If suddenly, for some reason, you decide to disable any service, then you need to write an application to terminate the contract. In this article we will look at the procedure and list necessary documents.

Application for termination of the contract with Rostelecom

First of all, we need to download a sample application for termination of the contract and fill it out. Open it in text editor and the following page will appear in front of you:

As you can see, we will need the number of the contract concluded with you, as well as information about the employee in whose name we will have to write the application. Naturally, you do not know the last name, first name and patronymic of the employee, so you will have to call the company branch closest to you and find out who to write the application to. After this, carefully read your contract, as it describes the conditions for terminating the contract. If you rented any equipment or paid in installments, you will need to pay the full price. The amount of time that has passed since the conclusion of the contract is also very important. If it less than a year, then look in the contract for information about the amount of compensation upon termination of the contract.

Termination of the Internet contract by Rostelecom

Termination of an Internet contract most often occurs due to non-compliance real speed Internet stated in the contract. Many users mistakenly believe that the provider is obliged to provide the Internet at the maximum speed at all times, although the contract specifies the maximum possible speed and this does not mean that it will be so. Typically, speed drops occur during rush hours, when most people return from work and sit down at their computers and laptops. Technical failures on the line of the upstream provider cannot be ruled out.

So, you decided to connect to another provider. If you have a router or modem that was given to you along with the contract, then look at the conditions under which it was given to you. If you don't have a clause about selling it to you in installments, then returning it will be enough for you. If such an item is present and the amount of its cost has not yet been repaid, then you will be required to pay its full cost.

Termination of the Rostelecom television contract

Interactive television has become firmly established in our daily lives. Not only is the quality of a conventional antenna several times worse, but the range of additional services is very extensive. You can watch television on several TVs using the Multiroom service or even on computers, laptops, tablets and phones using the additional Multiscreen service. To watch Rostelecom television you need a set-top box and a video sender. Their cost is very significant and, most often, they are purchased in installments for 36 months. If this period has not yet passed since the conclusion of the contract, then most likely you will need to fully redeem this equipment upon termination of the contract. If you rented the set-top box, then it will be enough to pay the costs for the current month of providing this service.

Termination of the contract for a Rostelecom phone

With the advent cellular communication and affordable mobile phones, demand for home landlines has declined. Many believe that these expenses are useless and decide to turn off the Rostelecom phone. Before you complete the application, you should call the service technical support and communicate your intentions. It is possible that the company manager will call you back and offer the so-called “economical” tariff from Rostelecom, which will allow you to keep the phone in the apartment and reduce family expenses for it. If you are still firmly convinced that you want to disable it, then you should check whether there is any debt on your account and pay Rostelecom using a bank card.

List of required documents for terminating an agreement with Rostelecom

When you have filled out the application form, you need to prepare the following list of documents:

1. passport of a citizen of the Russian Federation
2. certificate of ownership of the apartment and its photocopy
3. apartment purchase and sale agreement and its photocopy
4. the contract itself for the provision of services (Internet, television, telephone)

With all this, you need to come to the Rostelecom office. You can find a list of Rostelecom branches in your city on our website. Before going to a particular branch, call them and check whether they accept applications for termination of the contract, since this can not be done in every representative office.

Free legal advice:

Do not forget about the possibility of temporarily disabling the service while you are away or on vacation, as this will save you time and you can easily resume using the services you are accustomed to. If you are refused when attempting to terminate, you must be given the reason for the refusal. If it is in the text of the contract you signed, then you will have to fulfill this condition. If it is not there, then you can write a registered letter addressed to the leadership of your city and outline in detail the essence of your situation.

You should not think that if you simply stop paying for a particular service from Rostelecom, then the contract with you is automatically terminated and you no longer have to pay anything. This attitude will lead to the fact that your debt will be transferred to the collection service and they will begin to persistently remind you of the need to pay. It is the laziness of clients that leads to conflict situations, so save your own time and nerves.

More posts on the topic

regarding the claim √ dated 01/19/2017

at the apartment at Samara Moskovskoe Shosse I haven’t lived for about six months, all claims for non-payment to the residents Sergey Rumyantsev at contact number 08

Free legal advice:

There has been a change of equipment. Since then, the phone (home) has not worked, but they still charge. It is not possible for anyone to get to the office in order to change equipment, or for Rostelecom employees to go home, but they charge for the phone as expected. It’s strange, but it seems that one thing leads to the other. I really want to terminate the contract, BUT again there’s a problem: I can’t physically get to the office, and Rostelecom doesn’t have the option by phone or any other way. Vicious circle. And what. I REALLY WANT TO TERMINATE THE AGREEMENT. Why didn't they turn it off? for non-payment, for the fact that there is no new equipment. Sorry, no services were provided.

