font-size:18.0pt">NOU VPO INSTITUTE OF MANAGEMENT,

BUSINESS AND RIGHTS

Training and metodology complex
by discipline

"Professional

ethics"

for full-time students

Rostov-on-Don

2014

The educational and methodological complex for the discipline “Professional Ethics” was developed in accordance with the requirements of the Federal State Educational Standard of Higher Professional Education for full-time students studying in the field of study 030900 “Jurisprudence”.

The educational and methodological complex is intended for full-time students, contains a plan of lectures and practical classes, recommendations for implementation independent work, requirements for the level of mastering the program and certification in the discipline, educational, methodological and educational information support for the discipline.

Compiled by: Ph.D. n, (NOU VPO IUBiP)

Reviewers: Dr. Phil. n. (NOU VPO IUBiP)

D. phil. Sc., (Federal State Budgetary Educational Institution of Higher Professional Education DSTU)

1. lectures

Module 1

Topic 1. Ethics as a science

Purpose of the lecture: introduce the specifics of ethics as a science and a number of key concepts.

Summary of the lecture:

Ethics -the science of the essence, laws of origin and historical development of morality, functions of morality, moral values ​​of social life.

Moral - This is a special form of social consciousness, representing a set of certain views and feelings, principles and norms, customs and traditions that regulate the behavior of people in society.

Moral - This is a system of historically established requirements, norms and rules of human behavior presented by society, loyalty to which is voluntary.

Moral– practical embodiment of moral ideals, goals and attitudes in various forms of social life, in the culture of people’s behavior and relationships between them

Moral consciousness- this is a person’s awareness of the demands that society places on him. Moral consciousness is based on a set of moral norms, principles, ideals and contains an assessment from the position of a developed system of values. Moral consciousness represents the ideal subjective side of morality and is mandatory.

Moral standards- these are social norms that regulate a person’s behavior in society, his attitude towards other people, towards society and towards himself. Moral norms determine the content of behavior, how it is customary to act in a certain situation, that is, the morals inherent in a given society, social group.

Manners- actually practiced, most convenient and profitable forms of behavior, established social habits arising from the actual way of life of certain groups of people.

Moral principles - one of the forms of expression of moral requirements, in the most general view revealing the content of morality existing in a particular society. In this regard, they serve as criteria of morality.

Literature:

1. http://www. *****/filosofiya: Dictionary of ethics. - M, 2009

2. Krasnikova and the psychology of professional activity: Textbook. M., 2012

3. Fedorenko ethics. Kyiv, 1983.

Topic 2. Lawyer etiquette

Purpose of the lecture: introduce the concept of etiquette and the basic rules of etiquette in professional activities

Summary of the lecture:

The professional and ethical culture of a lawyer is an integrative personal education that reflects the readiness and ability of a specialist to carry out personal business communication based on a humane, professionally tolerant view of clients and subjects of human rights activities. It reflects the systemic integrity of knowledge, skills and abilities in the field of professional communications, which make it possible to successfully solve problems in the situation of personal and business contacts within the legal field.

The purpose of regulating the professional conduct of lawyers is to: ensure the interests of society and citizens, minimize the risk of abuse of the significant opportunities of the legal profession, especially in its individual areas (law enforcement, court, prosecutor's office, etc.); protect the lawyers themselves from exaggerated demands; to justify the necessary and reasonable methods of social control over the activities of lawyers, since beginners and even experienced lawyers are forced to reckon with the fact that society constantly shows increased interest in the behavior of lawyers.

Two methods of legal regulation of professional behavior are used, which are closely related to each other: prohibitions to perform certain actions or damage the authority of the profession; instructions to behave appropriately in appropriate situations.

Any prohibition in regulating the professional conduct of a lawyer must be justified by the fact that the prohibited behavior may either violate the rights and freedoms of others or undermine confidence in the professional activities of lawyers. Without this, restricting the freedom of behavior of lawyers would contradict the basic principles of constitutional legislation.

Literature:

1. Kukushin professional ethics. M.: Codex, 1994.

2. Lebedev business services (corporate lawyer): Educational and practical manual. M., 2010

3. , The bagel of law enforcement activities of police officers and the requirements for their culture. Kyiv, 1990.

Topic 3. Conflict as a social phenomenon

Purpose of the lecture: introduce the concept of conflict and basic strategies for resolving it

Summary of the lecture:

IN real life The conditions and causes of conflicts are diverse, some intertwined with others. A complex cognitive situation is emerging. It can be resolved only by taking into account the complex of factors that determine the conflict: objective (social conditions, etc.) and subjective (forms of awareness of the conflict, attitude towards it, assessment, etc.). Contents of the problem task: a) clarifying the role of social conditions in the formation of conflict; b) disclosure of the influence of the level of knowledge about a given conflict, information about it in society; c) identifying the consequences of the active influence of the socio-psychological factor on the conflict process.

The source of conflicts is social contradictions. Characterizing the main contradictions underlying the conflicts of Russian society is a pressing problem for politicians and conflict scientists. Their analysis in the educational process can be constructed in the following sequence:

Type of contradiction: its nature (antagonism, non-antagonism);

Subjects of controversy: social groups, organizations, government institutions, etc.;

Forms of manifestation of contradictions in politics, in public administration, in the behavior of the ruling elite, parties, masses, in public consciousness, in public opinion;

Methods and technologies for possible resolution of contradictions;

Estimated results of resolving the contradiction.

Despite the diversity of definitions of conflict, most authors characterize it as a confrontation between subjects with opposing interests, values ​​and goals. However, the meaning of these conflict elements is understood differently.

The functions of conflicts in social life are contradictory, since the phenomenon of conflict itself is a form of expression of acute social contradictions. Hence the problematic situation associated with understanding the role of conflict in the process of change and development of society. The problem is being considered by representatives various directions in conflictology within the framework of two mutually exclusive approaches: 1) the perception of conflict primarily as a constructive and creative factor, as a source and driving force of change and development of specific social relations; 2) seeing conflict only as a destructive phenomenon.

Literature:

1. Professional skills of a lawyer: practical training experience. M., 2012

2. On the duty and honor of a soldier in the Russian army: Collection of materials, documents and articles. M., 1991.

Topic 4. Professional deformation

Purpose of the lecture: introduce the concept professional deformation and learn to recognize its signs.

Summary of the lecture:

Occupational deformation represents changes and disturbances in the personality structure of a law enforcement officer that arise as a result of negative features of the activity performed.

Basic signs of professional deformation law enforcement officers:

An inadequate professional stereotype of an offender, a convicted person, i.e. a schematized image that usually extends subconsciously to everyone in this category. At the same time, a negative emotional coloring and exaggeration of the negative in these subjects are indicative;

An uncritical attitude towards a specific “culture” in the criminal world, the cultivation of its individual elements;

Impoverishment of the lexicon as a whole, borrowing the jargon of the criminal world and using it in communication not only with this category of people, but also with other people (relatives, acquaintances); use of profanity in communication;

Transferring the style of professional communication with convicted offenders in a situation of communication with other people, when this is not at all dictated by necessity;

A significant narrowing of the range of interests and needs, a decrease in their level, “coarsening” of the personality as a whole.

Causes the emergence and development of professional and moral deformation:

Specifics of the content and conditions of performance of official activities;

Personal characteristics of law enforcement officers;

Personal characteristics of the criminal world, the specifics of their microenvironment;

Structure professional and moral deformation of law enforcement officers:

Deformation of moral consciousness (individual and group);

Deformation of service relations;

Deformation of all professional activities.

Basic motives offenses committed by law enforcement officers:

When committing an offense while on duty, an employee is most often guided by public purpose– expose and punish the criminal, forgetting that “not all means are good to achieve the goal”;

The employee is driven by a misunderstood sense of duty and service interests;

The ideological and moral beliefs of the employee become the determining factor for him, and the requirements of the profession and position become secondary;

The employee is driven by the desire to make maximum use of his authority and power over people.

Literature:

1. Deontological codes of police of European countries and the USA.

2. Standard Minimum Rules for the Treatment of Prisoners (1984).

3. Krasnikova and the psychology of professional activity: Textbook. M., 2012

2. Practical exercises

Module 1

Task 1. The concept of morality

1. The concept of professional duty, honor and conscience

2. Moral education and self-education of the individual.

3. The concept of morality

4. Moral dilemmas. Examples. Concept, approaches to solution. Morality and justice in jurisprudence

Task 2. Office etiquette

Prepare reasoned answers to the questions below. Express your point of view. Give reasons for it.

1. The most important concepts and principles of business communication

2. Basic principles and rules for successful negotiations

3. Ethical requirements for conducting business conversations and negotiations

4. Conducting business meetings.

5. Conducting telephone conversations

Task 3. Professional ethics of a lawyer

Prepare reasoned answers to the questions below. Express your point of view. Give reasons for it.

1. Regulation of ethical relations, principles and rules of activity in the legislation of the Russian Federation.

2. Moral problems in the activities of a lawyer.

3. Code of Professional Ethics for Lawyers

Task 4.

Prepare reasoned answers to the questions below. Express your point of view. Give reasons for it.

1. The moral content of constitutional norms on law enforcement activities.

2. The relationship between ends and means.

3. Moral principles and norms in substantive law.

5. Moral aspects of the activities of employees of operational services and investigative units.

6. The nature and main content of the requirements of professional ethics of law enforcement officers.

Task 5.Ethical problems of implementing judicial reform in Russia

Prepare reasoned answers to the questions below. Express your point of view. Give reasons for it.

1. Judicial reform of 1864.

2. Jury trial and regulation of its activities.

3. Ethical aspects of a lawyer’s activities in a jury trial.

Implementation of judicial reform in Russia

Task 6.Moral requirements for the activities of the judiciary

Prepare reasoned answers to the questions below. Express your point of view. Give reasons for it.

1. The moral content of constitutional norms on justice and law enforcement.

2. The role of the judge presiding over the case in ensuring the moral nature of the proceedings.

3. The moral content of the verdict and other court decisions.

4. The moral significance of judicial debates.

5. Code of Judicial Ethics.

6. Judicial etiquette.

Task 7.Ethical problems of protecting the rights and freedoms of minors

Prepare reasoned answers to the questions below. Express your point of view. Give reasons for it.

1. System of social control and supervision of the behavior of minors.

2. Ethical problems of juvenile justice.

3. Ethical problems of protecting the rights and freedoms of minors in criminal court (inquiry, preliminary investigation, etc.)

Task 8.

Prepare reasoned answers to the questions below. Express your point of view. Give reasons for it.

1.Main areas of ethics consulting.

