbps.

2. "OnLime-60" - the maximum declared speed is up to 60 Mbps.

3. "OnLime-30" - unlimited at speeds up to 30 Mbps.

To identify the user of the "Onlime-Internet" service, each client is given a login and password, access to a personal account. debited daily in equal installments.

Connection occurs within 1-3 business days from the date of application. The contract is concluded in the presence of the master, the selected options and services are entered into it, the maximum connection speed that the company provides through the channel from the data center to the user's equipment is indicated.

Onlime: home internet reviews

The latter is the reason for the negativity on the part of many users. No. 1 in the rating of negative reviews - slow connection speed. For example, 25-30 Mbps. instead of the declared 60 Mbps.

Responding to negative feedback, Onlime declares that the speed prescribed in the contract is a theoretical concept. In practice, this parameter is guaranteed across the channel between the company's server and the user's computer. The areas where the packet rate can be cut are:

• User equipment that for some reason cannot issue desired speed(crooked firmware or software, weak specifications, radio equipment operating in the 2.4 GHz band in close proximity, etc.). You can draw a rough analogy: you can’t watch a 3D movie on a black-and-white Rainbow tube TV, even if this service is paid for.
• The channel from the data center to the global server and this server itself, due to its workload, which the provider cannot influence, can also cause a slight decrease in speed.

The connection speed is always less than declared in the tariff. A deviation of 5-10% is considered normal if the Onlime setting is correct. After 30 Mbps. the difference in speeds is noticeable only when downloading large amounts of information.

How to behave in case of problems with the Internet?

What you need to demand from the provider through a written statement:

1. Check technical condition connections to understand at what stage the speed is lost.
2. Checking the Internet settings in your account.
3. Troubleshooting fiber optic cable.
4. Repair or replacement of non-working equipment.

What you can do yourself:

• Update computer software, network card drivers, hardware. Install an antivirus (one!) and scan. Download and update the firmware of the router. When using Wi-Fi on multiple devices, the speed is cut between them. In extreme cases, the connection can be made faster by disabling the Windows Firewall (mandatory with a working antivirus).
• If Onlime-Internet is gone, and the usual actions do not help, you need to check with a technical service consultant if the MAC address of the machine is entered correctly in the settings. This is a trifle, but in 30% of cases of lack of access, it is human error that is to blame.

Home television and telephony "OnLime"

Digital TV Onlime - the ability to watch over 200 channels, including in HD quality. Metropolitan subscribers can choose a unique option "Interactive TV" - not only a variety of channels, but also the ability to regulate broadcasting, record or pause TV programs, access to the media library, multi-window. Interactive TV is connected using an Internet cable and an HD set-top box.

Digital TV customers are offered a choice of 4 tariffs and additional packages("Cinema+", "Adult", "Football" and "Our Football+", Viasat HD):

• starter - 111 channels for 320 rubles / month;
• optimal - 136 channels for 450 rubles / month;
• advanced - 164 channels for 580 rubles / month;
• maxi - 203 channels for 1700 rubles/month

Tariff options for interactive TV cost the same, but 10 more channels are provided.

Those who use the Internet from OnLime can connect home phone either with a per-minute payment (0.5 rubles per minute), or an unlimited option.

Onlime (digital TV): reviews

What problems do OnLime clients note? This:

1. No picture, bad picture.
2. The lack of channels, their incorrect setting.
3. Unstable operation of the set-top box when switching to "Interactive TV".
4. Additional packages do not work, their quality leaves much to be desired, etc.

A surge of such negativity was in 2010, when a massive transition from analog to digital broadcasting was carried out. Residents did not know how to set up receivers, channels changed places and “disappeared”, TV sets were not adapted for “digits”, masters could not cope with current applications. Over time, the situation has stabilized. Now we are witnessing the transition from digital to interactive TV. The settings need to be changed again, the receivers need to be improved, to run an Internet cable, to learn how to use online services that are unusual for TV. In many ways, this technology is still being “tested” by the provider itself, tests are being carried out (on clients), which does not add either love or loyalty to the provider.

What to do if the TV does not work:

• Carry out autotuning of the receiver several times.
• Call the master (through Onlime sales offices, hotline phone or website) and hope that he will have few applications on the list.