Angelica, write a power of attorney for someone and this way you can terminate the contract.

Rostelecom scammers, upon installation they only announce the cost subscription fee, and then it turns out that you still have to pay for the equipment in installments. When I connected TV and the Internet, they didn’t let me look at the contract until the very end, and then they quickly slipped me a document where, as it turned out, I was buying equipment on an installment plan for 3 years. and now upon termination of the contract I am obliged to pay the cost of the equipment. that is, for three years I am obliged to use the services of Rostelecom, whether you like it or not. These are official SCAMMERS, CONCLUSIONS OF CONTRACTS BY DECEPTION

and it’s not clear why, when terminating the contract, I have to provide documents for the apartment. """IN GENERAL NATURAL SCAM"""IN GENERAL NATURAL SCAM"""

The owner of the number has died, the heirs do not need the phone. There is also no one to pay for the phone during the inheritance period and beyond. There is also no one willing to give you your passport information in your application. How to disable your services and where to put your equipment? And who should do it? Thank you.

Free legal advice:

Good afternoon! I would like to disable the telephone service. Since we don’t use it. Which office should I contact? We had Rostelecom at our place of residence, where we paid for the services, but it was closed. Where to go now? My address: Ult-Yagun st. 35 years of Victory 13 quarter 23. Surgut region.

Today is a happy day. THERE WOULD BE NO HAPPINESS, BUT THE UNHAPPINESS WOULD HELP. Having come to Rospotrebnadzor with a complaint, I learned so much about Rostelecom that, Thank God, they refused to turn off the television service at the subscriber department, Sovetskaya 2a pl. Motivating that 2019 I have a lease and I have no right to turn it off. The motivation is contradictory. to myself. I really wanted to stick this face into the contract so that she would understand with her stupid margarine that she was getting a salary in vain. Only I provided a certificate from the city hospital that at that time I had been in the hospital for three weeks. And I couldn’t connect the service on the day the contract was concluded for me They performed the operation. And the tenants connected the Internet. The contract does not contain my signature or passport data. The address is simply indicated. Since a personal account was registered on me. I do not even live at this address. Registration

I have another one. I will not write about violations of the law of the Civil Code of the Russian Federation by Rostelecom. I will say one thing: when I came to Rospotrebnadzor, I was the fifth in requests for this situation. Now I am disconnected from all services and bypass ROSTELECOM for kilometers. Rospotreb supervision is already tired of disconnecting services based on customer complaints.

Good day! I am currently renting an apartment, and I connected the Internet to this apartment from Rostelecom. In the near future I plan to move to another apartment, do I need to terminate the contract and enter into it again, or can I simply change the connection address and re-issue the contract?

Hello Tatiana! You need to terminate the old contract and enter into a new one.

Free legal advice:

DISGUSTING INTERNET WORK. Rostelecom SUCKS. I will definitely tell and prove to everyone that there is no need to use the ROSTELECOM Internet.

disgusting approach to customers. Memorized operator dialogue and lack of understanding.

Rostelecom has proven that it works on quantity and not on quality.

RT Dimitrovgrad They are used to calling on their collective farm at the crack of dawn, and in Moscow it’s at 7 am, they can’t even put together two words. I asked to voice the connection conditions and could not get an intelligible answer. RT Dosvidos, continue to lose clients, maybe learn to work.

Disgusting office! When connecting, they installed faulty equipment; when I brought it in to replace it, they weren’t even surprised. Those. this is part of their practice as a norm. And I learned from friends that I would have to buy back their shitty equipment. It is not clear for what purpose the personal account exists - there is nothing except advertising, no personal data can be found. I came in to turn off the service. Divorce in full. It was a hassle to connect only because the house was new and there were no other operators. This is what they live on, apparently. But overall, it's a scam.

Free legal advice:

I'm tired of being pushed for services. Where do I need to write so that they stop connecting me to services, both paid and free, without my permission?

Freaks, they completely deceived us. They sold the router in installments for two years. And I can only turn it off for money. And terminating the contract is generally a problem. There is a line there like in the early 90s for vodka, but they accept one person per hour.

I need to terminate the contract for using the phone, because... I left for another city. It is not possible to come to the Rostelecom office in Tikhoretsk. Why can't this be done by e-mail?

