People's computer literacy is constantly improving, so PC users are able to independently fix a number of computer-related problems. Although not everyone is able to carry out serious repairs on our own. In this article we will look at a computer repair business plan with calculations.

Therefore, there is a demand for computer restoration services and creating a business that provides these services looks like a promising business. This requires some knowledge and organization. This process is complicated by a lot of difficulties and specific issues, which are problematic to overcome.

There are two ways to build a computer repair business. Both options differ from each other in some nuances.

Advantages and disadvantages of opening a computer repair service

In the table below, we consider the advantages and disadvantages of opening a service center that repairs computer equipment. It can be noted that the main the target audience— people who have a need for computer and laptop repair, as well as diagnostics and treatment for viruses.

How to open a service center from scratch: documents for tax registration

There are two options for opening a computer repair center: with tax registration and without official registration.

To register with a tax company for computer repair, you can submit documents to create an individual entrepreneur or LLC. Below in the table we analyze the main advantages, as well as the necessary list of documents for registration of each of legal form. When registering under OKVED, select your main activity: 95.11 — Repair of computers and peripheral computer equipment, you can additionally specify the OKVED code 95.12 — Repair of communication equipment.

IN tax reporting service center for the repair of computer equipment, you can use the BSO (form strict reporting) instead of a cash register (cash register) / Article 2, paragraph 2 Federal Law No. 54-FZ dated May 22, 2003. A strict reporting form can be used when we provide services to the public (as in our example). BSO is not used when selling goods.

Implementation in practice

To provide computer repair services, it is not necessary to have a large start-up capital. The success factors in this case are:

• low prices;
• high quality of services;
• prompt order fulfillment;
• wide range of services;
• responsibility to clients.

Pay attention to the level of services provided. If after repairing the computer the client encounters the same problem again, he is unlikely to contact you again.

Competition in the computer repair market segment is high. Many young people try to restore and maintain computer equipment to earn extra income. Therefore, setting high prices at the initial stage means depriving the opportunity to create a customer base.

The next factor is the speed of response to the order. Modern users are accustomed to playing their favorite games or spending time in in social networks. Therefore, the client will give preference to the type of service that will help him quickly return to his usual rhythm of life. Your customer base will increase if you as soon as possible come to the address and fix the problem.

Computer assistance includes a wide range of services, including:

• computer repair and maintenance;
• antiviral treatment;
• recovery of lost data;
• setting up networks and more.

The size of your profit depends on the extent to which you expand the range of services you provide.

In any work, a certain number of errors are expected to occur. For example, the address was not saved when setting up the network or the connector jumped out of the port. Approach your work responsibly and eliminate errors and shortcomings in your work in a timely manner.

Business advertising

Perhaps one of the most effective ways to enter a business will be local (in the nearest areas) posting advertisements on the entrances of houses, which indicate a short list of services and contact information. Your first task is to create a base of loyal visitors who can recommend you to their friends.

Computer repair is serious business. Criminal liability

The bulk of orders are related to customization software(BY). But remember that in doing so there is a risk of being subject to Article 146 Part 2 of the Criminal Code of the Russian Federation, which provides penalties for installing or configuring unlicensed software. If a master is caught doing this, he will face a fine or imprisonment.

This problem is very important because 90% potential clients use pirated copies of software. High chance of becoming an object scheduled inspection OBEP or a victim of competitors, so it is better to refuse to work with unlicensed programs. In this case, difficulties are inevitable - after all, the population of small towns in Russia is not eager to pay a considerable amount for access to licensed software.

So, the cost of working with pirated copies will be approximately 700 rubles. Of these, 500 rubles. accounts for the installation of software, and 200 rubles. - for debugging. If you work with a license, the situation changes significantly. You will have to either refuse the client’s order, since he has a pirated copy of the operating system installed, or offer installation of a licensed OS for 3,500 rubles. with payment for specialist services from 500 to 1000 rubles. This situation is unlikely to contribute to an increase in the number of people willing to pay such an amount.

Thus, it turns out that the market sector according to computer repair determined by high demand for such services, but clients do not want to pay fairly. Therefore, look for ways to solve this problem. Most experienced businessmen recommend refusing to use unlicensed software. Their advice boils down to one thing - the need to convince clients to pay for legal software, since it is primarily beneficial for them. Licensed software guarantees its stable operation and high quality service maintenance.