2. Ethical problems associated with the professional status of a lawyer.

3. Basic requirements of organizational etiquette.

4. The concept of corporate ethics

Task 9.Professional ethics of notaries and customs officers

Prepare reasoned answers to the questions below. Express your point of view. Give reasons for it.

1. Legislative regulation of the principles of professional ethics of notaries.

2. Basic requirements imposed on a notary by the code of professional ethics.

3. Professional code of notaries

3. CONTROL OF COMPETENCY ACQUISITION

List of names and codes of competencies in accordance with the Federal State Educational Standard for Higher Professional Education:

Awareness of the social significance of one's future profession, possession of a sufficient level of professional legal awareness (OK-1);

The ability to conscientiously perform professional duties and comply with the principles of legal ethics (OK-2);

Possessing a culture of behavior, ready to cooperate with colleagues, work in a team (OK-5);

Striving for self-development, improving one’s qualifications and skills (OK-7);

Ability to analyze socially significant problems and processes (OK-9);

List of practical tasks to monitor the degree of mastery of competencies ( indicating the code of the disclosed competence):

Table 3.1 - List of practical tasks to monitor the degree of mastery of competencies

4. METHODOLOGICAL INSTRUCTIONS FOR THE IMPLEMENTATION OF EDUCATIONAL PROJECTS (COURSE WORK)

Not included in the curriculum

5. independent work of students

The planned hours of the curriculum for independent work are provided for students to acquire skills in working with specialized literature, developing creative thinking, as well as consolidating the knowledge gained in the process of studying the discipline in classroom classes. This is achieved through preparation for intermediate tests, studying topics for independent study and final certification events. The content of certification activities is given in section 6 of the educational and methodological complex, materials for preparation - section 1.

Table 5.1 – Content of student’s independent work

6. CERTIFICATION

Certification structure

1. Certification of full-time students is carried out according to four elements: attendance, practical work, intermediate computer testing, final certification. For each element in the educational module, the student gains points, and the final grade (unsatisfactory/satisfactory/good/excellent, pass/fail) is displayed depending on the accumulated sum of points for all four elements (0-20 for a single-module discipline, 0-40 for a two-module discipline disciplines). All elements must be completed on time in accordance with the established lesson schedule and deadlines determined by the teacher.

2. Points for attendance (from 0 to 5 points) are awarded depending on the percentage of classes attended, which is calculated by the ratio of the number of classes attended by the student to the total number of classes taught in the discipline.

3. Points for practical work (from 0 to 5 points) are awarded depending on the percentage of work completed, which is calculated by the ratio of the number of works completed by the student to the total number of works determined by the teacher.

4. Points for intermediate computer testing (from 0 to 5 points) are awarded depending on the percentage of students’ correct answers to test tasks, which is calculated by the ratio of the number of correct student answers to the total number of test tasks.

5. Points for the final certification (0, from 3 to 5 points), which can be carried out in the form of a written exam, oral exam, computer test or defense educational project, are awarded depending on the student’s response to the requirements for these forms. If a student’s answer to the final certification is assessed negatively or he does not appear for the final certification, then he receives 0 points for it, and for the discipline - unsatisfactory or failure.

Table 6.1 – Scores for certification elements

Table 6.2 – Conversion of final points into assessment

6. If a student receives an unsatisfactory grade or a failure, then based on the direction he received to retake the discipline in accordance with the retake schedule, the discipline is retaken. If the final assessment is not passed, it must be retaken. Computer Testing and Execution practical work must be retaken by the student in case of insufficient points for a positive certification.

6.1 Sample questions for intermediate testing

1. Modern views on the place of ethics in professional communication

2. Moral and psychological climate in the work group

3. Techniques for enhancing the activities of meeting participants

4. Types of conflicting personalities

5. Preparation for negotiations and stages of negotiations

6. Mental processes and activities of a lawyer

7. Ethics of relations with various subjects of legal relations

8. Verbal and non-verbal etiquette of a lawyer

9. Forming a first impression

10. Organization of legal proceedings in the USSR

11. Crisis of trust in law enforcement agencies

12. System “society-delinquent behavior-offence”

13. The concept of moral choice

14. Current problems of legal ethics in modern stage development Russian society

15. Moral values ​​in legal ethics

6.2 Example of practical tasks

1. Your friend who works in juvenile court, Lately He always talks about how irritated he is by the juvenile defendants, and that he wants to “put everyone behind bars” as quickly as possible. Describe your actions.

2. You are a judge, and you are facing a court hearing in the case of a person who was once your husband (wife). Your actions?

3. You are a lawyer, and you are offered, for a large sum, to defend a person whom you personally do not like and of whose guilt you are personally confident, although you have no evidence. Your actions?

6.3 Questions and tasks for the final certification

1. Basic categories of ethics.

2. The concept of professional legal ethics. Goals and objectives of codes of ethics.

3. The concept and content of the culture of procedural activity.

4. Typology of conflicts. Stages of conflict development.

5. The concept of professional deformation.

6. Stanford experiment

7. Ethical issues related to the professional status of a lawyer.

8. Basic requirements of organizational etiquette.

9. Legislative regulation of the principles of professional ethics of notaries.

10. Judicial etiquette. Code of Professional Ethics for Judges

11. Jury trial and regulation of its activities.

12. Ethical aspects of a lawyer’s activities in a jury trial.

13. Implementation of judicial reform in Russia

14. Ethical problems of juvenile justice.

15. Morality and law – common and different.

16. Customs officer's code of honor.

17. Code of Professional Ethics for Lawyers.

18. Police Law. Basic provisions.

19. Moral content of the investigator's activities.

20. The concept of a dilemma. Methods, principles and approaches to resolving moral dilemmas

21. Ethical aspects of legal support activities for a company

7. EDUCATIONAL AND METHODOLOGICAL SUPPORT OF DISCIPLINE

7.1 Main literature

7.2. additional literature

8. INFORMATION AND METHODOLOGICAL SUPPORT OF DISCIPLINE

Teacher contact information

Humanitarian Academy for Retraining of Social Workers (MISAO)

Professional retraining program
Psychological counseling and psychodiagnostics (620) New

Discipline: Professional ethics in the work of a psychologist
Practical assignment 1, Module 1. Professional ethics, values ​​and ethical issues in the activities of a psychologist

Completed:
listener Pashnina Svetlana Dmitrievna
Teacher:
Sytko Tamara Ivanovna

Moscow – 2017
Task 1. Etiquette in the work of a practicing psychologist.

1 Question: How do the concepts of “professional ethics” and “professional etiquette” relate?

Professional ethics is a set of moral norms, rules, principles that regulate a person’s attitude towards his professional responsibilities, duty, as well as the relationships of people in their work activities. Professional ethics is the result of the development of moral self-awareness of professional communities - workshops, guilds, workshops, etc. in their desire to maintain, both in their environment and in society, trust and respect for the activities of specialists and for themselves.
The contents of professional ethics are:
♦ norms of behavior that prescribe a certain type of moral relationships between people that are optimal from the point of view of their professional activities;
♦ justification, interpretation of codes, tasks and goals of the profession.
Professional ethics as component morality is based on its general principles and attitudes, but considers them from the perspective of specific problems in various types labor activity.

Etiquette is a set of norms and rules governing social and professional behavior.
Etiquette regulates what is permissible and acceptable in a given society or situation and what is not. However, it determines only the formal side of communication, therefore knowledge of the rules of etiquette in itself is not enough to be considered a well-mannered person. Behavior in society cannot but be based on general principles and moral norms.
Etiquette (among ethicists) is traditionally understood as a fixed norm of morality, and each profession has its own etiquette. These are, for example, traditional greetings of buyers and clients by sellers and other representatives of the field
services.
Consequently, ethics and etiquette are interrelated: ethics considers moral problems in a broader sense, and etiquette specifies ethical standards and norms. Every problem related to etiquette cannot be solved outside of ethical guidelines.

Question 2: Develop a reminder of professional etiquette for a practical psychologist.

ETIQUETTE REMEMBER FOR A PRACTICING PSYCHOLOGIST.

The professional activity of a psychologist is working with the inner world of a person, with the human personality. And this object of work requires compliance with special principles and rules of ethics. Psychology has at its disposal such tools, the use of which requires special caution.
1) The principle of professional competence. When applying psychodiagnostic techniques, correctional, developmental, and consulting programs, the psychologist must know them theoretical basis and master the technology of carrying them out well.
The psychologist formulates conclusions and recommendations to the client, communicates psychological information to the client in an adequate form and in a language understandable to him. At the same time, he strives to avoid professional jargon and excessive use of technical terms.
2) The principle of non-harm to humans. The main ethical principle of a psychologist is “do no harm.” The process and results of a psychologist’s activities should not harm a person’s health, condition, social status, or interests.
3) The principle of objectivity. A psychologist should not allow a biased attitude towards any person. He must use methods that are adequate to the goals and conditions of the study, age, gender, education, and condition of the subject. Methods must be standardized, normalized, reliable, valid,...

MINISTRY OF EDUCATION AND SCIENCE OF THE RUSSIAN FEDERATION State educational institution higher vocational education MOSCOW STATE TECHNICAL UNIVERSITY "MAMI"

Tarko G.N.

BUSINESS ETHICS

Manual for practical exercises

Guidelines for 1st year master's students of engineering specialties

Approved by the methodological commission for humanitarian and socio-economic disciplines

Reviewers: prof., Ph.D. department " Foreign languages» E.S. Koplyakova, associate professor, Ph.D. Department of Economic Theory D.Ya. Laptev

The work was prepared at the Department of Russian Language.

Workshop on the discipline “Ethics of Business Communication”: Guidelines for master’s students of the 1st year of study / Tarko G.N. - M., 2011 – 75 s.

The guidelines are intended for practical training with 1st year master's students of non-philological specialties in the course “Ethics of Business Communication”. The manual includes 7 topics, each of which examines the most significant theoretical principles and offers tasks of both educational and creative nature.

Tarko G.N.MGTU "MAMI", 2011

I. ETHICS AND ETIQUETTE

1. Select correct definition concepts ethics and etiquette and

write these definitions

Ethics is………………………………………………………………

Etiquette is………………………………………………………..

Reference material

1. Morality, moral beliefs, morality, and the science of morality.

2. The rules of behavior and communication of people adopted in this

society

2. Explain the meaning of phraseological units. How are they related to the requirements of etiquette?

Spread your hands

Puff out your cheeks

Squeeze through teeth

3. Do you agree with Oscar Wilde's statement: “Good manners are more important than virtue”?

Explain your position.