I would like to know on what days of the week the Rostelecom office in Kulebaki is open for the month of July. I haven’t been able to turn off my phone for 2 months now. By the way, my phone has not been working for a whole month. I'm waiting for an answer, you know my email.

It’s not clear why you need a Personal Account? I couldn’t find any information on service management, not even basic information: how to change tariff plan to use a telephone in a package with the Internet.

Free legal advice:

When I call the operator, I spend half an hour each time. during a conversation, they answer with practiced phrases, without listening to the essence of the problem, bad company, I will look for an alternative

I wanted to switch to Rostelecom Internet, but after reading the article about terminating the contract, I changed my mind. Why does someone suddenly have to provide documents for an apartment, even photocopies? Only Rostelecom has this.

Hello! L/S136. I would like to know about refunds.

Hello, please explain to me by what right and on what grounds, without my consent, and without any notification, my landline telephone number is transferred to other people. The telephone was transferred through a separate line and individually for money. There were never any arrears in payment. What to do, the robot operators cannot explain anything intelligibly.

How I hated this hand-assed telecom.

Free legal advice:

Everything is disgusting. I will terminate the contract.

Hello! I connected to Rostelecom. They forced me to rent out my equipment, although there was no need for this, because I had my own. Six months later, 8309.57 rubles were withdrawn from my card. It turns out I bought the equipment for 8309.57 rubles. There were no prior warnings or calls. Accordingly, I went to court, which ordered the cancellation of the collection of this amount from me. Rostelecom has not returned the money for the 5th month since the court decision. I'm thinking of filing for moral damages! This looks like a scam. Do not contact this company under any circumstances. Total deception!

Due to heavy snowfall at the beginning of December 2017, my home phone does not work (the wire is broken). Please recalculate and terminate the contract for the provision of services! phone 37 29.

My mother-in-law died. No one is living in the apartment temporarily, and when we do live, we don’t need a landline phone. We are registering an inheritance for the apartment. In addition, we noticed that the phone does not work (we don’t even know how long since April 2017) We pay accounts regularly, we have no debt. How to turn it off?

Free legal advice:

OJSC Rostelecom is currently the largest provider of communication services, therefore this company a large number of existing clients throughout the country. But work in such large volumes cannot but imply a deterioration in the quality of services, which affects ordinary people.

This is what becomes the reason for filing a complaint or claim against the company, which in most cases helps resolve the issue. How to write and then submit such a complaint will be discussed below.

How to complain about Rostelecom?

Initially, you need to know that Rostelecom provides communication services, and therefore is a contractor. For the services provided, the company receives a proportionate fee, so clients have every right to count on high quality the resulting product.

Therefore, if Rostelecom violates its obligations in any way, the problem should be resolved by filing a direct complaint. In this case, a reasonable question arises regarding the addressee of such a complaint or claim.

Today you can write a complaint using the application form to the main agency that is responsible for the protection of consumer rights - Rospotrebnadzor. But it is impossible to complain about Rostelecom via the Internet for most reasons, because in support it is necessary to present objective and documentary evidence, which today cannot be done remotely.

Free legal advice:

Therefore, you will have to personally visit the territorial office with an application and explain all the circumstances directly on the spot.

How to write a complaint to Rostelecom?

Such a complaint must be made in writing, without using any special form. But in order for the claim to be considered, you need to adhere to a certain structure of drafting.

It should consist of three parts: descriptive, pleading, concluding. You also need to correctly compose the “header” itself with the correct indication of the destination structure.

A complaint against Rostelecom should look like this:

• in the “header” the name of the authority is indicated, in this case it is a department of Rospotrebnadzor;
• in the descriptive part of the claim, all factual circumstances must be indicated, indicating the smallest details;
• the pleading part must contain the text of the claim itself and an indication of the sanctions that, in the applicant’s opinion, should be taken against Rostelecom;
• the conclusion contains references to legislation and a list of attached documents.

It should also be noted that it is mandatory to indicate your own details, because anonymous complaints will not be considered.

Free legal advice:

In addition, without providing a copy of the initial agreement with Rostelecom, the claim will be considered unfounded, and for this reason it will not be considered.

Complaint to Rospotrebnadzor against Rostelecom - sample

If the sample is written correctly, then it must be submitted through the office of this executive control body. This is done on a first-come, first-served basis, without necessarily agreeing on the time of the visit. At the same time, the sample application can be considered directly upon the fact of the application, or it will be necessary to come to the territorial office again for some clarification on it.

The claim must be processed within a maximum of 30 days. It is considered, but not satisfied. To work on it, the executive body is given as much time as it requires - i.e. There is no deadline in this case.