The expectation of a specialist, his professionalism and courtesy - a separate conversation.

Onlime: technical support, masters, call center

Only lazy people do not talk about the rudeness and lack of punctuality of the provider's masters. The operator, accepting the application, warns that the technician can come at any time during the working day. It irritates working people.

Every morning, the foreman distributes applications among the foremen. Specialists are assigned to a specific area. Applications go in a live queue, if there are a lot of them, they are pushed back the next day. The queue can be scheduled for several weeks in advance - unfortunately, this is typical for giant providers during the introduction of a new service. The master does not have the right to demand money for setting up, training and demonstrating the service. He cannot leave before the client is convinced that the Onlime Internet, phone or TV is fully operational.

Technical support, which is far from engineers, does not configure channels remotely. She can: change the tariff, channel package, include the promised payment, advise on payments and charges.

A lot of negativity is due to the fact that the representatives of the provider call with offers to take advantage of the promotion or connect the service. In this case, you need to write an application to exclude your number from the call list.

Onlime: equipment

Often people write reviews like this: “Onlime gives out used equipment that obviously doesn’t work, because it’s outdated even for its manufacturers.”

The router and router from Upvel, D-Link are Chinese-made devices with an average level of quality. NetGear supplies premium devices that can establish a dual-band connection - 5 GHz for large amounts of information and 2.4 GHz for normal web surfing.

Which is better: buy a router or take advantage of the provider's offer? It is better to choose your own equipment more powerful, with up-to-date firmware; it is suitable for any operator, but you will have to configure it yourself. An onlime router is cheaper, you can rent it and change it if necessary.

When concluding a contract, you need to be careful with the wording. Renting a router involves a small amount, by which it will be increased subscription fee. When terminating the contract on the day of termination, you must return to the sales office a complete set in working condition. Otherwise, in accordance with the contract, the company has the right to assume that the router is redeemed, and its full cost will be withdrawn from the client's personal account.

Buying in installments or at a time can be beneficial if the provider is not going to change, and you do not want to buy a more expensive device.

Not all Chinese devices are bad, but the provider's master technicians confirm that the standard Upvel routers are of average quality and, despite the declared speed of 150 Mbps, can hardly cope with 80 Mbps. After receiving the equipment from the provider, its software must be updated without fail.

Onlime: dispute resolution

It is very indicative how the provider's specialists work with pretentious clients. This is primarily about incorrect or missed payments, termination of contracts, promotions, etc.

According to consumer reviews, Onlime is rarely in a hurry to return money in the event of a problem on their part or the termination of the relationship. According to the law and the Communication Services Agreement, an application for financial problems must be resolved within 10 working days, a complaint about technical question- within a month. The arrival of the master, no matter how busy the technicians may be, can be expected within 5 working days.

Rules of conduct in the sales office "OnLime"

1. Only the owner of the contract with a passport or power of attorney should contact the sales office. The operators will not even talk to relatives or friends, and this is their right.

2. The contract is a guarantee that the obligations of both parties will be fulfilled. Therefore, when signing, you need to read every word of it and be attentive to the wording. If it says: “router in installments”, then it will have to be redeemed, even if the client used the service for a week. You need to be especially careful with shares: in case of early termination of relations, there may be penalties and fines.

3. After writing the application, ask for a copy certified by the seal and signature of the teller. Do not wait for a solution to the problem right at the sales office: consultants only register complaints and provide superficial information, and a specially trained department is involved in the consideration of applications, whose employees know the contract by heart. It is also useless to ask for the phone number of the "head of this office." A copy is needed in order to prove one's case in case of "loss" of the original.

4. Be polite.

It would seem that if users write such reviews, Onlime should have gone broke a long time ago. But, according to statistics, the number of complaints registered in the network is not more than a fraction of a percent of the total number of subscribers. 90% of non-working services are due to equipment misconfiguration or human error, and only 10% are due to fiber optic cable breaks.

Completely trouble-free operation is not guaranteed by any supplier, especially such a giant as Onlime (Rostelecom). In any case, knowledge of your rights and obligations, attentiveness and courtesy are the basis of a long and mutually beneficial relationship with the provider, which means stable high-speed Internet, interesting TV programs and a ringing home phone.