4. Write down the formulas you know that express request

gratitude, disagreement with someone, refusing someone something. Compare them with the material given in the Appendix.

1. Request

2. Gratitude

3. Disagreement

4. Refusal

5. Read a few aphorisms from the book by L.N. Tolstoy "The Way of Life". What are the rules speech behavior recommended by a great writer? Do you agree with him? Express your opinion in writing.

1) With a word you can unite people, with a word you can separate them; a word can serve love, a word can serve enmity and hatred. Beware of words that divide people and serve enmity and hatred.

2) Don't praise yourself, don't judge others, and don't argue.

3) Never listen to those who speak ill of others and speak well, oh

4) We know that loaded guns must be handled with care, but we do not want to know that words must be handled with the same care. The word can not only kill, but also make evil worse than death.

6. Read these statements. Underline the one with which you agree.

Justify your position

1) Etiquette is an empty formality. Etiquette is an important aspect of social life.

2) Business etiquette is essentialin any field of business

relationships.

Business relationships do not require any etiquette, because...

The main thing in such relationships is the deed itself, not the form.

Learn some etiquette rules

7. Continue these statements containing advice on how to behave at the table. Write them in instead of dots.

1) When sitting down at the table, pay attention to your posture. You need to sit…………………………………………………………………………………………

2) Your elbows may disturb your neighbors, so

……………………………………………………………………………………

3) If you lean over the plate, it looks ugly.

Means……………………………………………………………………………

4) A linen napkin is placed………………………………………, and

paper napkin……………………………………………………..……..

5) After finishing the meal, put a linen napkin……………………………

6) While eating, the knife is held in……………………………………...

7) You can’t eat too hot food...........

8) From a common dish you need to take a piece that lies………………..

9) Do not reach for the item you need through…………………...…..

Ask him………………………………………………………...

10) If you take a break while eating, place the utensils so that

how do you…………………………………………………………………………………….

11) If you put the cutlery on the plate parallel to each other, this means that you……………….. and you can……………………………...

12) If you drop a knife or fork, don’t try to………………………., but ask for……………………………...……

What other rules would you add to this list?

8. What words will you use to the one or those you want to overtake or get around? Compare your answer with the material given in the Appendix

The art of politeness in business communication and the rules of behavior in a team need to be learned.

9. These statements are incorrect. Formulate rules of conduct

V team and write them down on the right.

1) Once you get to work, behave as you are used to.

2) Argue about every issue, get annoyed if you If you don’t like something, this is how you show your independence.

3) Don’t listen to your interlocutor, take into account

only your own opinion, this is important for self-affirmation.

4) Punctuality is tiring, so do what works best for you.

5) In the work area, speak loudly so that everyone can hear

6) Interrupt your interlocutor: you can’t listen to everyone.

7) Never admit your mistakes, why engage in self-criticism?

8) Yawn calmly while talking with co-workers: let them feel your attitude towards their opinions.

9) Ask intimate questions to your colleagues: it’s interesting to know everything about everyone.

10) If you really need to, you can whisper with by someone in the presence of others.

11) Rock in your chair if you need to relax.

12) Use perfume with a strong scent: it is pleasant for everyone.

13) Wear as many different types of jewelry as possible. This will attract everyone's attention to you.

10. Explain how you understand the meaning of words tact, tact. Give examples of tactless behavior, from your point of view.

11. Do you agree with the opinion of Leo Tolstoy: “You can be smart, you can be stupid, but You must be tactful"? Why?

Explain your position.

12. What is delicacy? Give examples of sensitive behavior.

13. Read this material. Which four of these groups of qualities would you like to have yourself, and which four would you prefer to see in other people? Analyze the results of your choices.

14. Do you agree with the advice: “Do unto others as you would have them do unto you”?

Explain your position.

15. What adjectives correspond to the following meanings:

1) Distinguished by heightened pride, arrogant, arrogant, greedy for honors.

2) Strange, unusual, not in accordance with generally accepted customs or fashion.

3) Cheeky, inappropriately casual.

4) Honorable, respected, worthy.

Compare your answers with the material given in the Appendix.

16. Choose the correct meaning of the word odious (odious

personality).

1) Unpleasant, causing a negative attitude towards oneself.

2) Helpful, attentive, attentive to others.

(See Attachment)

17. Read this text, which addresses issues of office etiquette. Express your opinion on the issue raised.

- The boss forbade us to address each other as “you.” Even to him himself,” an employee of a company selling foreign cars told me.

- At first I blushed when I had to poke him: he’s all gray. Now I’ve learned to do without pronouns completely.

- What about clients?

To clients, of course, only on a first name basis.

Atypical, but still. Perhaps viable cultural norms will emerge from corporate ethics?

I once observed such a scene in a commercial bank.

A young, one might say, young manager enters the room where a middle-aged system administrator is sitting.

Will you fix my printer?

“So I connected you another one,” the system administrator answers, looking up from ICQ, and then, stuttering, corrects himself: I connected you another one, Maxim Evgenievich.

IN This bank does not practice democratic poking. Only from top to bottom. The boss pokes us, with whom we can only be on first-name terms and only very affectionately.

From passport officers, secretaries, mayors, and housing department heads, we get a new portion of the democratic “you.” Everything falls into place: the boss (from the conservative ones), the state and - for now - the old people need to figure it out.

18. Do you agree with the statement: “Politeness is an economic category”? Justify your position.

The most important stage of the job search is a personal meeting with the HR manager or employer. How should you behave during an interview to get a position? What can and cannot be done?

19. Read the text that talks about etiquette rules during a job interview. Share your own experience if you have been in similar situations. Have you made mistakes?

Bad manners? “Fly” like plywood……..

(How to behave correctly at an interview?)

1) Find out as much as possible about the company, prepare a list of questions to which you want specific answers. If they talk to you evasively, don’t tell you anything about the type of activity of the company yet, make an appointment not in the office, but in the hotel lobby, then there is a high probability that you are dealing with the so-called “ network marketing" If the company puts forward clear and precise requirements for the applicant, talks in detail about the working conditions and field of activity, then you can safely go to the meeting.

2) Think carefully about what you wear. You should not come to an interview in a T-shirt (even in summer) or an open dress, and even more so in flip-flops or sandals. Anyway optimal choice There will be a business style, this will give you respectability.

4) Come to the meeting in minutes 10-15 before the appointed time. Under no circumstances should you be late! If you are hopelessly stuck in traffic, call back and apologize for being late.

5) Prepare all the necessary documents and place them in transparent folder(file). Papers should be at your fingertips, and not in the back of your bag, where they cannot be found. so easy to pull out. You must take with you your passport, resume, university diploma, documents on additional education (certificates, certificates), recommendations.

6) Bring a magazine or newspaper with you so you have something to do while you wait.

7) Be sure to say hello to the interviewer, identify yourself, and act respectable and confident, but without swagger. Don't cross your legs - not everyone likes this.

8) Listen carefully to questions, do not interrupt, answer confidently

And complete, but without verbosity. Be truthful - lies are always noticeable. If you are faced with the need to provide information about yourself negative information, do not deny facts that are obvious and easily verifiable; it is better to try to compensate for them with positive data about yourself.

State government professional educational institution
Prokopyevsk Mining Technical College named after. V.P. Romanova

I APPROVED
Deputy Director
on academic work
________________ T.V. Loman
"___" _____________20___

specialty: 46.02.01 Documentation support management and archival science
discipline: professional ethics and psychology of business communication
group: DPA14

AGREED
Chairman of the cycle commission
_____________________________
"___"___________2016

Job title
Last name/Signature
date

Developed by
Teacher
Anishchenko N.S.
08/28/2016

Reviewed
at a meeting of the methodological council
GKPOU PGTT named after. V.P. Romanova
Senior methodologist
____________ E.L. Timofeeva
"____"______________ 2016

Introduction 4
Ethics business relations
Practical work No. 1 6
Practical work No. 2 8

Practical work No. 3 9
Practical work No. 4 11
Practical work No. 5 13
Practical work No. 6 17
Practical work No. 7 19
Practical work No. 8 20
Conflicts in business communication
Practical work No. 9 22
Practical work No. 10 24

Introduction
Academic discipline“Professional ethics and psychology of business communication” contributes to the formation of appropriate psychological and moral qualities in business people as necessary conditions their daily activities and behavior. Professional communication and professional ethics are considered in the context of the problem of forming Russian business culture as a whole. Educational material on the psychological aspects of professional communication is focused on students mastering the fundamentals of theoretical knowledge and assistance in acquiring practical skills.
As a result of mastering the discipline, the student should be able to:
- apply business communication techniques in professional activities.
As a result of mastering the discipline, the student should know:
- basic rules of professional ethics and methods of business communication in a team;
- features of professional ethics and psychology of business communication among government employees and other organizational - legal forms institutions and organizations.
As a result of mastering the discipline, the student must master general and professional competencies:
OK 1. Understand the essence and social significance of your future profession, show sustained interest in it.
OK 2. Organize your own activities, choose typical methods and ways of performing professional tasks, assessing their effectiveness and quality.
OK 3. Make decisions in standard and non-standard situations and take responsibility for them.
OK 4. Search and use information necessary for the effective performance of professional tasks, professional and personal development.
OK 5. Use information and communication technologies in professional activities.
OK 6. Work in a team and team, communicate effectively with colleagues, management, and consumers.
OK 7. Take responsibility for the work of team members (subordinates), the result of completing tasks.
OK 8. Independently determine the tasks of professional and personal development, engage in self-education, consciously plan professional development.

PC 1.2. Carry out work on preparing and holding meetings, business meetings, receptions and presentations.
PC 1.3. Prepare business trips for the manager and other employees of the organization.
PC 1.4. Organize workplace secretary and manager.
PC 1.5. Draw up and register organizational and administrative documents, monitor the timing of their execution.
PC 1.6. Process incoming and outgoing documents, systematize them, compile a list of cases and form documents into cases.
PC 1.8. Provide telephone service, receive and transmit faxes.
Number of hours to master the discipline program:
the maximum educational load of a student is 81 hours, including:
the student's mandatory classroom teaching load is 55 hours;
independent work of the student - 26 hours;
practical work of the student - 20 hours.