This rule was introduced with the aim of allowing Rospotrebnadzor to work without any time limits, because in a particular city its branch can be represented in the singular. And every day we have to consider dozens of complaints on completely different grounds.

That is why a response to an appeal can take quite a long time. The applicant can be notified of its acceptance for consideration through information from the Internet portal.

Free legal advice:

Application to Rostelecom to disconnect the phone - sample

Such an application must also be submitted in writing, by contacting the Rostelecom branch. In its sample, you must indicate the refusal (permanent or temporary) from telephone services. It should be served out the window technical support. It is satisfied within 14 days if the telephone number is permanently rejected.

If you need to temporarily suspend use, this is done within a few hours after processing the request. It is drawn up on a special form, which is issued when visiting the company.

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Application to Rostelecom for Internet connection

To connect to the Internet from the Rostelecom provider, first of all, you need to submit an application. For Rostelecom, an application for an Internet connection is the first step to carry out this action. You can find out how to correctly perform this procedure on the company’s official website or call the help desk, where the operator will advise you on the procedure to follow when submitting an application.

Free legal advice:

Offers from Rostelecom for the Internet

At Rostelecom, connection based on a fiber optic line is enjoying success. If we compare this method with connecting via a landline telephone line, the first option has the following advantages:

1. Data transfer is high speed.
2. The connection to this provider is reliable. Fiber optic line is not affected electromagnetic waves, and there is no need for electrical power.
3. Convenient connection - using just one cable, you can apply for both Internet and telephone connection with television.

The user is faced with the question of what should be done to connect to the Internet from Rostelecom. First you need to fill out the application correctly, this can be done in the following ways: The first option is to fill out an application on the company’s website using a certain form. Modern users quite often use this connection method. To implement such an idea, you must log on to the official website and go through authorization. This will give you the opportunity to gain access to your “Personal Account”. Next comes registration, you will need to fill out the specified fields, where reliable subscriber data must be indicated, namely last name, first name and patronymic, address, contact phone number and email. This is necessary so that, if necessary, company employees can contact him. You should also indicate a time convenient for calling so that a Rostelecom representative contacts the user.

And after the subscriber selects a suitable tariff plan, the user confirms the connection request and sends it for verification. The second option is to order the “Call Back” service. Such actions are also performed on the website. The subscriber will need to fill out an application indicating personal and contact information, as well as the appropriate time for a call back to communicate with the company manager. During the conversation, the employee will ask for your passport details, and after that they will help you complete the connection. The third option is to call a special phone number, where a Rostelecom representative will fill out an application for connection.

The fourth option is to visit a company branch. You can see where the nearest branch of the company is located on the website, or call service center. In this case, a Rostelecom representative will help you decide on the tariff and draw up an application for the Internet. In this case, the subscriber must have an identification document with him. During a conversation with a Rostelecom representative, he will make sure whether connection is possible at the specified address. And after that, all the nuances regarding filling out the application will be completed.

Attention! When submitting an application online, you are given the opportunity to check the status of your application. In this case, the subscriber will be aware of how soon the Internet will be connected. For this option to take effect, just check a certain box and select the option to receive a notification. This could be an SMS message or an email. After the application is submitted, company representatives will call you back at the appointed time and specify the day when specialists can come to install and configure the Internet. All connection and configuration services are provided free of charge. Tune necessary equipment the user can do it independently, but if the connection fails, the support service is always in touch.

Tariff plans from Rostelecom

Using an optical line, the company offers its users the following tariffs:

Free legal advice:

1. Maximum benefit. There is a promotion for this tariff. It has three types of high-speed Internet stream. One hundred megabits per second, fifty and thirty megabits. The cost of such a TP is 500 rubles per month, 450 rubles and 350 rubles per month.
2. Tariff "Game". Speed ​​– 100 megabits. This TP is valid profitable proposition– rent a router for just one ruble per month. The price of the service is 850 rubles per month.
3. Basic tariff plans. Speed ​​from 30Mbps to 100Mbps. The price, respectively, is from 450 rubles to 650 rubles per month.

Refusal of services and cancellation of application

It also happens that a user changes his mind about connecting to the Internet from Rostelecom for one reason or another. In this case, you will need to cancel the application. You can perform this action over the phone or by contacting the nearest specialized branch of the company. An option such as calling customer support is the most convenient way. It is enough to inform the operator that the user refuses services and that the application will soon be canceled.