Webinar on how to open a computer and electronics repair business (entrepreneur Evgeniy Kutsenko)

1. Accompany the acceptance of the order by obtaining information about the software installed on the client’s computer. When using unlicensed software, the customer is informed that it is impossible to provide services or is offered the installation of official software.
2. Regularly expand the list of services provided.
3. Look for clients among entrepreneurs and legal entities– these categories of customers usually use licensed programs.
4. Promote your services wisely, focusing on quality and working only with licensed products.
5. Hold regular customers, offering them discounts or all kinds of bonuses.

It cannot be said that such advice will help you easily and quickly set up your business. At the initial stage, you will not be able to earn any tangible profit, since following the rule “We work only with licensed software” will lead to the rejection of a large customer base. But a long and persistent struggle for each customer will allow you to achieve the desired result.

Computer repair franchise

On the market you can buy a ready-made business solution for organizing a computer repair center. The Virusov.net franchise (http://www.virusov-net.com) has the following parameters:

Assessment of the attractiveness of a business by the magazine website

Business profitability	(4.0 out of 5)	Business attractiveness 3.8
Project payback	(4.0 out of 5)
Ease of starting a business	(3.5 out of 5)
Opening a computer equipment repair service has an undeniable advantage - high margins and the absence of any large costs other than rent and wages to a specialist. A key success factor is advertising, which should be done locally for the area.

Quantity personal computers and laptops in the hands of the population are growing. In cities, most families have more than one PC or laptop at their disposal, so the scope of potential employment for service engineers is increasing every day. To start making money in this market, you will need relatively small financial investments - about 200-500 thousand rubles, and a sensible business plan for a computer repair service center. For a startup, it will be enough to register as an individual entrepreneur; after you decide to expand and open new branches, you can re-register as an LLC.

Planning the financial part

We start with budget planning. It all depends on what city you will open your business in, which, in turn, will affect the cost of rent and the amount of staff wages.

First, let's look at the expenses you can't do without:

• premises rental – 10-25 thousand per month;
• purchase of equipment – ​​120-150 thousand;
• registration – 2 thousand rubles;
• advertising - about 10-30 thousand rubles.

Each item is adjusted according to the situation, for example, prices for renting premises strongly depend not only on the city, but also on the region. It is not necessary to buy new equipment: it can be used, but of high quality, or it can be leased to you.

It is advisable to include additional expenses in the computer service business plan. We will include among them wages employees 1-2 months in advance - the financial “cushion” will never be superfluous. In our project we will consider a situation with a staff of 2-3 people, their monthly salary will be about 80-150 thousand rubles. You can also budget for the cost of creating your own website, but that can wait until you make your first profit.

Selecting a room

The workshop will require a room measuring 15-20 square meters. m.: this is quite enough to organize a small room for receiving clients, and the rest of the space will be reserved for a workshop. A suitable property could be a utility room or an apartment converted to non-residential use. It is best to look for premises in a residential area, but first make sure that there are no competitors nearby. If you cannot find such an area, you should not immediately abandon the idea. You can always play on prices, advertising, and don’t forget that there is plenty of work in this niche and there is more and more every day.

Your computer service business plan may need to include repair and communication costs. You need to connect the Internet, equip a room for receiving clients: this is a reception desk and a sofa, where people can wait for the completion of diagnostics and/or urgent repairs.

Let’s not forget about the arrangement of the workshop itself: in addition to two workplaces, you will need racks for storing equipment and spare parts submitted for repair. Spare parts are another expense that we must include in the budget. To get started, you will have to order them for each specific repair.

Staff

The selection of personnel will depend on what kind of experience in computer repair the business organizer has, and what functions he plans to assume. Depending on this, he will be able to replace someone from the staff, thereby reducing salary costs.

To run a business you will need two service engineers. Firstly, one master can always get sick, moreover, he cannot work without days off and vacation, and closing a repair shop for even a day is fraught with financial losses. Secondly, having two service engineers on staff allows us to provide on-site repair services without stopping work in the workshop.

The third person on the staff will be an administrator - one is enough. While the administrator is resting, one of the technicians can accept or issue the equipment, so it is not necessary to keep a replacement for this staffing unit. But it is also impossible to completely abandon the administrator, because the master brings money to the company when he does repairs, and not in the process of communicating with clients.

For reference accounting You can periodically involve a third-party specialist.

Range of services

We include in our business plan the following computer services:

Please note that some of the listed services can be performed on site. Many people prefer to call a technician instead of going to a service center themselves.

Advertising

In order for our computer repair business plan to work without downtime, we need to provide for it advertising campaign. First, you should order the production of a noticeable sign. Then, if you have finances, you can consider other options for outdoor advertising: banners, pillars, billboard rental.