Practical work No. 1
Business Ethics
Topic: Solving professional problems.
Goal: summarize and systematize the studied material on the topic covered, apply knowledge in practice using situational tasks.
Equipment: notebook for practical work, diagrams, tables, task cards.
Assignment: answer theoretical questions on options in writing
Option No. 1
What issues does professional ethics cover? What is the place of professional ethics in the structure of ethical knowledge?
Define the concept of work morale.
How is etiquette different from ethics?
Option No. 2
What problems does ethical knowledge cover?
Define “professional morality.”
How is aesthetics different from ethics?
Professional tasks:
Task No. 1
During business communication, your subordinate K-v in the process of discussing his project does not accept your comments, “lost his temper”, speaks self-confidently and rudely. His behavior undermines your authority, because all employees of the department entrusted to you are present at the meeting. What will you do? Describe your actions.
Task No. 2
A young girl (22 years old), who has just graduated from college, is about to meet with the head of the company where she wants to work about her employment. The girl is extremely interested in getting this place. Describe the details of her image and behavior at the time of the meeting if:
a) the manager is a 40-year-old man, self-confident, somewhat tough in communication, known for his “office romances” with his subordinates;
b) the manager is a 30-year-old woman who founded this company several years ago and achieved success in business on her own.
Task No. 3
A leader in the “Critical Parent” ego state says the following to a subordinate:
– You’ve messed everything up again, you can’t be entrusted with anything, this report should be redone!
Imagine possible options response of the subordinate in various ego states, and also describe the consequences of each of the responses.
Problem No. 4
During the upcoming business conversation, you will need to convince the manager to accept and approve your approach to solving the problem. List what nonverbal communication methods you will use during this business conversation.
Problem No. 5
At the presentation of the company of which you are an employee, your manager instructed you to “look after and entertain” the people on whom he depends. further development and the success of your organization. You don't know these people. How do you start a conversation and why do you choose this particular option for starting communication?
Problem No. 6
The company's management has assigned you to lead a team representing your organization in upcoming negotiations with competitors. You have to develop a behavior strategy and choose a negotiation method. Competitors are less interested in you compromise solution. They have advantages in position, in addition, they are not ready to make concessions. At the same time, the leader of their team is a pedantic, self-confident person who is not inclined to exaggerate his requests. Describe your team's behavior strategy and the negotiation method that you prefer. Why did you choose this method?
When answering the proposed questions, you must justify your point of view, relying on specific examples or evidence (i.e., argue).
When solving a problem, it is necessary to study the materials in the specified textbook, as well as use the lecture material of the teacher.

Practical work No. 2
Business Ethics
Topic: “Planning and negotiations”
Goal: generalization and systematization of acquired knowledge, planning and negotiation skills.
, a sample of business negotiations (presentation).
To successfully complete practical work, a student must know:
-rules of behavior in a business society;
-methods and techniques of negotiations.
-features of national negotiation styles;
be able to:
-make a plan and choose techniques for negotiating.
Exercise:
Determine the topic for negotiations.
Choose specific negotiation techniques.
Draw up a plan for negotiations.
Develop a negotiation technique based on lecture material and national characteristics of negotiation styles.
Operating procedure
1. Determine the topic for negotiations.
2.Select specific negotiation techniques:
- gradual increase in the complexity of the issues discussed
- search for a common solution area;
- method of direct opening of positions;
- dividing the problem into separate components;
- block tactics;
- maximum overestimation of requirements;
- placement of false accents in one’s own position;
- salami reception;
- putting forward increasing demands, etc.
Justify your choice.
3. Make a plan for negotiations
4. Develop a negotiation technique based on lecture material and national characteristics of negotiation styles:
Countries of Europe;
Countries of the American continent;
Asian countries;
Australia;
Arab countries;
African countries
Guidelines on implementation
When completing the theoretical part, it is necessary to select suitable literature material to reveal the essence of the issue itself and complete all tasks.
Reporting form: written work in notebooks for practical work.

Bibliography
Kuznetsov, I.N. Business conversation. Business etiquette [Text]: a textbook for university students / Author – compiler I.N. Kuznetsov. – M.: UNITY-DANA, 2005. – 431 p.
Lavrinenko, V.N. Psychology and ethics of business communication [Text]: a textbook for university students / Ed. V.N. Lavrinenko. – 5th ed., revised. and additional – M.: UNITY – DANA, 2006. – 415 p. (Series “Golden Fund of Russian Textbooks”).
Stolyarenko, L.D. Psychology and ethics of business relations [Text]: textbook / L.D. Stolyarenko. ed. 2nd, add. and processed – Rostov n/d: “Phoenix”, 2003. – 512 p. (Vocational Education Series).
Birkenbill, In The language of intonation, facial expressions, gestures [Text]: book / V. Birkenbill. – SPb.: Peter. Press, 2008. – 224 p. (Series “Genius of Communication”).
Vagin, I.O. Golden “chips” of the presentation: or How to profitably sell an idea, product, yourself [Text]: book / Igor Vagin, Pavel Ripinskaya; artist V.N.Rodin. – M.: AST: Astrel: Guardian, 2008. – 220 p. (Business 100%).
Greidina, N.L. Basics communicative presentation[Text]: textbook / N.L.Greydina. – M.: AST: Vostok – Zapad, 2007. – 380 p.
Zeldovich, B.Z. Business communication [Text]: Textbook / B.Z.Zeldovich. – M.: Publishing house “Alfa-Press”, 2008. – 456 p.
Zolotukhina – Abolina, E.V. Modern ethics[Text]: Textbook for university students / E.V. Zolotukhina - Abolina. – 3rd ed., revised. and additional – M.: ICC “MarT”, Rostov n/a: Publishing center “MarT”, 2009. - 416 p. (Training Course Series).
Kuznetsov, I.N. Corporate culture of business communication: Main rules of communication and behavior in modern society [Text]: book / I.N. Kuznetsov. - M.: AST; Mn.: Harvest, 2009. - 608 p.
Nölke, K. Conducting presentations [Text]: book / Claudia Nölke; (translated from German by D.V. Kovaleva). – M.: Publishing house OMEGA – L, 2008. – 144 p.
Pavlova, L.G. Fundamentals of business communication [Text]: Textbook / L.G. Pavlova / ed. L.A. Vvedenskaya.- Ed. 2nd. – Rostov n/d: Phoenix, 2009. – 311 p.
Persikova, T.N. Intercultural communication and corporate culture[Text]: Textbook / T.N. Persikova. – M.: Logos, 2009. – 224 p.

Practical work No. 3
Basic rules of business etiquette
Topic: “Drafting a professional code for civil servants”
Goal: consolidation of the studied material and drawing up a professional code for civil servants.
Equipment: notebook for practical work, task cards
To perform practical work, the student must know:
-legislative regulation of ethical standards for workers in the public sector and legal sphere;

be able to:
-draw up professional codes for public sector employees;
-apply acquired knowledge in practical activities.
Exercise:
analyze various codes of corporate ethics; propose methods for introducing ethics into organizations; develop key elements of a business ethics infrastructure;
analyze and summarize the principles and norms of professional behavior of a civil servant (lawyer, notary, judge, customs officer, law enforcement officer) when performing official duties;
analyze and summarize the principles and norms of professional behavior of a civil servant (lawyer, notary, judge, customs officer, law enforcement officer) during off-duty hours;
draw up a professional code for a civil servant (lawyer, notary, judge, customs officer, law enforcement officer)
Operating procedure
During the work, students must:
1. Analyze the codes of corporate ethics of the joint ventures Catapelar, Era-Henkel, Ford, Toyota.
2. Define mandatory ethical standards.
3. Consider the system of rewards and punishments.
4. Analyze the concept of “moral law within me.”
5. Suggest implementation methods ethical standards into the activities of the enterprise.
6. Draw up a professional code for civil servants.
Guidelines for implementation
Before completing the practical part (i.e. drawing up a professional code for civil servants), it is necessary to become sufficiently familiar with corporate ethics.
Reporting form: written work in notebooks for practical work.
Bibliography
Kuznetsov, I.N. Business conversation. Business etiquette [Text]: a textbook for university students / Author – compiler I.N. Kuznetsov. – M.: UNITY-DANA, 2005. – 431 p.
Lavrinenko, V.N. Psychology and ethics of business communication [Text]: a textbook for university students / Ed. V.N. Lavrinenko. – 5th ed., revised. and additional – M.: UNITY – DANA, 2006. – 415 p. (Series “Golden Fund of Russian Textbooks”).
Stolyarenko, L.D. Psychology and ethics of business relations [Text]: textbook / L.D. Stolyarenko. ed. 2nd, add. and processed – Rostov n/d: “Phoenix”, 2003. – 512 p. (Vocational Education Series).
Birkenbill, In The language of intonation, facial expressions, gestures [Text]: book / V. Birkenbill. – SPb.: Peter. Press, 2008. – 224 p. (Series “Genius of Communication”).
Vagin, I.O. Golden “chips” of the presentation: or How to profitably sell an idea, product, yourself [Text]: book / Igor Vagin, Pavel Ripinskaya; artist V.N.Rodin. – M.: AST: Astrel: Guardian, 2008. – 220 p. (Business 100%).
Greidina, N.L. Basics of communicative presentation [Text]: textbook / N.L.Greydina. – M.: AST: Vostok – Zapad, 2007. – 380 p.
Zeldovich, B.Z. Business communication [Text]: Textbook / B.Z.Zeldovich. – M.: Publishing house “Alfa-Press”, 2008. – 456 p.
Practical work No. 4
Basic rules of business etiquette
Topic: Development of elements of corporate image and image of a business person.
Goal: generalization and systematization of knowledge on this topic, to be able to apply the acquired knowledge in practice, to draw up an employment contract
consolidation of the studied material and acquisition of skills in drawing up instructions “Appearance of a company employee.”
Equipment: notebook for practical work, task cards, employment contract (stencil form)
To complete the practical work “Image of a business person”, the student must:
know:
the requirements established in society for the appearance of a civil servant, his facial expressions, gestures; about the features of the image and etiquette of a business person;
be able to:
draw up instructions: “Appearance of a company employee.”
Exercise:
Listen to student reports:
about kinesics as a set of facial expressions, gestures, movements and postures of a person in a certain communication situation: conflict situation, situations of public speaking, situations of acquaintance, meetings and farewells;
about the image and etiquette of a business person;
about the clothes and manners of a business man;
about the clothes and appearance of a business woman;
about the ethics of professional relationships between men and women.
Listen to student reports on modern fashion trends.
Make recommendations for the appearance and clothing of a company employee for:
- daily work;
-receptions and meetings;
-informal situations.
Draw up instructions on “Appearance of a company employee.”
Solve situational problems:
5.1 In a discussion on the topic “Is there friendship between a man and a woman?” you defend the position that such friendship is possible. Make a list of arguments that support your point of view, and also list the main possible arguments of your opponents.
5.2 Identify the type of listener and describe the means to attract his attention.
This type of people listens with their minds, and only what they want to hear, discarding everything else, they neglect the emotional and non-verbal aspects of the speaker’s behavior. They listen selectively, making sure that what they hear does not disturb their inner balance; they often miss the deep meaning of what is said.