If the subscriber is already connected to one of the tariff plans, then the refusal is performed as follows. A person fills out an application at the Rostelecom office, as personal presence is required. But it is also possible to send registered letter with notice.

Rostelecom provides subscribers with the opportunity to submit a request for an Internet connection remotely. The presence of such a function helps ensure ease and simplicity of registration, and also saves the client’s time, since the candidate’s personal presence is not necessary. Performing such actions is the first step on the path to the Internet. After processing the application, a company representative will contact potential client and will appoint a time, and also the day of the month, when the master will come to install the equipment. During the visit, the devices will be connected and configured, and an agreement on the provision of necessary services will be signed.

Sample application forms for call details from Rostelecom

Any Rostelecom client in any locality can order details. There are several ways to do this and they can be free, or they can be paid, but for a purely symbolic amount. It depends on how long you request information for.

Free legal advice:

How to order account details in Rostelecom 1) Account details in your personal account You can get call details in your Rostelecom personal account very simply and completely free of charge.

Rostelecom call details

Like other telephone operators, you will be able to view in the report the numbers from which you were called and to whom you called. In addition to the number, you will see the date of the call, its duration and cost.

If you sent short text messages, they will also be displayed in the report.

If you used the Internet, then this section will display the traffic consumed and the amount that was withdrawn from your account for it.

Where to complain about Rostelecom - sample complaint about Rostelecom?

For the services provided, the company receives a proportionate fee; therefore, clients have every right to count on the high quality of the product received. Therefore, if Rostelecom violates its obligations in any way, the problem should be resolved by filing a direct complaint.

Free legal advice:

In this case, a reasonable question arises regarding the addressee of such a complaint or claim. Therefore, you will have to personally visit the territorial office with an application and explain all the circumstances directly on the spot.

Details of Rostelecom calls, ways to obtain information » Rostelecom - services, tariffs, settings, equipment, news.

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sample application for call details from Rostelecom

sample application for call details from Rostelecom

Call details. . Write a statement about calls and SMS details.

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Rostelecom Personal Area call details. Clause 2 Art. 9 of the Law contains a list of mandatory details of primary accounting documents.

Call printout: view online or receive in the office

To complete the registration procedure you need: After a few minutes, you can use all the offered functions.

Find out what you can use your points for bonus program from Rostelecom. You can read the instructions for setting up the Internet and additional options on modems from Zyxel here.

Sample application forms for call details from Rostelecom

Rostelecom Sample Application for Telephone Disconnection

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Current documents: forms of contracts and statements.

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You can specify the tariff for your Home Telephone when you call the operator. in the field for the sample owner's signature, immediately after the card number).

In addition, account details include information about outgoing and received SMS and MMS messages, Internet connection for the requested period of time, and debits for additional services.

The detailed invoice includes information on SMS and MMS, containing numbers, dates and times, the cost of messages, and the amount of traffic consumed. For Internet connections - the date, time, volume of traffic consumed and the amount of money charged for the service are indicated.

There are many complaints about the quality of Internet services provided by Rostelecom. Subscribers are dissatisfied with slow page loading, frequent crashes, rude support service, and unreasonably high service costs. You can easily forget about such troubles with your own money by learning how to terminate an agreement with Rostelecom and then doing it.

Termination procedure

The Consumer Rights Protection Law (Article 32) allows citizens to refuse services with which they are dissatisfied at any time. The main thing is to fully pay him for the work already completed and compensate for the actual monetary expenses incurred, if any.

Therefore, the first thing you need to do in order for the contract to be terminated without problems is to pay off all debts. Then you need to collect a small set of documents, which includes:

• internal passport;
• agreement with Rostelecom for the provision of services;
• acceptance certificate technical equipment(if it was transmitted to the subscriber);
• (about property);
• contract for its purchase and sale.

The last two documents raise questions. Their necessity is questionable. Moreover, not every apartment where Rostelecom subscribers live is owned or acquired through purchase and sale. However, this is exactly the list posted on the provider’s official website. And citizens who tried to part with the company without these documents warn about the inflexibility of Rostelecom employees.

Documents are attached to the application, which is written to the deputy director for commercial work. Citizens are asked to verify his full name on their own, although the form is posted on the organization’s website. Although the statement is not written with the purpose of complaining about Rostelecom, the drafters of the template ask the eluding clients to indicate the reason for terminating the contract. You should also report:

• his number;
• conclusion date:
• on what day the contract is terminated (at least 10 days from the date of filing the application).