A good effective means would be leaflets, which should be posted around the area and, if possible, placed in mailboxes - this can be agreed upon with the post office - they provide similar services. To make yourself known, spend a little money on promoters who will distribute advertising products within 2-3 days after the service opens: let them hand out not just leaflets, but discount coupons, this is a great additional incentive.

In the Internet

As soon as you start working, register on free advertising platforms on the Internet - these can be regional forums, classifieds sites, groups on social networks. Having your own website wouldn’t hurt either, but developing it requires time and money, plus subsequent promotion is also not free.

If finances allow, you can create a website in advance; this will significantly increase the level of your service center in the eyes of potential clients. And after you start working, start promoting the site through contextual advertising. Search engine promotion can also work, but its effect is achieved in 3-4 months at best.

Buy a business plan for a computer repair service center

An important aspect of entrepreneurship in the field of computer maintenance and repair is the very high level of competition. Without the necessary level of analysis of the market and the service sector of competitors, very often you can quickly go bankrupt, without having time to unwind and confidently get on your feet. This can be avoided with the help of a well-thought-out business strategy and high-quality market research. information technologies. To do this, we offer you for the city of St. Petersburg. In this business plan, investment and current expenses were calculated, economic and financial assessment project, carried out marketing research market information services. This project will be useful for start-up companies and authorities state power regulating relations in the field of information technology.

How to write a business plan: Video

Given the high level of computerization, it is not surprising that the demand for computer equipment repair and maintenance services is very high today. Therefore, many people strive to build their own business in the field of computer assistance. Companies are trying to deal with high competition in different ways. Some use “white” technologies, increasing the list of services and additional bonuses, while others are not very fair in competition, dumping prices. How to survive in such conditions and create successful business computer repair?

Options for starting a business

Before drawing up a business plan for a computer service, think about how your center will function and what your role is in it. Further steps to create a case will depend on this.

Types of businesses based on skills:

1. Start personal business from scratch from providing services independently. Having developed a customer base, you can develop your business by enlarging it. This option is possible if you have the necessary technical knowledge and required skills. In the future, you can hire a manager who will take over the organizational issues of running the business.
2. Starting a business from scratch by organizing the process. If you are roughly familiar with the topic, but do not have enough skills to directly carry out the work, you can start a business as a manager. That is, your task will include finding clients, concluding contracts with them, and then searching knowledgeable people, capable of fulfilling an order at a lower cost. This is a little heavier compared to the previous option.
3. Starting a business from scratch with capital investments. You don't have to have any skills to do this. You need to have enough funds to hire staff, rent and equip premises, and get the business up and running.

Types of business based on the business organization scheme:

A business plan for a computer service may provide for several schemes for implementing the center. In most cases, start-up capital is not required. But still, having the opportunity to make some investments, you get the opportunity to quickly develop your business. So, how to open a computer service:

1. Providing private services in clients' homes. In this case, there is no need to rent a room; a set of equipment for working with computer units, as well as the software part, is sufficient. Spare parts can be purchased in the city from wholesale suppliers. All you need to do is have a phone number and build a customer base. They are first offered help with minor repairs, virus removal, setting up the operating system, routers, network, etc. Over time, you can invest in creating a website, distributing flyers, and posting advertisements. The site will cost about a thousand dollars, and about fifty to support it.
2. Providing services to companies, essentially working as a freelancer in the computer field. In this case, in addition to the services mentioned above, it is necessary to offer assistance in setting up the internal network and other things. In fact, this is an on-call system administrator job. You can repair computers on site in the office, or take them to your home. There may be several such clients, which makes it easier for you to find new orders. Again, the only investment you need is a phone.
3. Organization of a full-fledged service center. This will require serious capital investment. They will go towards creating the site, optimizing it, filling it, and promoting it. For this you need to allocate at least a thousand dollars for the creation of an Internet page and fifty a month for its maintenance. Then you need to rent a room and purchase equipment for the center.

Equipment and premises

A business plan for a computer service does not require renting a large premises, and it is certainly not necessary to choose the city center for this. This makes the search a little easier and makes rent cheaper. To operate a computer help center, 15-20 square meters is enough. m. It must be zoned into a separate room for holding repair work and a small area for communicating with customers and taking orders.

To work, you need to purchase special equipment for diagnostics and repair:

• solders
• tin
• microscope
• tool
• hot air soldering station
• other tools.

In addition, you will need software. Preferably licensed - this will simplify your work and allow you to safely work in the legal field.