Methodological recommendations for implementation: when listening to messages from other students, it is recommended to take appropriate lecture notes to create a real and useful for yourself, first of all, instruction “Appearance”; It is proposed to solve two situational problems for the development of a specialist’s professional and communicative culture.

Reporting form: written work in notebooks for practical work.

Bibliography

Kuznetsov, I.N. Business conversation. Business etiquette [Text]: a textbook for university students / Author – compiler I.N. Kuznetsov. – M.: UNITY-DANA, 2005. – 431 p.
Lavrinenko, V.N. Psychology and ethics of business communication [Text]: a textbook for university students / Ed. V.N. Lavrinenko. – 5th ed., revised. and additional – M.: UNITY – DANA, 2006. – 415 p. (Series “Golden Fund of Russian Textbooks”).
Stolyarenko, L.D. Psychology and ethics of business relations [Text]: textbook / L.D. Stolyarenko. ed. 2nd, add. and processed – Rostov n/d: “Phoenix”, 2003. – 512 p. (Vocational Education Series).
Birkenbill, In The language of intonation, facial expressions, gestures [Text]: book / V. Birkenbill. – SPb.: Peter. Press, 2008. – 224 p. (Series “Genius of Communication”).
Vagin, I.O. Golden “chips” of the presentation: or How to profitably sell an idea, product, yourself [Text]: book / Igor Vagin, Pavel Ripinskaya; artist V.N.Rodin. – M.: AST: Astrel: Guardian, 2008. – 220 p. (Business 100%).
Greidina, N.L. Basics of communicative presentation [Text]: textbook / N.L.Greydina. – M.: AST: Vostok – Zapad, 2007. – 380 p.
Zeldovich, B.Z. Business communication [Text]: Textbook / B.Z.Zeldovich. – M.: Publishing house “Alfa-Press”, 2008. – 456 p.
Zolotukhina - Abolina, E.V. Modern ethics [Text]: A textbook for university students / E.V. Zolotukhina - Abolina. – 3rd ed., revised. and additional – M.: ICC “MarT”, Rostov n/a: Publishing center “MarT”, 2009. - 416 p. (Training Course Series).
Kuznetsov, I.N. Corporate culture of business communication: Main rules of communication and behavior in modern society [Text]: book / I.N. Kuznetsov. - M.: AST; Mn.: Harvest, 2009. - 608 p.
Nölke, K. Conducting presentations [Text]: book / Claudia Nölke; (translated from German by D.V. Kovaleva). – M.: Publishing house OMEGA – L, 2008. – 144 p.
Pavlova, L.G. Fundamentals of business communication [Text]: Textbook / L.G. Pavlova / ed. L.A. Vvedenskaya.- Ed. 2nd. – Rostov n/d: Phoenix, 2009. – 311 p.
Persikova, T.N. Intercultural communication and corporate culture [Text]: Textbook / T.N. Persikova. – M.: Logos, 2009. – 224 p.
Rebrik, S. Presentation: 10 lessons [Text]: Practical guide / S. Rebrik. – M.: Eksmo Publishing House, 2009. – 200 p.
Rogov, E.I. Psychology of communication [Text]: Textbook / E.I. Rogov. – M.: Humanite. ed. VLADOS center, 2009. – 336 p.
Stepanov, S. Language of appearance [Text]: book guide / S. Stepanov. – M.: Eksmo Publishing House, 2009. – 416 p.
Ushakova, N.V. Imageology [Text]: Textbook / N.V. Ushakova, A.F. Strizhova. – M.: Publishing and trading corporation “Dashkov and K”, 2009. – 280 p.

Practical work No. 5
Basic rules of business etiquette
Topic: Composing and delivering a presentation speech.
Goal: generalization and systematization of acquired knowledge, to be able to apply it in practice
Equipment: notebook for practical work, task cards
Exercise:
Find solutions to problematic tasks:
1. Patriotism is an important moral quality. Do you think being a patriot means:
- be proud of the symbols of your country;
- consider everything your own is better than what is foreign;
- keep track of the military victories of your state;
- love your people;
- “think about the Motherland first, and then about yourself”
Justify your answer.
2. If everything can be measured by money, then what amount do you think you would pay the offended person (or donate to charity) in order to get rid of the feeling of guilt for:
- broken promise in business;
- a lie that led to the loss of another person’s business;
- previous inattention to the mother who died;
- unreasonable rudeness with an employee who depends on you.
Justify your answer.
3. There is now a lot of complaining about the decline of morality. In what way do you think it is most expressed:
- in the bitterness of people against each other;
- in disunity for political and ideological reasons among friends, in the family, at work;
- in selfishness / “every man for himself”/;
- in the growth of crime;
- loss of ideals and value disorientation;
- the disappearance of an elementary culture of behavior;
- the fact that the connection between generations has been interrupted;
- in the distribution of pornography.
Justify your answer.
4. “The golden rule of morality” says: what you don’t want for yourself, don’t do to others. Apply it in various situations:
- two entrepreneurs argue about a trade deal;
- an old man needs the help of a young man;
- a thief steals the property of someone who has become rich by dishonest means;
- a hungry person steals a piece of bread;
- girlfriends/friends/ “wash the bones” of acquaintances:
- a citizen refuses to perform military service.
Is it universal? Golden Rule"? Is one rule enough for all occasions?
5. Violence is ethically immoral. But in practice it is often necessary to use it. Determine in what case you need to use it, if necessary:
- to curb crime;
- to carry out useful reforms;
- to gain and retain power;
- to repel an external enemy;
- for educational purposes;
- for business purposes.
6. Apply the single moral standard “Respect your elders” in various circumstances:
- on a commuter bus, where you have a ticket with a seat, but an elderly person has no seat;
- a senior respected employee asks to give up the day off and help him with the report;
- the boss expresses a deliberately incorrect opinion in a conversation;
- the teacher promised automatic credit, but now he refuses his words;
Write your answer.
7. Good is diverse. Look for different options for “kind behavior” in such situations:
- Your boss is unfairly angry;
- Your friend in the company lies shamelessly.
Write down your options for behavior.
8. The commandment “thou shalt not make thyself an idol” was originally directed against pagan idols. What is the moral harm of any idols? And isn’t Christ himself an idol? Justify your answer.
9. It is written: “Thou shalt not kill.” Who do you think this rule does not apply to:
- against mosquitoes;
- for all animals;
- on aliens;
- against the enemies of the Fatherland;
- on my personal killers.
Justify your answer.
10 We hope you support the principle of “thou shalt not kill.” Based on what motives one should not kill:
- because you will go to jail;
- because they might kill me in return;
- because human life is sacred;
- because no crime is worth life;
- because I can't resurrect anyone.
Give an answer to each statement.
11. It is written: “Thou shalt not steal.” The legislation of all countries provides for severe penalties for economic crimes. Does this mean that in these cases the moral norm “thou shalt not steal” is maintained and is this norm possible in the business sphere?
Justify your answer.
12. If you stole it “out of necessity,” used it and returned it, is this considered theft? Justify your answer from a moral point of view.

13. You can often hear the expression “white lie.” Do you share this point of view? How does this relate to the commandment “thou shalt not bear false witness”?
Justify your answer.
14. There is an expression “cut the truth” and “tell the whole truth in your face.” But we know that such truth is often offensive. How to combine truthfulness and delicacy? Which norm do you think is the most important? Justify your answer.
15. The ban on lying is one of the most ancient in the history of culture. Which lie would you condemn most:
- statement of the opposite of the truth;
- stories that are not related to reality;
- concealing part of the truth;
- self-deception;
- white lie;
- a small lie to achieve a big good;
- lying for the pleasure of lying.
Justify your point of view.
16. The condition for moral freedom is moral sanity. Who would you consider to be a morally insane person?
- a small child;
- a person in strong anger;
- crazy;
- an impenetrable fool;
- a person placed in a hopeless situation.
Justify your answer for each of the proposed options.
17. Give examples of situations from your life where the conflictogens listed below caused a conflict situation.
- Undeserved and humiliating reproaches.
- Negative generalizations, “labeling”.
- Insistent advice, instructions on how another person should behave.
- Indications of facts that are not related to the topic of conversation or that the interlocutor is not able to change.
- Decisive establishment of conversation boundaries, “closing” certain topics for discussion.
- Inappropriate irony, sarcasm.
- Swearing, cursing, offensive statements intended to “let off steam.”
Complete the tasks according to the following options: (option No. 1 – tasks 1,3,5,7,9,11,13,15,17)
(option No. 2 – tasks 2,4,6,8,10,12,14,16,17)
For each task you must give a complete, well-founded answer (with examples of real-life situations)

Reporting form: written work in notebooks for practical work.

Bibliography

Kuznetsov, I.N. Business conversation. Business etiquette [Text]: a textbook for university students / Author – compiler I.N. Kuznetsov. – M.: UNITY-DANA, 2005. – 431 p.
Lavrinenko, V.N. Psychology and ethics of business communication [Text]: a textbook for university students / Ed. V.N. Lavrinenko. – 5th ed., revised. and additional – M.: UNITY – DANA, 2006. – 415 p. (Series “Golden Fund of Russian Textbooks”).
Stolyarenko, L.D. Psychology and ethics of business relations [Text]: textbook / L.D. Stolyarenko. ed. 2nd, add. and processed – Rostov n/d: “Phoenix”, 2003. – 512 p. (Vocational Education Series).
Birkenbill, In The language of intonation, facial expressions, gestures [Text]: book / V. Birkenbill. – SPb.: Peter. Press, 2008. – 224 p. (Series “Genius of Communication”).
Vagin, I.O. Golden “chips” of the presentation: or How to profitably sell an idea, product, yourself [Text]: book / Igor Vagin, Pavel Ripinskaya; artist V.N.Rodin. – M.: AST: Astrel: Guardian, 2008. – 220 p. (Business 100%).
Greidina, N.L. Basics of communicative presentation [Text]: textbook / N.L.Greydina. – M.: AST: Vostok – Zapad, 2007. – 380 p.
Zeldovich, B.Z. Business communication [Text]: Textbook / B.Z.Zeldovich. – M.: Publishing house “Alfa-Press”, 2008. – 456 p.
Zolotukhina - Abolina, E.V. Modern ethics [Text]: A textbook for university students / E.V. Zolotukhina - Abolina. – 3rd ed., revised. and additional – M.: ICC “MarT”, Rostov n/a: Publishing center “MarT”, 2009. - 416 p. (Training Course Series).
Kuznetsov, I.N. Corporate culture of business communication: Main rules of communication and behavior in modern society [Text]: book / I.N. Kuznetsov. - M.: AST; Mn.: Harvest, 2009. - 608 p.
Nölke, K. Conducting presentations [Text]: book / Claudia Nölke; (translated from German by D.V. Kovaleva). – M.: Publishing house OMEGA – L, 2008. – 144 p.
Pavlova, L.G. Fundamentals of business communication [Text]: Textbook / L.G. Pavlova / ed. L.A. Vvedenskaya.- Ed. 2nd. – Rostov n/d: Phoenix, 2009. – 311 p.
Persikova, T.N. Intercultural communication and corporate culture [Text]: Textbook / T.N. Persikova. – M.: Logos, 2009. – 224 p.
Rebrik, S. Presentation: 10 lessons [Text]: Practical guide / S. Rebrik. – M.: Eksmo Publishing House, 2009. – 200 p.
Rogov, E.I. Psychology of communication [Text]: Textbook / E.I. Rogov. – M.: Humanite. ed. VLADOS center, 2009. – 336 p.
Stepanov, S. Language of appearance [Text]: book guide / S. Stepanov. – M.: Eksmo Publishing House, 2009. – 416 p.
Ushakova, N.V. Imageology [Text]: Textbook / N.V. Ushakova, A.F. Strizhova. – M.: Publishing and trading corporation “Dashkov and K”, 2009. – 280 p.