It is not possible to terminate the contract remotely. With an application and a set of documents, the subscriber will have to go to the nearest Rostelecom office, having previously clarified whether they are engaged in terminating contracts. The company warns that similar service turns out not at all points.

The contract must be terminated from the date specified by the subscriber. If Rostelecom employees unreasonably refuse to do this, the subscriber has the right to draw up a letter of claim.

Subscriber complaint filing

When faced with a violation of consumer rights, a citizen needs to write a complaint against Rostelecom - addressed to the head of the territorial division of the company. The complaint details the following facts:

• what happened;
• When;
• which employee he communicated with;
• in which branch;
• how the employee justified his position (or did not justify it at all);
• what the subscriber sees as a violation of his rights.

In conclusion, the applicant’s demand is made - how he proposes to resolve the situation. His signature and date are placed.

It’s easy to make a claim to Rostelecom using the following template. The statement should not contain emotions, insults, or unnecessary details - only dry facts and a specific proposal. Within 10 days after receiving the complaint, the company's management is obliged to respond to it.

If the consideration of the letter of claim is delayed, the Rostelecom client has a reason to appeal:

• to the company's head office (in Moscow);
• to Rospotrebnadzor;
• to the judicial authorities.

A few nuances

Let's look at a few situations you should be prepared for.

The terminated contract is issued to another person

It often happens that the contract is drawn up for a family member who does not use the Internet. For example, for a retired mother, who, unlike working children, is always at home. But it is one of them who will want to terminate the contract with the provider if the quality of service is low.

Without a power of attorney from the person specified in the agreement for Rostelecom Internet services, or his personal appeal to the provider, termination will not take place. No matter who actually uses the Internet or telephone communications, only the customer or his authorized representative has the right to terminate relations with the service provider. The client representative must have with him:

• notarized power of attorney:
• two passports (your own and the principal’s);
• service agreement (if any).

Lost my own copy of the contract

The loss of the contract by the subscriber does not prevent its termination. Arriving at the company’s office, a citizen simply needs to present a civil passport so that, using its details, employees can find a second copy of the document stored in the organization. The employee’s refusal to terminate the contract for on this basis illegal.

“Free” equipment turned out to be paid

Inattentive reading of the agreement concluded with Rostelecom often leads to an unpleasant surprise. Having decided to leave this provider, the subscriber learns that he must fully or partially pay for the “free” equipment provided.

How fair this requirement is can be determined from the contents of the contract. If the text indicates that all “gadgets” are transferred for sale and purchase, the client must actually buy them back. He must pay the full cost, or only part of it, depending on the terms of the contract under which the equipment was transferred - in installments or deferment. If in installments, then it is necessary to calculate whether he managed to fully pay the seller by the time the contract was terminated, and, if necessary, pay the balance. If the equipment was sold on a deferred basis, the subscriber will have to reimburse the full cost to the provider upon termination of the contract.

When the contract states that the equipment is leased to the client, the subscriber does not owe the company anything, since during the use of Rostelecom’s services rent was charged to him regularly. In this case, the citizen should only hand over the borrowed equipment in good condition and fully equipped.

Communication with Rostelecom employees when terminating a contract does not always go smoothly. However, having thoroughly prepared for it, the consumer has every chance to defend his rights. By showing persistence and activity, he will be able to easily part with the problematic provider and move to a more reliable service provider.

Example #1

______________________________________________

______________________________________________

______________________________________________

______________________________________________

(addressee of the appeal)

from Subscriber Last name ______

________________________________________________________

Statement

I request to terminate the contract for the provision of communication services ________________________________________________ with

Reason for termination: __________________________________________________________________________

Service marks:

The application was accepted for consideration “_____” _______________ 20___.

____________________________________________________________________

Personal account __________________________________

The application was accepted by __________________________________ _ ____________ “_____” _______________ 20____

name of the center, full name and signature of an employee of PJSC Rostelecom

Example No. 2

To the director of St. Petersburg
branch of OJSC Rostelecom
R.N. Evseev

Name ______________________________________________________________________________

Surname __________________________________________________________________________

Applicant's registration address ____________________________________________________________________________

Installation address of subscriber equipment ________________________________________________________________

Identity document _____________________________________________________________________

Details of the Agreement on the provision of communication services _______________________________________________________________

Subscriber's telephone number 8□□□□□□□□□□

Statement

on termination of the contract for the provision of communication services

I request to terminate the contract for the provision of communication services__________________________________________ with

__________________________________________________________________ “_____” _______________ 20____

I undertake to repay the resulting debt in full, including debt for the current billing period.