Staff

At the initial stage, if you yourself have enough skills to provide such services, you can work independently. However, over time you will need additional staff. It is also necessary if you immediately organize a large service center. You will need several engineers who will be directly involved in computer repair. We need a manager who will look for clients for the computer help center, receive and receive orders. As the volume of work increases, the final responsibilities can be assigned to an individual employee. You will also need the help of an accountant.

Service list

When drawing up a computer repair business plan, first of all, you should offer the following services:

• full or partial PC repair, replacement of its parts;
• data recovery;
• Internet connection;
• installing anti-virus programs, cleaning PCs from viruses;
• formatting and organizing disks;
• setting up multimedia programs;
• installation, adjustment and updating of software;
• diagnostics and adjustment of a laptop or PC.

Calculations

For organization this kind the company needs to invest about 180 thousand rubles. These funds usually go towards the following expense items:

• advertising – 20 thousand rubles;
• payment utilities, telephone, Internet – 10 thousand rubles;
• purchase of equipment, purchase and installation of software – 120 thousand rubles.
• rent – ​​25 thousand rubles;
• other expenses – 15 thousand rubles.

The income part is formed from payment for services. What tariff to set depends on the average price that works in your market. The price tag is also influenced by the nature of the damage or the complexity of the service itself. For example, if a system crashes, its recovery starts at about 500 rubles, if the client has a disk with the operating system. The final price depends on the type of operating system. Other programs are usually installed for 1-1.5 thousand rubles. for each. Restoring lost data from removable storage also costs about 500 rubles. If we are talking about a hard drive, which is also damaged, the service can cost 3-40 thousand rubles.

One engineer is able to generate income from the provision of services in the amount of 50-70 thousand rubles. per month. That is, we can say that these investments will be returned in about six months.

Business pitfalls

As already mentioned, competition in the market is very high. Therefore, in order to be able to stand out from competitors, it is worth considering that the following factors influence success:

• speed of order fulfillment – ​​try rewarding staff for quickly completing orders;
• the quality of the work performed should not be a sacrifice of speed - it should be perfect;
• the list of services should be extensive, it is advisable to constantly expand and improve it.

The first steps to take last

Some entrepreneurs make a big mistake by first taking steps that do not lead to the establishment of a business. The main principle of development is that first you need to do what helps you earn money, and then everything else.

Therefore, first of all, you need to put all your efforts into finding clients, and not officially registering your business. You will always have time to register an LLC or individual entrepreneur; it is important to first create something that can then be legalized. Moreover, some forms of business organization are much more difficult to close than to open. When registering, by the way, you should indicate the activity code OKPD 2 95.11 “Computer and peripheral equipment repair services.” The big advantage of business is that there is no need to obtain any licenses, certificates or permits to operate.

You should only purchase equipment that you will work with first and that you will need constantly. If you have a client with an order where you need to use equipment that you don’t have, you can always contact the right repair office yourself. And only when you have enough funds does it make sense to buy expensive equipment. This way you will achieve payback faster.

The same applies to renting premises. You should definitely not look for it in the city center. It is enough that this place has a convenient transport interchange and you can be easily found.

Opening a computer and laptop repair service - how to organize this business correctly?

In any city you can now find several workshops providing repair and maintenance services for computer equipment.

Despite its prevalence, such a business is in great demand. After all, every day hundreds of people buy computers and office equipment, which, like any machine, tend to break down. Therefore, having knowledge of programming and the internal structure of computing devices, you can organize your own business. And so that he brings stable income, it is important to follow several rules.

Computer and laptop repair service is an organization specializing in providing maintenance and repair services for computer equipment. The business is quite profitable, as it requires virtually no costs for products. All equipment and tools are purchased once, upon opening. They will only require replacement if they break down, and this can happen if the operating conditions are met, after 2-3 years. You will only have to pay for the rent of the premises and salaries of the employees. Everything else is pure profit, which can reach up to 10 thousand rubles per day.

Opening a service can cause some difficulties, which will involve the preparation of documents and search for premises. The fact is that in order to obtain a license, an entrepreneur is presented with a number of requirements, including a stable financial situation and the ability to easily pay taxes. As for premises, it is now quite difficult to find it in the central region, and landlords are asking a considerable fee. If you rent a room in remote areas, then there is a risk of being left without clients.

Where to begin? Any business starts with documents. You will have to go through a lot of authorities to sign the necessary contracts and papers. The first step is to register your business as an individual entrepreneur or LLC. In accordance with the law, the owner of the new company receives permission to conduct business. With this paper you can open several service centers, but only aimed at a specific type of service.