Practical work No. 6
Psychology of industrial relations
Topic: Application of techniques for self-regulation of behavior in interpersonal communication.
Goal: to summarize and systematize the knowledge gained on this topic, to be able to apply it in practice.
Equipment: notebook for practical work, task cards.
Exercise:
Analysis of specific situations.
Situation 1. Imagine that your company is developing new system invoicing clients. The question arises of how much funds need to be reserved for detecting and correcting errors. One option adds about 40% to the total cost, but significantly improves the quality of information in the final database. Otherwise, you risk that some customers will consider your price too high. Will you invest an additional 40%? What factors will you consider when deciding this issue?
Situation 2. Ivan Gennadievich is more than a boss to you. He is the one who contributed to your rapid advancement in your new job. You often have lunch together and even play tennis. One day at the table, while talking about an upcoming computer upgrade, he mentions that XYZ Computer has given him $1,000 for a “good cause.” Ivan Gennadievich asks to forget about it. Two weeks later, you learn that XYZ Company has been awarded the contract even though ABC Computer's price is lower and your company has had reliability problems with XYZ's products in the past. Will you inform your superior about Ivan Gennadievich’s action? Why?
Situation 3. Ivanov is a reliable ally of your department. He defended your major projects to the CEO, such as the deployment of a large sales automation package, etc. You would probably have worked somewhere else if it weren’t for Ivanov. But suddenly you find out that Ivanov uses an unlicensed Lotus Development office suite, while Microsoft Office is the standard for the entire company. You offered him to buy a licensed copy, but he refuses. Your actions?
Situation 4: What should you do if you discover that your company has been doing double-entry bookkeeping on two different computers?
Situation 5. A company doctor began to notice an increasing number of cases of lung disease among workers who had been working at the company’s plant for a long time. She reports this to management and is asked to continue recording the number of similar cases, but not to tell anyone about it. The following year, as the number of cases increases, she comes to the conclusion that there is a connection between the outdated ventilation system in various areas of the plant and the number of cases. She informs the company's management about this, and she is again asked to continue monitoring, but not conduct tests and not tell anyone anything, so as not to alarm the workers. Does she have a moral obligation to do as she is told? Does she have a moral obligation to do anything other than what she is told to do?
Test. “Is it pleasant to communicate with you”
Answer yes or no questions.
1. Do you like to listen more than talk?
2. Can you always find a topic for conversation even with a stranger?
3. Do you always listen carefully to your interlocutor?
4. Do you like to give advice?
5. If the topic of conversation is not interesting to you, will you show it to your interlocutor?
6. Do you get irritated when people don’t listen to you?
7. Do you have your own opinion on any issue?
8. If the topic of conversation is not familiar to you, will you develop it?
9. Do you like to be the center of attention?
10. Are there at least three subjects in which you have sufficiently solid knowledge?
11. Are you a good speaker?
Scoring. If you answered yes to questions 1, 2, 3, 6, 7, 8, 9, 10, 11, you can count 1 point for each of them.
1-3 points. It’s hard to say whether you’re a silent person from whom you can’t get a word out, or whether you’re so sociable that people try to avoid you, but the fact remains: communicating with you is not always pleasant, and sometimes even difficult. You should think about this.
4-8 points. You may not be a very sociable person, but you are almost always an attentive and pleasant conversationalist. You can be very absent-minded when you are out of sorts, but you do not demand anything from others at such moments. special attention to your person.
9-11 points. You are probably one of the nicest people to talk to. It is unlikely that people can do without you. This is wonderful. Only one question arises: don’t you sometimes have to play like on stage?..
Methodological recommendations for implementation: to carry out solutions to the specific situations presented, you need to know the theoretical material of this section and your answers must contain a reasoned statement of your point of view.
Reporting form: written work in notebooks for practical work.
Bibliography
Kuznetsov, I.N. Business conversation. Business etiquette [Text]: a textbook for university students / Author – compiler I.N. Kuznetsov. – M.: UNITY-DANA, 2005. – 431 p.
Lavrinenko, V.N. Psychology and ethics of business communication [Text]: a textbook for university students / Ed. V.N. Lavrinenko. – 5th ed., revised. and additional – M.: UNITY – DANA, 2006. – 415 p. (Series “Golden Fund of Russian Textbooks”).
Stolyarenko, L.D. Psychology and ethics of business relations [Text]: textbook / L.D. Stolyarenko. ed. 2nd, add. and processed – Rostov n/d: “Phoenix”, 2003. – 512 p. (Vocational Education Series).
Birkenbill, In The language of intonation, facial expressions, gestures [Text]: book / V. Birkenbill. – SPb.: Peter. Press, 2008. – 224 p. (Series “Genius of Communication”).
Vagin, I.O. Golden “chips” of the presentation: or How to profitably sell an idea, product, yourself [Text]: book / Igor Vagin, Pavel Ripinskaya; artist V.N.Rodin. – M.: AST: Astrel: Guardian, 2008. – 220 p. (Business 100%).
Greidina, N.L. Basics of communicative presentation [Text]: textbook / N.L.Greydina. – M.: AST: Vostok – Zapad, 2007. – 380 p.
Zeldovich, B.Z. Business communication [Text]: Textbook / B.Z.Zeldovich. – M.: Publishing house “Alfa-Press”, 2008. – 456 p.
Zolotukhina - Abolina, E.V. Modern ethics [Text]: A textbook for university students / E.V. Zolotukhina - Abolina. – 3rd ed., revised. and additional – M.: ICC “MarT”, Rostov n/a: Publishing center “MarT”, 2009. - 416 p. (Training Course Series).
Practical work No. 7
Psychology of industrial relations
Topic: “Drawing up a program for a meeting of a foreign delegation.”
Goal: generalization and systematization of acquired knowledge, to be able to apply it in practice, to work with regulations
- consolidation of the studied material;
-drawing up a meeting program for the foreign delegation
-meeting and serving the delegation arriving for the negotiations;
Equipment: notebook for practical work, task cards
To complete the practical work “Drafting a program for a meeting of a foreign delegation,” the student must:
know: features of business etiquette of the invited country;
be able to: draw up a program for a meeting of a foreign delegation.
Exercise:
Select the composition of the welcoming delegation.
Coordinate organizational issues with your partner.
Prepare the room for a business meeting.
Meeting and serving the delegation arriving for the negotiations.
The choice of specific negotiation techniques depending on the national characteristics of communication.
Creation of an entertainment program.
Drawing up a plan for a walking tour of Prokopyevsk.
Guidelines for implementation
Know theoretical material about meetings of foreign delegations, preparation, meetings and negotiations; develop a rough meeting program
Reporting form: written work in notebooks for practical work.
Bibliography
Kuznetsov, I.N. Business conversation. Business etiquette [Text]: a textbook for university students / Author – compiler I.N. Kuznetsov. – M.: UNITY-DANA, 2005. – 431 p.
Lavrinenko, V.N. Psychology and ethics of business communication [Text]: a textbook for university students / Ed. V.N. Lavrinenko. – 5th ed., revised. and additional – M.: UNITY – DANA, 2006. – 415 p. (Series “Golden Fund of Russian Textbooks”).
Stolyarenko, L.D. Psychology and ethics of business relations [Text]: textbook / L.D. Stolyarenko. ed. 2nd, add. and processed – Rostov n/d: “Phoenix”, 2003. – 512 p. (Vocational Education Series).
Birkenbill, In The language of intonation, facial expressions, gestures [Text]: book / V. Birkenbill. – SPb.: Peter. Press, 2008. – 224 p. (Series “Genius of Communication”).
Vagin, I.O. Golden “chips” of the presentation: or How to profitably sell an idea, product, yourself [Text]: book / Igor Vagin, Pavel Ripinskaya; artist V.N.Rodin. – M.: AST: Astrel: Guardian, 2008. – 220 p. (Business 100%).
Greidina, N.L. Basics of communicative presentation [Text]: textbook / N.L.Greydina. – M.: AST: Vostok – Zapad, 2007. – 380 p.
Zeldovich, B.Z. Business communication [Text]: Textbook / B.Z.Zeldovich. – M.: Publishing house “Alfa-Press”, 2008. – 456 p.
Zolotukhina - Abolina, E.V. Modern ethics [Text]: A textbook for university students / E.V. Zolotukhina - Abolina. – 3rd ed., revised. and additional – M.: ICC “MarT”, Rostov n/a: Publishing center “MarT”, 2009. - 416 p. (Training Course Series).
Practical work No. 8
Psychology of industrial relations
Topic: “Strategy of behavior in conflict.”
Goal: consolidation of the studied material and acquisition of conflict resolution skills in practice.
Equipment: notebook for practical work, task cards, test tasks.
As a result of studying the topic “Strategy of Behavior in Conflict”, the student should:
know:
-concept and causes of conflict;
-classification of the conflict;
- psychology of conflict;
-stages of conflict resolution;
be able to:
-apply acquired knowledge in practice when resolving conflict situations.
Task 1. Answer the following questions:
Explain the content of the concept of “conflict.”
What is emotional regulation and self-regulation in conflicts?
What are the strategies and rules of conduct in conflicts?
What methods of overcoming conflicts exist in business relationships.
List the types of conflicts:
a) by participants (intrapersonal, interpersonal, between the individual and society, between social groups);
b) by sphere (economic, political, ideological, interethnic, religious, everyday);
c) by nature (genuine, accidental, imaginary).
Task2. Using homework, give your own examples of the types of conflicts listed above and ways to resolve them. Determine what type of conflicts are listed.
Task 3. Analyze examples of behavior in conflict situations of fairy-tale characters.
Task 4. Complete test tasks.