Reason for termination:__________________________________________________________________________

“_____” _______________ 20____ __________________________

(signature of the subscriber/subscriber's representative)
Additional contact details: Mobile number phone: 8□□□□□□□□□□
Email address: ______________ @__________.____
Service marks:

Application accepted for consideration “_____” _______________ 20___

Registration number ______________________________________

____________________________________________________________________

(Full name, signature of an employee of PJSC Rostelecom)

—————————————————————————————————————tear-off part——————————— ——————————————————————————

Tear-off coupon (Subscriber's copy)

Personal account __________________________________

The application for termination of the contract for the provision of communication services has been accepted for consideration.

The debt amounts to __________________________________________________________ rub. (including VAT).

The application was accepted by ___________________________________ ____________ “_____” _______________ 20____

name of the center, full name and signature of an employee of PJSC Rostelecom

Sample contract for services paid services 2018 free download sample form example form

To the director

Komi branch of OJSC Rostelecom

Please consider the possibility of concluding an agreement to provide access to ____________________________________________________________

(indicate the name of the service)

M.P.

2. Sample application for provision of access to the Internet (drawn up on the Client’s letterhead)

To the director

Komi branch of OJSC Rostelecom

_______________________________

Dear __________________!
Please consider providing access to the Internet

by the address _______________________________________________________________

on the telephone line ___________________

tariff plan _________________________

Contact person: _________________________________, telephone no. _______________
_________________ ___________ _____________

Position of manager Signature Full name

M.P.

Date of completion: ______________________

3. Sample application for transfer of services (to be drawn up on the Client’s letterhead)

To the director

Komi branch of OJSC Rostelecom

_______________________________

contract No.______________________

from ___________________________________

(date of signing the agreement)

Dear __________________!
Due to _____________________________________, I ask you to reschedule the service*

(indicate the reason for transferring services)

________________________________________________________________________

(indicate the name of the service)

from installation address ______________________________________________________________

to the new address __________________________________________________________

Contact person: _________________________________, telephone no. _______________
_________________ ___________ _____________

Position of manager Signature Full name

M.P.
Date of completion: ______________________
___________________________________

* Transfer of services is carried out subject to technical availability
4. Sample application for re-registration (to be drawn up on the Client’s letterhead)

To the director

Komi branch of OJSC Rostelecom

_______________________________

Dear __________________!
I ask you to re-register as an organization ___________________________________

(name of company)

the following telephone numbers: _________________________________________________

(list of telephone numbers)

installed at _____________________________________________

(address of the room in which these numbers are installed, floor, if room number is available)

in connection with ___________________________________.

(purchase, lease (etc.) of this premises)

Existing agreement for the provision of communication services No. _________ dated __________.

(if there is an agreement)

I guarantee payment for communication services provided.
Contact person: __________________________________, phone number XXX-XX-XX

Contact phone number of the new tenant ( management company):

telephone No. ХХХ-ХХ-ХХ,___________________________.

(full name of contact person)
_________________ ___________ _____________

Position of manager Signature Full name
M.P.
Date of completion: ______________________

5. Sample application for changing the tariff plan (Telephony) (drawn up on the Client’s letterhead)

To the director

branch of OJSC Rostelecom

_______________________________

I ask _________________ to change the tariff plan to

(date of tariff change)

the following telephone numbers under agreement No. _________ dated ______________:

(date of signing the agreement)

Contact person: _________________________________, telephone no. _______________
_________________ ___________ _____________

Position of manager Signature Full name
M.P.
Date of completion: ______________________
6. Sample application for changing the tariff plan (Internet) (to be completed on the Client’s letterhead)

To the director

Komi branch of OJSC Rostelecom

_______________________________

Dear __________________!

I ask _________________ to change the tariff plan according to

(date of tariff change)

provision of access to the Internet under agreement No. ________ dated __________:

(date of signing the agreement)

Contact person: _________________________________, telephone no. _______________

_________________ ___________ _____________

Position of manager Signature Full name
M.P.
Date of completion: ______________________
7. Sample application for amendments to the Agreement (to be drawn up on the Client’s letterhead)

To the director

Komi branch of OJSC Rostelecom

_______________________________

(FULL NAME)
Dear __________________!
Due to the change ________________________________________________

(legal address, bank details, director of the organization, etc.)

I request that you amend agreement No. __________ dated ________________.