In addition to the permit, you will have to pay a bribe for obtaining the paper and to the tax authorities. Also, you need a bank account to which money for the work done will subsequently be transferred.

Concerning financial side, That minimum amount to open a business of this plan is 30 thousand rubles, excluding the rental of premises. This money will be spent on obtaining a permit. To the amount you need to add about 100 thousand more for the purchase of equipment and materials.

Room. The selection of premises for opening a service must be approached with particular care. It is highly recommended that the building be located closer to a busy street and next to a computer store. If possible, you can negotiate with point of sale about directing clients to this particular workshop. Of course, you will have to pay a certain percentage, but any advertising requires investment.

The premises must comply with the standards of the SES and the Ministry of Emergency Situations. If there is no such permission, then it will be necessary to obtain it by inviting employees of inspection services for inspection. This, again, will require investment. But, without the appropriate papers, the service will be closed at the first visit of the SES or the Ministry of Emergency Situations.

The size of the premises depends on financial capabilities. As a rule, service centers open in a small room, which is quite enough for the first time. If the business develops successfully, the premises can be expanded.

Equipment. The next step will be the purchase of equipment necessary for the full implementation of repair services. First of all, you will need pieces of furniture - tables, chairs, cabinets with shelves. This is a minimal set that can be supplemented with various shelves, sofas for visitors and advertising stands.

You can buy all this at any furniture store. If the service opens for the work of several people, it is worth looking for a wholesale base where you can get a good discount for purchasing identical items.

After arranging the premises, it is necessary to begin purchasing equipment and tools. This list must include the following:

• Screwdriver Set. To open a computer or laptop, you will need small flathead and Phillips screwdrivers. Also, it’s worth stocking up on medium-sized tools.
• Scalpel. This tool will be needed to strip the wires and open the case. You can buy a scalpel at any pharmacy, but preference should be given to domestic manufacturers
• Eraser. A necessary tool for cleaning small surfaces from dirt
• Toothbrush. Helps clean hard-to-reach places
• Multimer. This modern look diagnostic equipment needed to identify computer problems
• Charging device. It is best to stock up on a universal option, to which you can connect connectors for various models. Charging is necessary to test computer equipment. You can use a USB cable instead
• Hot air soldering station. Using this equipment, craftsmen will be able to resolder chips and wires
• Microscope. Helps carry out repairs of small parts. Also, a microscope will be needed to diagnose chips
• Card holder. Useful for craftsmen when working with motherboards
• A working computer for accessing the Internet and downloading software
• Accessories for computers - screens, keyboards, spare buttons, USB connectors
• Wipes for cleaning computer screens and internal parts

All equipment should be purchased from trusted suppliers, which can be found via the Internet or familiar service centers. After delivery of the tools, it is important to inspect the quality of the products. And, if everything meets the stated requirements, then it is recommended to establish relations with this supplier. In the future, you will have to change equipment and purchase new tools.

Staff. Personnel selection must be done in advance so that after the opening of the service the staff is fully staffed. Especially if you plan to hire employees without work experience. In this case, it will be necessary to conduct training to improve skills and improve the level of knowledge.

Great computer repair service it will require several people - craftsmen, an order-taking worker (also a consultant) and an administrator. In the future, as the business develops, it will be possible to open a small store selling accessories and spare parts for computer equipment. Along with this, you will need a seller.

In a small service that occupies one small room, One person will be enough to take orders and carry them out.

Requirements that must be met for personnel successful development business is sociability, politeness, absence of bad habits and knowledge of computer programming. The master must quickly navigate the Internet and the internal structure of the computer.

Advertising. Like any new business, the service needs advertising to attract customers. At the initial stage, these should be advertising posters hung in crowded places, business cards that can be distributed on the street or enter into an agreement with a store where they will be displayed public access visitors. You should definitely place an ad on the Internet, or even better, create your own website.

Another type of advertising is the creation of pages and groups on social networks. The main thing is to come up with an advertising slogan that attracts customers. Let it be low prices, discounts on comprehensive services or reduced cost of services on certain days. Such advertising will in a great way business promotion.

And the most important way to attract clients is high-quality and fast work. If after the repair the computer user is satisfied, then next time he will contact you again and recommend the service to friends.

Opening any business requires time, initial capital and the so-called “entrepreneurial spirit.” Great amount Service-providing organizations closed at the beginning of their work, or never had time to open. The reason for this is the incorrect formulation of the plan, too fast or slow business development. Therefore, in order for a computer repair service to generate a stable income and develop successfully, it is important to comply with the listed requirements and advice, as well as to bring the job started to completion.