Operating procedure

2. Presentation homework, the essence of which is to search for examples of the following types of conflicts in works of Russian, Soviet literature and Russian history:
a) by participants:
intrapersonal;
interpersonal;
between the individual and society;
between social groups;
interstate;
b) by area:
economic;
political
ideological
interethnic
religious
household, etc.
c) by nature:
authentic
random
imaginary.
3. Analyze the author’s method of resolving a conflict situation
4. Offer your own option for resolving a conflict situation in one or more positions:
- competition, rivalry;
- cooperation;
- compromise;
- avoidance;
- device;
5. Discussion of the proposed option in the group
Methodological recommendations for implementation: to answer questions, you must use the proposed theoretical material, use the proposed samples and offer your own solutions.
Reporting form: written work in notebooks for practical work.
Bibliography
Kuznetsov, I.N. Business conversation. Business etiquette [Text]: a textbook for university students / Author – compiler I.N. Kuznetsov. – M.: UNITY-DANA, 2005. – 431 p.
Lavrinenko, V.N. Psychology and ethics of business communication [Text]: a textbook for university students / Ed. V.N. Lavrinenko. – 5th ed., revised. and additional – M.: UNITY – DANA, 2006. – 415 p. (Series “Golden Fund of Russian Textbooks”).
Stolyarenko, L.D. Psychology and ethics of business relations [Text]: textbook / L.D. Stolyarenko. ed. 2nd, add. and processed – Rostov n/d: “Phoenix”, 2003. – 512 p. (Vocational Education Series).
Birkenbill, In The language of intonation, facial expressions, gestures [Text]: book / V. Birkenbill. – SPb.: Peter. Press, 2008. – 224 p. (Series “Genius of Communication”).
Vagin, I.O. Golden “chips” of the presentation: or How to profitably sell an idea, product, yourself [Text]: book / Igor Vagin, Pavel Ripinskaya; artist V.N.Rodin. – M.: AST: Astrel: Guardian, 2008. – 220 p. (Business 100%).
Greidina, N.L. Basics of communicative presentation [Text]: textbook / N.L.Greydina. – M.: AST: Vostok – Zapad, 2007. – 380 p.
Zeldovich, B.Z. Business communication [Text]: Textbook / B.Z.Zeldovich. – M.: Publishing house “Alfa-Press”, 2008. – 456 p.
Zolotukhina - Abolina, E.V. Modern ethics [Text]: A textbook for university students / E.V. Zolotukhina - Abolina. – 3rd ed., revised. and additional – M.: ICC “MarT”, Rostov n/a: Publishing center “MarT”, 2009. - 416 p. (Training Course Series).
Kuznetsov, I.N. Corporate culture of business communication: Main rules of communication and behavior in modern society [Text]: book / I.N. Kuznetsov. - M.: AST; Mn.: Harvest, 2009. - 608 p.
Nölke, K. Conducting presentations [Text]: book / Claudia Nölke; (translated from German by D.V. Kovaleva). – M.: Publishing house OMEGA – L, 2008. – 144 p.
Pavlova, L.G. Fundamentals of business communication [Text]: Textbook / L.G. Pavlova / ed. L.A. Vvedenskaya.- Ed. 2nd. – Rostov n/d: Phoenix, 2009. – 311 p.
Persikova, T.N. Intercultural communication and corporate culture [Text]: Textbook / T.N. Persikova. – M.: Logos, 2009. – 224 p.

Practical work No. 9
Conflicts in business communication
Topic: “Creating a behavioral model for a manager and a subordinate”
Goal: consolidation of the learned material and creation of a model of behavior for the manager and subordinate.
Equipment: notebook for practical work, task cards
To successfully complete the practical work “Creating a model of behavior for a manager and a subordinate,” a student must:
know:
foreign and domestic management models;
ethical standards and principles of business etiquette;
be able to: create a model of behavior for a leader and a subordinate.
Exercise
1. Analyze the following behavior patterns of the manager and subordinate:
Kurt Lewin – model of “Individual Styles”;
Douglas McGregor – “Theory X”, “Theory Y”;
Rensis Likert – model of the “Alternative System”;
Francis Fiedler – “Three Factors” model;
Mitchell and House – “Path – Goal” model;
Hersey and Blanchard – model of “Executive Life Cycle Theory”;
Vroom and Yetton – “Decision Making” model;
Krichevsky and Kuznetsov – “Participatory Model”
2. Create your own model based on the above models.
3. Analyze moral standards official behavior and determine which ones are most appropriate for your style of management and subordination.
Operating procedure
1. Analyze the models of behavior of a manager and a subordinate created by Western and Russian researchers.
2. Create your own company
3. Suggest staffing
4. Assign to vacant positions group students. Give them business characteristics
5. Create your own behavior model based on the above models.
6. Analyze the moral standards of official behavior and determine those most appropriate to your style of management and subordination.
7. Analyze the student’s performance by the students in the group and give a collective assessment
Methodological recommendations for implementation:
Use additional literature about the norms and principles of business etiquette and study different models of behavior between a manager and a subordinate.

Reporting form: written work in notebooks for practical work.

Bibliography

Kuznetsov, I.N. Business conversation. Business etiquette [Text]: a textbook for university students / Author – compiler I.N. Kuznetsov. – M.: UNITY-DANA, 2005. – 431 p.
Lavrinenko, V.N. Psychology and ethics of business communication [Text]: a textbook for university students / Ed. V.N. Lavrinenko. – 5th ed., revised. and additional – M.: UNITY – DANA, 2006. – 415 p. (Series “Golden Fund of Russian Textbooks”).
Stolyarenko, L.D. Psychology and ethics of business relations [Text]: textbook / L.D. Stolyarenko. ed. 2nd, add. and processed – Rostov n/d: “Phoenix”, 2003. – 512 p. (Vocational Education Series).
Birkenbill, In The language of intonation, facial expressions, gestures [Text]: book / V. Birkenbill. – SPb.: Peter. Press, 2008. – 224 p. (Series “Genius of Communication”).
Vagin, I.O. Golden “chips” of the presentation: or How to profitably sell an idea, product, yourself [Text]: book / Igor Vagin, Pavel Ripinskaya; artist V.N.Rodin. – M.: AST: Astrel: Guardian, 2008. – 220 p. (Business 100%).
Greidina, N.L. Basics of communicative presentation [Text]: textbook / N.L.Greydina. – M.: AST: Vostok – Zapad, 2007. – 380 p.
Zeldovich, B.Z. Business communication [Text]: Textbook / B.Z.Zeldovich. – M.: Publishing house “Alfa-Press”, 2008. – 456 p.
Zolotukhina - Abolina, E.V. Modern ethics [Text]: A textbook for university students / E.V. Zolotukhina - Abolina. – 3rd ed., revised. and additional – M.: ICC “MarT”, Rostov n/a: Publishing center “MarT”, 2009. - 416 p. (Training Course Series).
Kuznetsov, I.N. Corporate culture of business communication: Main rules of communication and behavior in modern society [Text]: book / I.N. Kuznetsov. - M.: AST; Mn.: Harvest, 2009. - 608 p.
Nölke, K. Conducting presentations [Text]: book / Claudia Nölke; (translated from German by D.V. Kovaleva). – M.: Publishing house OMEGA – L, 2008. – 144 p.
Pavlova, L.G. Fundamentals of business communication [Text]: Textbook / L.G. Pavlova / ed. L.A. Vvedenskaya.- Ed. 2nd. – Rostov n/d: Phoenix, 2009. – 311 p.
Persikova, T.N. Intercultural communication and corporate culture [Text]: Textbook / T.N. Persikova. – M.: Logos, 2009. – 224 p.
Rebrik, S. Presentation: 10 lessons [Text]: Practical guide / S. Rebrik. – M.: Eksmo Publishing House, 2009. – 200 p.
Rogov, E.I. Psychology of communication [Text]: Textbook / E.I. Rogov. – M.: Humanite. ed. VLADOS center, 2009. – 336 p.
Stepanov, S. Language of appearance [Text]: book guide / S. Stepanov. – M.: Eksmo Publishing House, 2009. – 416 p.
Ushakova, N.V. Imageology [Text]: Textbook / N.V. Ushakova, A.F. Strizhova. – M.: Publishing and trading corporation “Dashkov and K”, 2009. – 280 p.

Practical work No. 10
Conflicts in business communication
Topic: “Identification of national characteristics of etiquette and communication.
Target:
- consolidate the studied material;
-analyze and summarize the national characteristics of communication in countries of traditional society and Western European cultural civilization;
- make a comparative analysis of national characteristics of communication in countries of traditional society, Western European cultural civilization and in modern Russian society.
Equipment: notebook for practical work, task cards, computer with projector.
As a result of studying the topic, the student must
know:
-characteristics of the socio-economic and political system of traditional society;
-ethics of business communication in the teachings of Confucius;
- the primary role of ethical norms of ritual and custom in business communication in Chinese society;
-ethical norms and rules of business communication in the Republic of South Korea;
ethical canons and principles of business communication in Indian society;
-ethical standards and principles of communication in Arab countries;
-principles of business communication in Western society;
- business ethics, market relations ethics;
-principles of business communication between traditional society and Western society;
be able to:
-correlate the ethical concepts of Confucius and modern requirements of business ethics;
-correlate the principles and rules of business communication of traditional and Western society with the principles and rules of business communication in Russian society.
Exercise
Task 1. Select an example of a conflict situation in fiction or journalistic literature. Trace the stages of the conflict, the behavior patterns of opponents, and ways to smooth out the conflict. Give 3 options for predicting the possible development of the situation. Task 2 Come up with and describe a game model of conflict during a business meeting.
Operating procedure
1. Repetition of theoretical material
2. Presentation of homework, the essence of which is to find examples of business communication in countries of traditional society (East and Southeast Asia, Japan, Iran, Iraq, Afghanistan, countries of the Arab world) and Western countries(Baltic countries, Scandinavia, European Union, Great Britain) according to the following parameters:
- greetings and introductions;
- Business Cards
- appearance
- present;
- Negotiation;
3. Reviewing messages in the group.
4. Completing tasks 1-2.

