The “Holy Trinity” of the hospitality and service industry - restaurant, tourism and hotel business - despite the crises, is in the process of active growth. And even though a Russian hotel does not always fit into the European standard and infrastructure development lags behind Western countries, educational courses will look attractive as long as the business itself is attractive to investors and potential hoteliers, promising for careerists and elite in the eyes of the public. Even in lagging behind the EU and the USA there is a plus - the absence (as yet) of wild competition.

They will help increase the profitability of a hotel/restaurant and the professionalism of management personnel, highlight key aspects of the organization and development of the hotel business hotel and restaurant business courses in Moscow. The training program is short-term, but extremely intense. The topic of hospitality, the basics and nuances of hotel administration, taking into account its number of floors, restaurant and bar management, are discussed in a laconic but succinct form. Fire safety, booking procedure and other points.

Oriented hotel business courses to European standards, but with an eye on the capital and all-Russian realities. After all, no Swiss profile higher education will not prepare the manager for “collisions” with domestic regulatory authorities, difficulties with supplies that arise out of the blue, slackness of personnel and other troubles of the domestic type.

I can be and an additional trump card for applicants applying for leadership positions. After all, if for the EU a note about a specialized VO in a top manager’s resume is a common occurrence, then for the hotel staff of the Russian Federation it is rather an exception. And against the backdrop of applicants with diplomas in chemists, philologists and engineers, hotel and restaurant business courses look solid and very attractive.

But the most valuable thing that hotel business courses in Moscow offer is experience-based successful establishments practical recommendations. It is impossible to answer all hotel business questions with the help of hotel and restaurant business courses. But they lay the foundation for a hotelier’s success, set priorities in organizational and management issues, help improve the qualifications of staff, and, accordingly, the level of service and profit.

Hotel business courses in Moscow

Any business requires a good knowledge of legal aspects, entrepreneurship theory and the ability to analyze the market situation. You can get the knowledge that entrepreneurs and aspiring businessmen need in the “Hotel Business Training” course.

Today, the hotel and tourism business is one of the most well-developed, competition in this sector is high, and therefore it is necessary to maneuver competently and correctly adjust business development policies. You can learn all this and much more by signing up for training at our center!

The training program involves familiarization with the peculiarities of the structure of the administrative and economic service, legal basis and rules for maintaining documentation. In the learning process hotel business You will learn how to competently organize a reservation and accommodation service and become familiar with European standards.

Classes in this course are taught by specialists who have been working in the hotel business for many years and have successfully developed their companies. They will be happy to share the secrets of success!

hotel and restaurant business courses in Moscow

Course name:

Organization and management of hotel business.

Course duration:

Total course volume:

Class schedule:

Standard training mode:

• Monday, Wednesday, Friday - 4 academic hours each.
• Tuesday, Thursday - 4 academic hours each.
• Saturday, Sunday - 4 academic hours each.

• Monday, Tuesday, Wednesday, Thursday, Friday - 4 academic hours each.
• Monday, Wednesday, Friday - 8 academic hours each.
• Tuesday, Wednesday - 8 academic hours each.
• Saturday, Sunday - 8 academic hours each.

Group lesson times for courses:

• morning - from 9-00 to 12-00, from 10-00 to 13-00
• daytime - from 12-00 to 15-00, from 13-00 to 16-00, from 15-00 to 18-00
• evening - from 18-00 to 21-00, 19-00 to 22-00
• Weekend groups: Saturday and/or Sunday - from 10-00 to 13-00, from 13-00 to 15-00, from 15-00 to 18-00.

The unprecedented demand for services in the hospitality sector has led to the fact that a qualified and truly skilled tourism specialist is worth his weight in gold in Russia and abroad. To obtain a higher education that meets international standards, it is worth carefully studying the offers of European and American universities.

A future tourism manager needs to undergo training in an international environment. National composition participants in study programs at foreign universities meets this requirement.

Russian universities are not able to compete with Western universities, which have been training professional managers in the field of tourism for several decades. Higher education abroad represents the quintessence of theory and practice, because each program is based on real experience And latest developments specialists in the field of tourism. In addition, traditionally successful and innovative customer service models are used to develop the skills needed in this area.

Bachelor's students at the Hotel Institute Montreux at a lecture (Switzerland)

Tourism education abroad: key points

Tourism education is comprehensive. In most cases, students work using the case study method, that is, they are immersed in specific situations characteristic of working in their chosen specialty. Students learn to analyze and easily adapt to changes in the situation in order to find the most rational and effective ways problem solving. Analysis of “cases” allows you to train your skills by studying in an unusual, productive and interesting format of classes.

A particularly prestigious tourist package can be obtained in Switzerland. In this country there are ideal conditions to create and promote a business in the hospitality industry, which means that unique programs are ready here for an in-depth study of the features and prospects of this industry. Switzerland offers the largest selection of specialties, and their list is constantly expanding in accordance with the requirements of the time.