(date of signing the agreement)

Contact person: _________________________________, telephone no. _______________
_________________ ___________ _____________

Position of manager Signature Full name

Date of completion: ______________________

Internet users often look for a sample application for termination of a service agreement. The reasons for termination of relations can be very different - from violations of the terms of the contract by one of the parties to the selection of the most profitable service provider. In what cases is such a document necessary and how to draw it up correctly - read our article.

In what cases is it necessary to write an application for termination of a service agreement?

Often the consumer is dissatisfied with the quality of the services provided or finds a more suitable option for yourself. For example, a person discovers that his Internet provider offers extremely unfavorable conditions and he has the opportunity to use the services of another company. Or the client wants to change a mobile operator that does not provide good quality communications. In such a situation, any customer has the right to terminate all relations with the supplier. However, this must be done officially - that is, write a corresponding statement.

IN Russian legislation There is currently no uniform template for such statements. Therefore, the document can be drawn up in free form (subject to a number of conditions) or you can use ready-made template, if it is developed by the supplier company.

It is advisable that the application contains the grounds or reason for refusal to provide services. They can be formulated formally without specifying any details. In any case, you need to adhere business style writing documents. As a rule, the basis is indicated:

• failure of one of the parties to comply with the conditions described in the contract;
• a significant change in the circumstances of the provision of services specified in the contract;
• disagreements regarding changes to an already signed agreement;
• impossibility of providing services by the contractor.

Adhere to a business style of writing documents

Other options are also possible. Often, the application does not indicate the reason for refusing services at all. But this option is only suitable if the parties have no claims against each other. In a situation where the supplier/performer has reason to believe that the customer is dishonest and refuses services, for example, intending not to pay for their provision, it is necessary to accurately indicate the reason and even attach the relevant documents (receipts, checks).

What must be included in the application

The application for termination of the contract can be written in free form, the main thing is to include the following information:

1. Full name of the service consumer, his passport and contact details.
2. Name of the organization providing the services, full name of the manager.
3. Details of the contract to be terminated (number, date) and other significant information about it.
4. Reason for termination of the contract (preferably, but in most cases not necessary).
5. Other information that the consumer considers important. For example, as an attachment you can present copies of documents confirming payment for a service that was provided improperly, photographs and videos demonstrating violations in the provision of the service.
6. Date of compilation and signature.

The conclusion on termination must be drawn up in two copies, without errors, corrections or erasures, on A4 sheets. When, if the company providing the services has developed its own sample application, it is better to use it.

How to submit an application

There are several ways to notify your provider that you are canceling their services:

1. In person at the company office. The direct method, however, is only suitable for cases where the company’s office is located in the same city as the user.
2. By registered mail with acknowledgment of receipt. A receipt notification ensures that the company has received your application.
3. Through your personal account on the company website or by email (if this contact is confirmed in the contract).

For any shipping method, it is necessary to obtain official registration of the application. If you submit your application in person, make sure it is noted in the incoming documentation log. If selected postal item, receipt of the document by the addressee will be guaranteed by receipt of delivery. When sending your application by email, turn on the “Receive Receipt” feature.

The recipient of the service has the right to independently choose a convenient notification format, unless the method is directly specified in the contract. Before drawing up an application, you must carefully re-read the contract for penalties. when refusing services, as well as find out the experience of other clients in refusing the services of this company. Relevant reviews are almost always easy to find on the Internet.

Sample application including all statutory requirements

Specific example of a statement

To more clearly demonstrate how exactly such a document should be drawn up, let’s look at the following example: an application to terminate the Rostelecom agreement. This is one of the companies that offers its own application template, which can be downloaded on the official website or by typing the appropriate query in the search bar.

At the top of the application, the user indicates the addressee of the application (full name of the head of the department or the responsible person from the contract), and also fills out information about himself - full name, registration address and installed equipment, passport details, contract details and personal account number.

After the title of the document, you must repeat the contract details in the appropriate line and indicate the reason for refusing services. This is followed by official notes on acceptance of the application for consideration and a tear-off coupon for the subscriber.

This is an ideal application form from a business standpoint., including all legal requirements and at the same time understandable to the subscriber. The most common problem when drawing up a refusal is the loss of your copy of the contract. This situation can be easily resolved: just contact the company’s office, provide your passport details and receive a copy of the contract.

The Rostelecom website presents special section, explaining all the intricacies of terminating contracts.

If you have to refuse the services of this particular company, carefully study all the information on this issue on the website.

Conclusion

Termination of a contract for the provision of services is a standard procedure regulated by law. The application can be drawn up in free form, but you must provide all the required information, including the contract number. For convenience, you can use sample statements from the Internet or consult directly with the service provider.