Reporting form: written work in notebooks for practical work.

Bibliography

Kuznetsov, I.N. Business conversation. Business etiquette [Text]: a textbook for university students / Author – compiler I.N. Kuznetsov. – M.: UNITY-DANA, 2005. – 431 p.
Lavrinenko, V.N. Psychology and ethics of business communication [Text]: a textbook for university students / Ed. V.N. Lavrinenko. – 5th ed., revised. and additional – M.: UNITY – DANA, 2006. – 415 p. (Series “Golden Fund of Russian Textbooks”).
Stolyarenko, L.D. Psychology and ethics of business relations [Text]: textbook / L.D. Stolyarenko. ed. 2nd, add. and processed – Rostov n/d: “Phoenix”, 2003. – 512 p. (Vocational Education Series).
Birkenbill, In The language of intonation, facial expressions, gestures [Text]: book / V. Birkenbill. – SPb.: Peter. Press, 2008. – 224 p. (Series “Genius of Communication”).
Vagin, I.O. Golden “chips” of the presentation: or How to profitably sell an idea, product, yourself [Text]: book / Igor Vagin, Pavel Ripinskaya; artist V.N.Rodin. – M.: AST: Astrel: Guardian, 2008. – 220 p. (Business 100%).
Greidina, N.L. Basics of communicative presentation [Text]: textbook / N.L.Greydina. – M.: AST: Vostok – Zapad, 2007. – 380 p.
Zeldovich, B.Z. Business communication [Text]: Textbook / B.Z.Zeldovich. – M.: Publishing house “Alfa-Press”, 2008. – 456 p.
Zolotukhina - Abolina, E.V. Modern ethics [Text]: A textbook for university students / E.V. Zolotukhina - Abolina. – 3rd ed., revised. and additional – M.: ICC “MarT”, Rostov n/a: Publishing center “MarT”, 2009. - 416 p. (Training Course Series).
Kuznetsov, I.N. Corporate culture of business communication: Main rules of communication and behavior in modern society [Text]: book / I.N. Kuznetsov. - M.: AST; Mn.: Harvest, 2009. - 608 p.
Nölke, K. Conducting presentations [Text]: book / Claudia Nölke; (translated from German by D.V. Kovaleva). – M.: Publishing house OMEGA – L, 2008. – 144 p.
Pavlova, L.G. Fundamentals of business communication [Text]: Textbook / L.G. Pavlova / ed. L.A. Vvedenskaya.- Ed. 2nd. – Rostov n/d: Phoenix, 2009. – 311 p.
Persikova, T.N. Intercultural communication and corporate culture [Text]: Textbook / T.N. Persikova. – M.: Logos, 2009. – 224 p.
Rebrik, S. Presentation: 10 lessons [Text]: Practical guide / S. Rebrik. – M.: Eksmo Publishing House, 2009. – 200 p.
Rogov, E.I. Psychology of communication [Text]: Textbook / E.I. Rogov. – M.: Humanite. ed. VLADOS center, 2009. – 336 p.
Stepanov, S. Language of appearance [Text]: book guide / S. Stepanov. – M.: Eksmo Publishing House, 2009. – 416 p.
Ushakova, N.V. Imageology [Text]: Textbook / N.V. Ushakova, A.F. Strizhova. – M.: Publishing and trading corporation “Dashkov and K”, 2009. – 280 p.

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Professional ethics and etiquette

1. Task (( 1 )) 1 Topic 1-0-0

Ethics is:

£

R

£

Task (( 2 )) 2 Topic 1-0-0

Ethics is

£ A. area of ​​philosophical teaching

R B. ethics is the science of morality

£ C. ethics is morality

£ D. ethics is an analogue of the Latin “moralis”

Task (( 3 )) 3 Topic 1-0-0

The original problem of ethics is

R A. the question of the nature and origin of morality.

£ B. the study of morality.

£ C. the study of human essence.

£ D. the study of relationships between people.

Task (( 4 )) 4 Topic 1-0-0

Based on the teachings of I. Kant, ethics is the doctrine….

R not about what is, but about what should be

£ about what is and what should be

£ about moral and immoral

£ about moral and immoral

Task (( 5 )) 5 Topic 1-0-0

The process of formation of ethics as a science began during the period...

£ in the 2nd century AD

£ by the middle of the 1st millennium BC

R in the 1st millennium AD

Task (( 6 )) 6 Topic 1-0-0

The process of ethics formation begins simultaneously in

R simultaneously in Ancient Greece, India and China

£ Ancient Greece and Rome

£ Egypt, Greece, Rome, India and China

Task (( 7 )) 7 Topic 1-0-0

Ethics is a term that originated in

R Ancient Greece

£ Ancient Rome

£ among the Ancient Germans

Task (( 8 )) 8 Topic 1-0-0

The formation of the conceptual apparatus of ethics began...

£ from the era of the formation of slave relations in the Ancient East.

£ Since ancient times

£ Since the Middle Ages.

R Since the era of the formation of capitalist relations.

The ancient ethics in Europe is being replaced by...

R Christian ethics

£ feudal ethics

£ ethics of vassals and overlords

Task (( 10 )) 10 Topic 1-0-0

One of the central problems of medieval ethics is...

R the problem of the origin of morality

£ moral problem

£ the problem of the origin of morality

Task (( 11 )) 11 Topic 1-0-0

Augustine viewed the problem of freedom of choice as:

£ a person is capable of doing good on his own

R man is capable of doing evil on his own

£ Man is not capable of doing either good or evil on his own.

Task (( 12 )) 12 Topic 1-0-0

Thomas Aquinas argued that man is capable of creating on his own...

£ both good and evil

£ capable of doing only evil

£ capable of doing good

R capable of doing both good and evil, within the boundaries predetermined by God

Task (( 13 )) 13 Topic 1-0-0

Outstanding Russian philosopher Vl. Soloviev (1853-1900) called the founder of moral philosophy, i.e. ethics:

R I. Kant

£ A. Camus

£ F. Aquinas

£ B. Spinoza

Task (( 14 )) 14 Topic 1-0-0

The goal of ethical teaching is “not knowledge, but actions” noted:

R Aristotle

£ Plato

£ Socrates

£ Seneca

Task (( 15 )) 15 Topic 1-0-0

Aristotle believed that there are two main groups of virtues:

R dianoetic

R ethical

£ duet

£ moral

£ ethnic

Task (( 16 )) 16 Topic 1-0-0

Plato in his work... through the mouth of one of his characters, condemns Homer and Hesiod for mentioning the intrigues that the gods plot against each other and people, about their “merry” adventures, etc.

Correct answer options: State;

Task (( 17 )) 17 Topic 1-0-0

One of the founders of ethical rationalism should rightfully be considered:

R Socrates

£ Hesiod

£ Aristotle

£ Plato

Task (( 18 )) 18 Topic 1-0-0

Hedonism (from the ancient Greek Hedone) means:

R pleasure

£ belief

£ awarding

£ achievement

Task (( 19 )) 19 Topic 1-0-0

The founder of cynicism is considered to be:

R Antisthenes

£ Zeno

£ Epictetus

£ Epicurus

Task (( 20 )) 20 Topic 1-0-0

Zeno is considered the founder of:

£ stoicism

£ cynicism

£ eudaimonism

R hedonism

Task (( 21 )) 21 Topic 1-0-0

In ethical research... theocentrism dominated, i.e. everything was viewed through the prism of the relationship to God, checked for compliance with the Holy Scriptures and the decrees of the councils.

Correct answer options: Christians;

Task (( 22 )) 22 Topic 1-0-0

In the XVII-XVIII centuries. the theory is spreading... (Spinoza, Helvetius, Holbach, etc.)

Correct answer options: reasonable selfishness;

Task (( 23 )) 23 Topic 1-0-0

Prominent representatives of existentialism are:

R M. Heidegger

R J.-P. Sartre

R A. Camus

R K. Jaspers

£ B. Russell

£ A. Schweitzer

£ L. Feuerbach

£ E. Kant

Task (( 24 )) 24 Topic 1-0-0

The famous French philosopher... rightly noted the following: “The modern worldview differs from the classical one in that it lives by moral problems, and not by metaphysics.”

Correct answer options: Camus;

Task (( 25 )) 25 Topic 1-0-0

The views of representatives (Plato, Hegel, etc.) largely intersect with religious views on nature and the origin of morality:

R objective idealism

£ naturalistic,

£ subjective idealism

£ rational outlook

Task (( 26 )) 26 Topic 1-0-0

The naturalistic theory received a clear formulation in the last century in the works of

R C. Darwin

R G. Spencer

R P. Kropotkina

£ A. Camus

£ M. Heidegger

The essence of morality

27. Task (( 27 )) 27 Topic 2-0-0

Morality is:

£ practical embodiment of moral ideals, goals, attitudes in various forms of social life

£ the doctrine of morality, its development, principles, norms and role in society

R a set of historically established principles and norms that regulate their relations with each other and with society

Task (( 28 )) 28 Topic 2-0-0

Properties of morality

£ Imperativeness, corporatism

£ Normativity

£ Evaluativeness

R Imperativeness, corporatism, normativity, evaluativeness

Task (( 29 )) 29 Topic 2-0-0

Functions of morality:

R evaluative, cognitive, ideological, educational, regulatory

£ evaluative, educational, ideological, educational, regulatory

£ evaluative, cognitive, ideological, educational, controlling

£ studying, cognitive, ideological, educational, regulatory

Task (( 30 )) 30 Topic 2-0-0

The word (term) “morality” goes back to the Latin word “mores”, which can be translated as:

R Temperament

R Custom

R Character

£ Temperament

£ Ritual

£ Worldview

Task (( 31 )) 31 Topic 2-0-0

“The gods give people everything good, both in ancient times and now,” the ancient Greek philosopher asserted:

R Democritus

£ Plato

£ Socrates

£ Epicurus

Task (( 32 )) 32 Topic 2-0-0

Depending on the carrier, moral consciousness is divided into:

R individual and public

£ collective and individual

£ personal and social

Task (( 33 )) 33 Topic 2-0-0

Representatives of ethical sensationalism:

R Shaftesbury

R Hume

£ Spinoza

£ Helvetia

£ Russell

Task (( 34 )) 34 Topic 2-0-0

In the moral consciousness, a worldview is formed through the prism of specific concepts: The world is considered:

R good or evil

R ordered or chaotic

£ scary and generous

£ kind and chaotic

£ angry and orderly

Task (( 35 )) 35 Topic 2-0-0

Traditionally they talk about the divine nature of morality:

R Christian theologians

£ Stoics