Practical classes at Culinary Arts Academy Switzerland (Switzerland)

• preparatory courses for applicants
• bachelor's degree
• master's degree
• refresher courses

Each of these areas is designed to train modern and success-oriented specialists who can bring creative and sought-after ideas to the tourism business.

Studying in Switzerland includes programs that develop time management skills, corporate responsibility, discipline. All this serves as the key to success in the future.

Practice as a tourism specialist

Top universities in Switzerland are equipped with special classrooms, for example, similar to reception desks. They also work closely with both small and very influential hotels, restaurants, and entertainment centers. More than 50% of study time is devoted to practicing skills in practice, because education in the field of tourism includes numerous internships both in the country of study and abroad.

MBA course at Glion Institute of Higher Education - a bright period of life (Switzerland)

Among the universities in Switzerland offering to study tourism and hotel service, Glion Institute of Higher Education, Cesar Ritz Hotel School, Hotel Institute Montreux, Les Roches International School of Hotel Management are especially popular. These are recognized industry giants that produce truly qualified personnel who are ready to work anywhere in the world. Studying at the Swiss Hotel Management School, School of Hotel Management IHTTI, Swiss School of Tourism and Hospitality is also in deserved demand among foreigners. The competition for their branches is very high.

Prices for education in the field of tourism

Education in Switzerland depends on programs, number of internships and other factors. The cost varies from 35,000 to 70,000CHF (Swiss francs) per year.

The wide range of prices is due to the high status of some universities, where studying is much more expensive, but will be a huge plus when finding a job.

If you dream of studying in England or the USA, studying tourism and obtaining higher education in these countries, then the choice of universities is almost as impressive as in Switzerland. In the USA, it is worth noting the influence of Colorado State University, Oregon State University and the University of South Florida.

In England, you can achieve mastery in any specialty related to the field of hospitality by graduating from the University of Exeter, Regent's University London, University of Surrey or London South Bank University.

More and more managers are deciding to get a second higher education in the field of tourism, as this provides a brilliant opportunity to improve their chances of success in this promising industry.

Hotel business, culinary arts, hotel and restaurant management, as well as sports, entertainment and event management can also be studied as part of additional education, for example, in courses for management staff. StudyLab company recommends tourism education to sociable, positive and purposeful people who dream of finding their calling in working with people.

300 hours 23500

4.1 Hotel classification

12. Basics of hotel management

18. Hotel staff selection

18.3 Leadership styles

Apply for training and get free access right now to a demo lesson on 11 secrets from successful hoteliers to increase sales hotel services!

A profession in the hotel business is promising and relevant

The tourism business in Russia and around the world, despite certain economic instability, is actively developing these days, and this mainly contributes to the emergence of hotels different levels and quality of service. Unfortunately, not all hotel owners understand how important it is for the hotel’s reputation to be able to professionally and competently manage the hotel’s departments and services. To do this, it is necessary not only to have an idea of successful examples management of well-known hotel chains and the structure of hotel services, but also to understand in detail the quality standards, requirements for staff and additional services that the hotel can provide.

The position of hotelier is the highest level of the hotel career ladder, it requires high competence and is associated with extreme responsibility. Only a true professional with appropriate education in this field can occupy such a high position. And you can get such an education in the hotel business through courses at the International Academy of Business.

Full course program "Hospitality" specifically for hotel managers

Especially for managers of hotel industry enterprises, the International Academy of Business has developed an effective training program in the hotel business.

The Hospitality program at the International Academy of Business is aimed both at training “from scratch” and at improving the skills of hotel or hotel managers.

The International Academy of Business uses modern approaches and technology in education. Long gone are the days when you had to attend classes at designated times and waste time on the road. To study at the International Academy of Business, it is enough to have access to the Internet to receive necessary knowledge at any time and from anywhere in the world. Try it and feel how easy and productive distance learning can be, thanks to the clear form of presentation of the material, equipped with illustrations, tables, diagrams and videos. In the process of studying hotel management and business professional specialists The academies will always be in touch with you, ready to answer all your questions. Our main task is to help you master your specialty as efficiently and effectively as possible. Distance courses hotel business at the International Academy of Business - these are quality educational services for your future!

Modern and promising training at the International Academy of Business

The International Academy of Business has been specializing in providing qualified training for owners, managers and employees of the tourism and hotel businesses for more than 15 years. More than 5,000 students have already entrusted their Professional Development and career growth.

After completing the courses distance learning in hotel business at the International Academy of Business, graduates receive a state diploma with an international application for completion professional course"Hotel business".

License for educational activities №038379

Training course program "HOTEL BUSINESS"

2. Hospitality industry in the 21st century
2.1 Structure and development factors of the hospitality industry
2.2 Seasonality and current state hospitality industry
2.3 Basic models of hospitality and hotel business organization
2.4 Classification and specifics of hotel services and hotel products

3. Classification and structure of hotel enterprises
3.1 Classification of hotels in different countries by category, category, level of comfort
3.2 Types of hotels and functional purposes of hotels
3.3 Requirements for hotels of different levels and life support

4. Features of the development of the domestic hotel industry
4.1 Hotel classification
4.2 Hotel management system and hotel chains in Russia
4.3 Hotel industry system in Moscow and St. Petersburg

5. Main features of hotel services
5.1 Hotel services and their functions. Interaction between hotels and travel agencies
5.2 Operating methods and room reservation systems. Reception service structure
5.3 Structure of the hotel’s engineering, technical and administrative services
5.4 Security service structure and job descriptions hotel staff

6. Theoretical basis international standards hotel services
6.1 Concept of quality service standard and application of service standards as a success factor
6.2 Appearance and rules of conduct for hotel staff
6.3 Telephone conversation standard. Procedure for booking, registration, check-out

7. Basic requirements for employees of hotel enterprises
7.1 Compliance professional ethics and personal qualities for working in a hotel
7.2 Factors influencing a guest’s choice of hotel
7.3 The most common types of customer behavior and rules for communication between hotel staff and guests
7.4 Basic principles successful work dealing with difficult guests and ways to resolve complaints

8. Organization and basic principles of operation of the hotel restaurant complex
8.1 Hotel restaurant system and waiter work standards
8.2 Advantages and disadvantages of outsourcing in the hotel business
8.3 Room-service and compliment system for hotel guests
8.4 Rules for document flow, accounting for restaurant service dishes and minibar products

9. System of additional hotel services
9.1 Services for booking tickets, transfers and organizing excursions at the hotel
9.2 Typology, types and functions of hotel animation services and programs
9.3 Catering for tourists in hotels

10. Licensing and certification of hotel business
10.1 Definition of standardization, hotel standards and licensing
10.2 Indicators of the quality of hotel services
10.3 Confirmation of hotel compliance with international requirements (certification) and international certification

11. The role and economic importance of competition in the tourism market
11.1 Effective management of the hotel business. Formation and key factors of competitiveness
11.2 Types and basic strategies competition in the hotel services market

12. Basics of hotel management
12.1 Classification of forms of hotel management: contract, franchising, rent, joint stock companies, syndicates, consortia
12.2 Structure and methodology of hotel enterprise management. Quality management
12.3 Leadership and motivation of hotel employees
12.4 Methods and functions of planning, management functions

13. Management decisions and procedures and developments
13.1 Types and conditions of effectiveness management decisions
13.2 Process, decision-making styles and approach to decision-making
13.3 Organizational plan and control over the execution of decisions

14. Financial management hotel enterprises
14.1 Economic planning and analysis financial condition hotel company
14.2 Components of a hotel product and calculation of the cost of hotel services
14.3 Revenue management of a hotel enterprise, accounting and reporting
14.4 Indicators for assessing the movement and condition of the main and revolving funds hotel

15. Drawing up a business plan for opening a hotel
15.1 Drawing up a business plan, budgeting and costing
15.2 Interactions of hotel management systems
15.3 The process of preparing for the expansion of a hotel chain

16. Marketing management in the hotel business
16.1 Main reservation systems
16.2 Cyclicality in the marketing of hotel services. The need to monitor competitors and action plan
16.3 Internet promotion and program organization

17. Security and security system
17.1 Integrated security and fire protection system
17.2 Security concept for a modern hotel

18. Hotel staff selection
18.1 Features of hiring staff in a hotel, rules for conducting surveys and interviews
18.2 Features of personnel selection for line and management positions, leadership qualities and organizational abilities
18.3 Leadership styles

19. Professional development of hotel employees
19.1 Training, internship and professional adaptation new employees
19.2 Evaluation of the performance of hotel employees
19.3 Conducting trainings and certification of hotel staff

20. Hotel personnel management
20.1 Forms and methods of personnel management, staffing
20.2 Conclusion rules employment contracts and wages
20.3 Fund formation and accrual wages

21. Basics of taxation of a hotel enterprise
21.1 System of taxes and fees, VAT calculation
21.2 What are the taxes on the net profit of an enterprise and on the cost of production?
21.3 Features of hotel taxation and income tax

The course “Hospitality” of the International Academy of Business will teach you to understand the trends of the hotel business, tell you about the nuances of the services provided by the hotel, and introduce you to the standards in the hotel industry. You will learn all the intricacies of management in the hospitality industry. You no longer need to look for where to study hotel business and hotel management - the most effective correspondence training in hotel business is at the hotelier school courses at the International Academy of Business. Apply for the Hospitality course now and in just a few weeks of study you will acquire all the necessary knowledge to effectively manage a hotel business and master the profession of a hotelier!